Pharmacy and Customer Service Professional with Bilingual Skills
Resume:
Marta Cordoba
*** *. ****** **** * Mesa, AZ *****
**********@*******.***
OBJECTIVE
To work in a professional environment. To apply my skills for the company’s benefit, and enhance the quality of service to the community in a corporate or public environment. To be able to provide quality service to people in a virtual manner or in person, clerical, Spanish interpretation or translations or in any other capacity where I could assist customers and the community.
QUALIFICATIONS
DECEMBER 2024-Present Mesa, Arizona
Circle K Customer Service Representative Assisting customers with sales, cash handling, general cleaning
JULY 2021 to November 2023 Tempe, Arizona
Global Nephrology Solutions /Panoramic Health Customer Service Representative Assisting patients with billing or insurance issues for nephrology services, submitting claims for patients, and assisting insurance representatives with their queries. Billing services through Athenanet. Provide assistance to Spanish speaking patients.
JANUARY 2020 to JUNE 2021 Scottsdale, Arizona
McKesson Corporation Cover My Meds Customer Service Agent Assisted customers with enrollment in programs providing customers with discounts for their prescription medication. Heavy phone lines also provided these services for Spanish speaking patients.
MAY 2019 to JANUARY 2020 Phoenix, Arizona
Cyracom International/Voiance Certified Over the phone Interpreter. Provided quality over the phone interpretation for many industries including medical, legal, business, 911 and others. Heavy phones lines and also provide outbound phone calls for any of the industries named.
MAY 2015 to March 2019 Sonoma, California NOVEMBER 2011 to April 2015 Livermore, California
Rite Aid Pharmacy. Pharmacy Technician. Attending to customers with pharmacy products, cash handling, obtaining patient information, using the Rite Aid NexGen system to fill prescriptions either new, refills or sending refill requests. Answering multi-line phones, replenishing vials, caps and all other supplies needed. Ordering drugs for next day supply, restocking drugs and keeping areas clean and neat, stocking new weekly orders. At the Livermore pharmacy only, replenishing the ScriptPro, delivering prescriptions to our clients, residing in local senior citizen facilities and residential care homes. Cross trained to work the front end also.
JUNE 2011 JULY 2013
Macy’s, Inc., Pleasanton Stoneridge Mall. Quality Control Clerk; Receiving Department. Unload new merchandise, scan for price discrepancies, input discrepancies into database for vendor compliance. Sort merchandise arrivals, attach sensor security tags, and scan for damages and salvages. Packaging merchandise for customers shipped, via UPS.
MARCH 2011 TO JULY2011
Home Depot, Inc., San Ramon CA. Cashier; cash handling and other transactions, return merchandise to proper location, maintain products organized in aisles, and assist customers in locating products. Assist in other departments as needed including Self Check out. Seasonal Position
NOVEMBER 2010 to JANUARY 2011
Target Corporation. Guest Service-Cashier. Tracy, California. Attending customers with their purchases, cash handling, zoning front lanes, returning merchandise to proper location on floor and helping guests with fast, friendly and fun service.
JANUARY to JULY 2009
US Consulate General Frankfurt, Germany. Consulate Souvenir Shop Administrative Assistant. Provided customer service to international and national visitors of the consulate and other employees. Handling foreign and domestic currency, filing, form updating, answering phones and organizing merchandise. Assisted in other departments of the Community Support Association of the consulate which provides activities and clubs for the diplomatic and military families stationed in Frankfurt.
OCTOBER 2004 to JANUARY 2007
Target Corporation Pharmacy, Livermore, California. Pharmacy Technician. Worked in the pharmacy department attending customers by receiving prescriptions, locating health products, compiling personal information for pharmacy records, assisting pharmacy guests with purchases and cash handling. Ordering pharmaceutical products using processing prescriptions using the PDX computer pharmacy program. Receiving, processing and categorizing the daily drug order
OCTOBER 2002 to MAY 2003
Richardson Pharmaceutical, Livermore, California. Pharmacy Technician. Worked independently packaging daily, weekly and monthly, dosing for private, residential care and elder care patients. Individual packaging was done in heat sealed bubble cards.
OCTOBER 2000 to MAY 2002
Center Professional Pharmacy, Ridgecrest, California. Pharmacy Clerk. Customer service, receiving prescriptions, obtaining patient information, cash handling, receiving prescription phone refill request, filing, ordering pharmacy merchandise and light office duties.
SEPTEMBER 2001 to DECEMBER 2001
High Desert Child Abuse Council, Ridgecrest, California. Translator. Completed translation of plays for elementary school curriculum. The classroom training provided instruction to children in regards to safety techniques against sexual child abuse.
SEPTEMBER 1998 to NOVEMBER 1998
County of Sonoma, WIC program, Santa Rosa, California. Intern Public Health Aide. Pre-qualified and conducted interviews for expectant mothers and current families for nutritional benefits. Dispersed vouchers, and conducted administrative duties.
SEPTEMBER 1997 to JANUARY 1998
Healdsburg Unified School District, Healdsburg, California. Bilingual Instructional Assistant. Kindergarten and Newcomer Combination Junior and High School students. Worked with “English only” students as well as with ESL students. Also input grades into the computer, correcting work and filing for teachers. Translated for parent conferences.
EDUCATION
German Language. Volkshochschule, Frankfurt am Main, Germany. Deutsch 1 & 2, January 2008 to April 2008
Licensed through the California Board of Pharmacy as a Pharmacy Technician. Registration #43138
Pharmacy Technician Course . “ School of Pharmacy Technology” home and Internet course January, 2000 to February 2002
Diet Counselor and Nutrition Educator Certification, September 1998. Institute for Educational Therapy, Cotati, California.
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