Administrative Support Specialist with Strong Coordination Skills

Jessica Byrd

Highland, MI

248-***-**** (cell) • ***************@*****.***

Professional Summary

Detail-oriented administrative professional with experience in office support, scheduling, customer service, front desk operations, and document management. Skilled in answering phones, coordinating appointments, maintaining records, processing payments, and supporting daily business operations. Recognized for strong organization, communication, and the ability to manage multiple tasks in fast-paced environments.

Core Skills

• Administrative support

• Calendar and appointment scheduling

• Data entry

• Microsoft Office

• Microsoft Word and Excel

• Google Workspace

• Phone and email communication

• Filing and document scanning

• Mail processing

• Record keeping

• Customer service

• Cash handling

• QuickBooks

• Office organization

• Multi-tasking

•Attention to detail

•Epic

Professional Experience

Crew Member

Jimmy John’s — South Lyon, MI

August 2023 – May 2025

• Managed customer orders in person, by phone, and through drive-thru service

• Maintained accurate order handling while working in a high-volume environment

• Restocked supplies and supported daily operational organization

• Helped keep customer-facing areas clean, organized, and welcoming

Medical Receptionist

Trinity Health — Hamburg, MI

December 2022 – July 2023

• Scheduled patients and updated appointment information using Epic

• Answered multi-line phones and assisted patients at the front desk

• Collected co-pays and maintained accurate patient information

• Supported daily office opening and closing procedures

Receptionist

SpeedyCleans LLC — Brighton, MI

March 2021 – November 2022

• Scheduled appointments and handled incoming calls for office operations

• Supported hiring and interview coordination

• Monitored schedules to help ensure timely staff attendance

• Performed general office support, including communication and coordination tasks

Crew Member

Burger King — Whitmore Lake, MI

April 2020 – February 2021

• Processed customer orders and cash transactions accurately

• Delivered fast, friendly service in a busy team environment

• Assisted with drive-thru operations and order expediting

• Maintained cleanliness and organization in shared work areas

Financial Assistant

Legacy, LLC — Milford, MI

February 2017 – March 2020

• Processed checks and handled outgoing payments

• Sorted mail, scanned documents, and maintained records

• Updated vendor insurance information and supported file accuracy

• Answered phones, sent emails, and provided general administrative support

Education

Washtenaw Community College — Ann Arbor, MI

Some College in Business Management

2017 – 2020

Hastings High School — Hastings, MI

High School Diploma

2018

Additional Information

• Driver’s License

• English

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