People-Focused HR & Operations Professional

Medinah Wardinski

Redding, CA 520-***-**** *************@*****.***

PROFESSIONAL SUMMARY

People-focused professional with a strong background in case management, behavioral health, and housing services, bringing hands-on experience in training, conflict resolution, and compliance-driven environments. Proven ability to manage high-volume workloads, support team operations, and maintain strict confidentiality. Promoted into advanced roles based on performance and leadership. Seeking to transition into a Human Resources or supervisory role focused on employee relations, onboarding, and team development.

CORE SKILLS

• Employee Relations & Support

• Onboarding & Training Coordination

• Conflict Resolution & De-escalation

• Compliance & Confidentiality (HIPAA)

• Documentation & Case Management Systems

• Process Improvement & Workflow Coordination

• Cross-Functional Collaboration

• Time Management & Organization

PROFESSIONAL EXPERIENCE

Enhanced Care Manager (ECM)

Children’s First FFA Feb 2026 – Present

• Manage a high-volume caseload of clients with complex needs

• Coordinate services across providers ensuring timely communication

• Maintain compliant documentation and confidentiality

• Resolve barriers through problem-solving and coordination

• Act as a primary point of contact for clients and teams

Enhanced Care Manager (ECM)

New Life Discovery Project

• Promoted from Housing Specialist based on performance

• Managed caseloads while ensuring compliance and accuracy

• Improved communication between clients and providers

• Supported team workflows and operations

Housing Specialist

New Life Discovery Project

• Managed 50–60 client caseload with consistent engagement

• Coordinated housing placements and documentation

• Trained and supported new hires on processes and systems

• Collaborated with landlords and community partners

• Maintained compliance with program standards

Mental Health Technician

• Provided direct support in clinical environment

• Facilitated coping skills and emotional regulation groups

• Documented client progress accurately

• Maintained safety and professionalism

Sales Associate – Victoria’s Secret / Old Navy

• Delivered customer service and resolved concerns

• Maintained store operations and standards

• Collaborated with team members to meet goals

LEADERSHIP & TRAINING EXPERIENCE

• Trained new hires on systems, documentation, and workflows

• Provided guidance to team members on processes

• Recognized for reliability and leadership potential

EDUCATION

Some College Coursework in Psychology

CERTIFICATIONS

CPR & First Aid Certified (Valid through February 2028)

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