Facilities Operations Supervisor and Manager

Email *********@*****.***

Address *** ********** ** #***

San Diego, CA 92123

Phone 619-***-****

Antonio B. Ladd

Objective

To utilize my extensive Supervisor / Managerial experience to provide support to Administration, staff and departments within your organization.

Experience

Environmental Services Department Manager

UC San Diego Health

La Jolla, CA

February 2019 – February 2022

Managed a staff of 135 employees, 6 Supervisors and 1 Lead on second and Third shifts.

Oversees planning, organization and supervision of custodial staff and operations. Develops and maintains all employee, supervisor and management schedules staying with in budgetary guidelines.

Conducted audits of custodial operations to improve service levels.

Trained supervisor, employees and coordinated development opportunities. Ensuring environment health and safety training in biohazard, radiation and proper chemical use.

Enforced safety procedures, safeguards hazardous materials and ensure adherence to custodial policies and procedures.

Monitored regulator procedures (infection control requirements).

Monitored and ordered supplies and equipment.

Screened applicants, interviewed candidates and made selection decisions or recommendations of individuals to hire.

Worked closely with co-manager, supervisors and HR / LR to manage employee issues. Conducted counseling and disciplinary sessions with staff. Determined discipline for subordinates with authority to apply and / or recommend outcomes.

Responsible for reported weekly actual hours used and explained variances.

Participated in developing and monitoring operational budget processes.

Maintained schedules within prescribed budgetary guidelines.

Conducted monthly staff meetings.

Participated in training sessions and seminars.

Other duties as assigned by the department Director.

Environmental Services Department Supervisor

Scripps Healthcare

La Jolla, CA

February 2009 – November 2018

Supervised a staff of 31 employees 2nd/3rd shifts

Interviewing/screening applicants working directly with the Human Resources Department

Departmental orientation to include SDS, 7 step based cleaning, chemical command centers, safety guidelines, biohazard handling, proper cleaning procedures using various types of wax based chemicals including dwell times, all initial competencies.

Create monthly, weekly, daily schedules and sign in sheets to include coverage for PTO and LOA coverage.

Respond/prioritize all work orders submitted throughout the facility.

Directly monitor Tele-Tracking systems working closely with discharge staff, OS, nursing staff and logistics to assure proper turnover times.

Run weekly/daily Tele-Tracking reports to assure quality and performance.

Run Tru-D disinfecting machine on all ECP patient rooms.

Update employee records.

Daily inspections on patient rooms, assigned non clinical and clinical areas to assure area cleanliness/monitor employee’s and retrain if needed.

Implement weekly and daily set ups.

Answering all incoming department calls via desk phone, cell phone, department pager.

Carpet and hard floor inspections to schedule projects as needed.

Payroll

Environmental Services / Call Center Supervisor

Aramark Corporation @ Palomar Pomerado Health

Escondido, CA

August 2007 – January 2009

Manage a staff of 30+ employees am shift.

Interviewing and hiring employee’s for all shifts working directly with Human Resources and PH Hiring Manager

Department orientation including training on spacecare QL, biohazard waste, STEP cleaning, safety, SDS, Joint Commission and all initial competencies

Create and update ISIS pro, generate bi-weekly linen D-cost recharge reports and report to Finance.

Track and update Facilities Balanced Scorecard to monitor financials, customer satisfaction scorecard, and quality workforce development.

Work directly with nursing through-put to manage Tele-Tracking bed turn-around requests.

Upload/run reports on daily inspections using a Dell hand held inspection tool.

Schedule monthly meetings with staff.

Track employee attendance. Counsel and discipline when needed.

Attend daily OS meeting with nursing staff.

Attend monthly meeting with managers and CEO to evaluate hospitals scorecard.

Monitor employee evaluations, health requirements, and all standard compliances.

Working with HR and Union reps regarding employee grievances.

Assisted in monitoring call que to assure incoming calls were answered in the allotted time.

Assisted in taking up to 1500 calls per shift when short staffed.

Overhead paged all emergency and non-emergency requests.

Administrative Assistant/EVS

Supervisor

Aramark Corporation @ Palomar Pomerado Health

Escondido, CA

July 2006 – August 2007

Administrative Assistant to the Systems Director of EVS

Answer all department calls.

Upload/run reports on daily inspections using Dell hand held tool

Generate reports on Excel

Order office supplies via Office Max web page

Create office forms

Create meeting agendas

Create employee schedules, daily sign in sheets

Receive and process all incoming invoices working directly with Accounts Payable

Monitor Tele-Tracking

Update Balanced Scorecard measures and data

Train all EVS staff on cleaning protocols, department policies and procedures

Receive and distribute all incoming mail

Update and track employee attendance

Payroll

Order catering

Monitor all incoming work orders and assign

EVS/Call Center/Central

Transportation Supervisor

Aramark Corporation @

San Gabriel Valley Medical

Center

San Gabriel, CA

August 2004 – July 2006

Supervise staff of over 20+ employee’s

Monitor doctor’s exchange using the Startel computer based console for over 90 accounts including overhead paging in all situations including codes, taking and relaying calls when doctor’s offices were closed

Create daily sign in sheets

Answer/transfer/dial calls to the appropriate departments within the medical center including announcements/request for patient information and speak to medical staff

Monitor Tele-Tracking, EVS, Facility and Dietary requests

Dispatch/track transportation requests using ISIS pro software

Order office supplies

Create monthly/weekly schedules

Dispatch all work order requests to appropriate staff

Train staff on job requirements, including safety, scripting, HIPAA, The Joint Commission

Discipline, counsel, problem solve employee issues

Update employee records

Payroll

Daily rounding and inspecting

Angelica linen reports

Bi-weekly staff meetings

Customer Service Representative for

Operations and Environmental Services / Call Center

Cedars Sinai Medical Center

Los Angeles, CA

January 2000 – July 2004

Activation /deactivation/repair of pagers, cellular service and voicemail

Update database associated with the medical center with special emphasis on call accounting systems, inventory, work order and trouble tickets.

Responsible for all walk in employees as well as doctor’s requests for assistance.

Update vendor accounts and trouble shoot billing issues on both current and past due accounts for all pagers and cellular services.

Customized reports create report summaries on operator statistics and call volumes.

Data entry

Order office supplies

Tran new staff

Quality control updating medical centers AMCOM data base (employee records, doctor’s profiles, extension, and locations)

Provide administrative clerical support to the medical staff

Customer Service Operator/

PT Manager

FEDCO Inc.

Santa Fe Springs, CA

June 1989 - May 1999

Opening and closing PBX department (all shifts)

Create monthly/weekly schedules

Manage a staff of 5-6 employee’s per shift

Answer all incoming calls for 10 FEDCO department locations and all corporate offices

Assisted the Membership Department with updating member files, applications, and proxies.

Overhead paging including departments, staff and managers

Generate reports

Payroll and time keeping

Skills

Aramark Floor Care Courses, Scripps Management Training Course, Conflict Resolution, Advanced Payroll, Tele-Tracking, Managing Daily Improvement (MDI), Environmental health and safety training, managing a staff of 135+, ability to multitask, call center experience with heavy incoming calls and emergency situations, Leader, fast learner.

References

Available upon request.

Contact this candidate