Administrative and Customer Service Professional with Leadership
Resume:
Bernadette J. Long
Email Address: **********@*****.***
Cell Phone Number:704-***-****
Currently residing in Memphis, TN
Education History:
High School Diploma: DeKalb County Adult High School Location: Smithville, Tennessee
Employment History:
Company Name: Rainbow
Position: Assistant Store Manager
Start Date: November 2025
End Date: Currently Employed
Company Name: Family Dollar
Position: Assistant Store Manager
Start Date: October 2023
End Date: November 2025
Duties: I provide excellent customer service. I process opening and closing duties. I process freight for the sales floor, maintain proper paperwork, balance safe,registers,deposits and processed payroll. I am a key holder .
Company Name: Piedmont Airlines
Position: Ramp Agent/ Cargo
Start Date:July 2022
End Date:January 2023
Duties: I worked on the airfield of the Charlotte Douglas Airport in Charlotte, N.C. I air marshalled the arrival and departure of airplanes, performed a lot of physical work on the airfield, drove airport vehicles to the plane, and sorted the luggage.I practiced all safety procedures on the airfield and maintained up to date training at all times. Company Name: Tandy Leather, Inc.
Position: Remote Customer Service Representative
Start Date: October 2021
End Date: June 2022
Duties: I provided great customer service, responded to emails from customers, helped to troubleshoot issues, and kept records of tickets. Company Name: Keys of North Carolina
Position: Personal Caregiver
Start Date: September 2021
End Date: April 2022
Duties:I was a personal caregiver. I helped my client restore her quality of life 6 days a week /12 hour days.
Company Name: Charter Communications/ Spectrum Position: Inbound/ Remote Sales/Customer Service Representative Start Date:March 2017
End Date: October 2020
Duties: I provided excellent customer service to assist customers with their Spectrum services needs.
Company Name: Xerox/ Conduent
Position: Inbound Call Center Customer Service Representative Start Date: November 2016
End Date: March 2017
Duties: I provided great customer services for Florida Blue Cross and Blues Shields.
Company Name: CCI(Career Connections Inc.)
Position: IT Support
Start Date: February 2016
End Date: October 2016
Duties: During my employment with CCI I worked on different campaigns as an IT technician. I provided great customer service for the Amtrak, Avis, Budget, and Payless Service desk.I created service tickets for multiple issues.
Company Name:AT&T Wireless (Wireless 1 and Global Solutions authorized dealers)
Position: Store Manager
Start Date: February 2006
End Date: February 2013
Duties: I provided great customer service and product knowledge to boost sales. I maintained the balance of the registers, safe and deposits. I was a keyholder.
Skills: Between the years of 2013 and 2016, I maintained my own personal cleaning business. I have knowledge of Microsoft Office, Outlook, 365 Linux, MSWD Virtual Client, SCCD Ticketing tool,Citrix Xenapp, Arrow, Cicsprod, Avaya, POS(I & II), Teletracker,CKM,Focal Mainframe, Active Directory, GUI, CCRG Services, NICE, Norton Identity Safe Password Generator,Red Hat, telephone, switchboards, basic computers and laptops,multiple cell phones, tablets, calculators, fax machines, printers, great multitasking, and customer service skills. I am a hard and honest worker, very punctual, very patient, and always willing to absorb more knowledge to be able to master my job performance.
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