Data Entry Specialist with 7+ Years Administrative Experience

Folorunsho Daniel BAKARE

Huron Township, New Boston, MI 48164 +1-208-***-**** ********@*****.*** Detail-oriented and results-driven professional with 7+ years of experience in customer service, administrative support, and data management within the healthcare and pharmaceutical sectors. Proven ability to resolve customer issues, manage large datasets, and support cross-functional teams in fast-paced environments. Strong communication skills, high accuracy, and experience working remotely with CRM systems. Seeking remote or onsite opportunities in customer support, data entry, or administrative roles. KEY SKILLS

Customer Support & Issue Resolution

Excellent Verbal & Written Communication

CRM Tools & Data Management

Time Management & Remote Work Discipline

Team Collaboration & Cross-functional Support

Attention to Detail

Multitasking & Adaptability

Email & Chat Support

Administrative Support & Scheduling

Microsoft Office (Excel, Word, PowerPoint)

Attention to Detail & Accuracy

PROFESSIONAL EXPERIENCE

Marketing Operations Manager February 2026

Bharat Serums and Vaccines (BSV), Lagos.

• Resolved customer complaints and inquiries, improving satisfaction and retention.

• Trained sales teams on customer handling and communication.

• Managed CRM data and customer feedback loops ensuring coverage and call average was met.

• Coordinated internal teams to ensure timely response to customer needs. Brand Manager / Product Manager March 2025 – February 2026 Mega Lifesciences, Nigeria.

• Handled customer inquiries, feedback, and complaint resolution across multiple channels.

• Maintained accurate customer and sales records for reporting and analysis.

• Coordinated cross-functional teams to ensure seamless service delivery.

• Improved customer engagement through structured feedback and follow-up systems.

• Achieved over 12,000 product units sold within 9 months through targeted campaigns. Senior Product Manager September 2023 – March 2025 Evans Therapeutics Limited, Lagos.

• Delivered customer-focused strategies leading to increased satisfaction.

• Maintained strong client relationships and handled escalations professionally.

• Provided administrative and operational support for product teams.

• Monitored and reported customer feedback to improve service quality. Assistant Brand Manager January 2021 – September 2023 Emzor Pharmaceutical Industries Limited, Lagos.

• Handled inquiries, negotiations, and issue resolution.

• Responded to customer inquiries via phone, email, and in-person channels thereby building strong client relationships.

• Maintained accurate records of customer interactions and transactions.

• Supported administrative functions including scheduling and reporting.

• Contributed to 25% growth through customer-focused engagement strategies. EDUCATION

Master of Business Administration (MBA), Marketing (In Progress) Ahmadu Bello University, Zaria (Distant Learning)

Bachelor of Pharmacy (B.Pharm.)

Ahmadu Bello University, Zaria 2012 – 2016

CERTIFICATIONS

• Licensed Pharmacist – Pharmacist Council of Nigeria

• Growing as a Manager – The Open University

• Pain-Free Hospital Initiative – American Cancer Society

Contact this candidate