Dedicated Customer Service Professional with Experience in High-Volume

AG

ANGELITA GOMEZ

***************@*****.*** 254-***-**** TEMPLE, TX 76501

Dedicated Customer Service Specialist skilled in high-volume, fast-paced environments, with a proven ability to prioritize tasks and handle escalated customer issues effectively. Committed to providing exceptional service and fostering strong customer relationships to enhance satisfaction and meet business goals.

• Customer service

• Cash handling

• Food safety practices

• Problem resolution

• Communication skills

• Order processing

• Inventory management

• Time management

• Team collaboration

Shipleys Donuts Temple, TX

Customer Service Representative

01/2023 - 12/2024

Resolved customer complaints promptly to enhance satisfaction and foster strong relationships.

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Processed customer orders efficiently at the point of sale, ensuring a smooth transaction experience.

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Handled cash transactions and maintained accurate cash drawer balances, adhering to financial protocols.

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Monitored inventory levels and communicated restocking needs to management to ensure product availability.

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Assisted customers with menu selections and provided accurate information regarding products and services.

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Ensured cleanliness of dining area and food preparation spaces to uphold health and safety standards.

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Frito Lay Belton, Texas

Order Filler

04/2007 - 07/2010

Prepared products for packaging and shipping according to company specifications, maintaining quality standards.

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Monitored stock levels and reported shortages to management for timely replenishment.

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Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.

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GED Big Spring, TX

09/1987

CPR

First Aid

Summary

Skills

Experience

Education and Training

Certifications

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