IT Support & Cybersecurity Trainer with DoD Experience
Resume:
Corinthia Alford
CompTIA A+, CompTIA Network +, CompTIA Security+ Certified, Customer Service,
Manager, Trainer, Freight Broker & Administrator
Round Rock, TX 78665
***************@*****.***
Professional Summary
Analytical Desktop Support Specialist with 4+ years of experience providing technical support for computers, MAC Support, systems,servers, Network, cyber security and office equipment. Fulfills priorities while quickly solving issues to evolve business processes and performance. #Readytowork Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Sr. CompTIA A+, Network+, Security+ Instructor
The United States Of American Marine Corps -Department of Defense-Remote April 2025 to Present
• Delivered advanced instruction in CompTIA A+, Network+, and Security+ to United States Marines, ensuring compliance with DoD 8570/8140 cybersecurity workforce requirements during an 8-day intensive bootcamp.
• Trained and mentored hundreds of Marines and civilian personnel in IT fundamentals, networking, and cybersecurity, significantly improving technical readiness across units.
• Developed and implemented customized training curricula, labs, and simulations aligned with military operational needs and cybersecurity defense strategies.
• Supported mission-critical workforce development by preparing service members for industry- recognized IT certifications, resulting in high pass rates and improved unit cyber readiness.
• Recognized for leadership, cultural adaptability, and technical expertise while conducting training in domestic and international Marine Corps installations.
• Coordinated with Marine Corps leadership to integrate real-world cyber defense scenarios into training, reinforcing operational security awareness and resilience. Cleared Windows and Linux Administrator ll /SIPR NETWORK System Admin Lead
Department of Defense US Navy-San Diego, CA
November 2023 to April 2025
Work as the primary system admin for a lab research and development environment. Used to test new tools and technologies for U.S. Navy. Secure environment and work with cyber defense tools. Subject matter Expert in Security Onion (IDS) .
Promoted to SWAN SIPR Network Lead
• Leads a team of system administrators responsible for installing, configuring, maintaining, and securing an organization's IT infrastructure, including servers, networks, and software. Also guides the team in troubleshooting issues, adopting new technologies, and ensuring system stability and optimal performance.
• Provide Team/Customer training and information sessions.
• Updating and resolving STIGS Daily (Remediation)
• Providing executive System support
• Configuring secure system servers
• Updating security patches
• Deploying virtual machines
• Communication Admin for VOIP Phones and other devices
• Windows Server Administration
• Active Directory Admin
• Virtualization Manager (VMWARE Horizon and ESXi)(Hyper-V)
• Windows Admin (7,8,10,11, & Server)
• Linux Admin (Ubuntu and CentOS)
• Ansible for infrastructure creation/management
• Security Patching and Updating
• Hard-drive security scanning
• Security Escorting
• ACAS Scanning
• Mass Data Backup and storage
• SERVER Asset Upgrades (Ram, Motherboards, etc. )
• Pen Testing and Wireshark Analytics
• System Asset Information Inventory Project
• Server Room Airflow Management
• Primary Network Administration for SIPR and NIPR (SWAN and RDT&E). Secondary Admin for ICNW and IUNW Networks.
• Dameware and other RDP software usage
• Service Now Administrator
Systems Engineer/Windows Administrator
Microsoft-Remote
February 2023 to March 2024
• Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Infrastructure services running on Microsoft Windows platform. Enrollments via Intune
(Endpoint Manager)
• Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support. Hyper-V Type I and II, O365.
• Answer incoming calls and respond to customer’s emails in a timely manner. AI, Automation, SCCM, Active Directory, Windows Server. Infrastructure services running on Microsoft Windows platform
• Manage and resolve customer complaints. Upgrade servers
• Identify and escalate issues to supervisors as and when needed.
• Provide product and service information to customers.
• Research required information using available resources and Offer Solution to customers. Administration, TCP/IP Networking, and Storage.Research, identify, and resolve customer complaints using applicable software. Assured Compliance Assessment Solution (ACAS) suite.
• Route calls and tickets to appropriate resources and Domains who can best support the user, DNS, and GPOs configuration.
• Service Now
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.Create SOPs for new Issues and resolution given. Complete call logs and reports.
• I utilize the following Microsoft products Windows, PowerBI, PowerApps,Office 365,Azure,Power Dynamics,SQL.
System Administrator (Freelance), Freight Broker, and Chief Executive Officer The Mony Pot, LLC-Round Rock, TX
July 2020 to February 2023
• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• I utilize the following Microsoft products Windows, PowerBI, PowerApps,Office 365,Azure,Power Dynamics,SQL.
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
• Service Now Asset management
• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures. Server redendency/backups and creating server images. Server hardening and updates.
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
• Responsible for capacity, storage planning, and database performance, 802.1x authentication Fully Certified, Registered, Bonded, and Insured. Identifying and vetting prospective carriers to build a pipeline of service providers. Gathering information from clients to determine their shipping needs. Obtaining shipping quotes from carriers and passing them on to clients. Booking freight service through carriers for clients. Coordinating the pickup and drop off of shipments. Monitoring the progress of shipments to ensure that goods arrive promptly and undamaged. Updating customer management software to keep client records accurate. Advising clients on potential supply chain issues. Field System Administrator (Short Term Contract)
CDW-San Diego, CA
December 2021 to September 2022
• Oversight of print remote implementation, configuration, maintenance, troubleshooting and/or repair secure network printers
• Serve as company liaison with client and vendors on administrative and technical matters
• Interpret clients' needs and helps work towards resolution.
• Lead, implement, and troubleshoot complex and specialized solutions
• Responsible for addressing escalated break/fix issues
• Consult with leadership to identify inventory stocking levels and reorder points of the spare pool inventory
• Clearly communicate service offerings and performance expectations to leadership
• Provide copies of all relevant information from any Third-Party supplier agreements, when necessary
• Advise customer of changes in hardware or software that is determined to be incompatible, unapproved, or non-standard.
• Work with vendors, client, and leadership to develop strategy
• Manage to metrics to ensure SLA compliance
• Maintain vendor relationships
• Lead and facilitate the development of common practices Field System Administrator (Short Term Contract)
CDW-San Diego, CA
December 2021 to April 2022
• Oversight of print remote implementation, configuration, maintenance, troubleshooting and/or repair secure network printers
• Serve as company liaison with client and vendors on administrative and technical matters
• Interpret clients' needs and helps work towards resolution.
• Lead, implement, and troubleshoot complex and specialized solutions
• Responsible for addressing escalated break/fix issues
• Consult with leadership to identify inventory stocking levels and reorder points of the spare pool inventory
• Clearly communicate service offerings and performance expectations to leadership
• Provide copies of all relevant information from any Third-Party supplier agreements, when necessary
• Advise customer of changes in hardware or software that is determined to be incompatible, unapproved, or non-standard.
• Work with vendors, client, and leadership to develop strategy
• Manage to metrics to ensure SLA compliance
• Maintain vendor relationships
• Lead and facilitate the development of common practices VIP Desktop Support Agent/Lead Technical Instructor Per Scholas Inc.-Remote
May 2020 to December 2021
This intensive course, virtually delivered course provides hands-on technical training, professional development experiences, and career counseling. Teaching MAC End-User Support. Throughout the program, we will prepare motivated adults for entry-level Junior Associate - End User Computing roles at Infosys. By the end, graduates will be able to carry out patching on computers and troubleshoot (remote or otherwise) and resolve incidents and service requests for end-users in the areas such as emails, chat, network configuration. Qualified graduates will be interviewed for acceptance into an Apprenticeship model with Infosys. End-User Support and MCP.
Topics such as MAC Troubleshooting, ITIL framework, operations management, the computer system
(hardware and software), active directory, run MAC/Windows utilities,user management, backup and recovery, patch management, networking fundamentals, remote system administration, TACNET, virtual collaboration and communication, software deployment, security, mobile device management, logistics management, as well as troubleshooting and diagnostic tools. We also include interactive instructor-led End User Computing in this program, to further support the learning experience. As part of the training, we will be providing professional essential skills training to prepare graduates for their new careers. Covering training on Active Directory, SCCM, AND MAC/Windows software testing.
• Created End User Computing Curriculum and standardized National Instructional Guide.
• Created End User Infrastructure Curriculum and Consulted for final material taught for the subject.
• Project management training
• Interviewed candidates for program admission.
• Teaching Linux and Unix systems.
• SharePoint Configuration and management. Created SharePoint profiles, set permissions, access authorization, encryption, and security
• Microsoft Admin Confirmation and management
• Trained, supported, configured, and managed O365 applications for classroom environments: Teams, SharePoint Online, OneDrive and Power Platform
• Designed, created, deployed and customized SharePoint applications within SharePoint farm.
• Built workflows
• Virtualization Trainer: VMWARE, VirtualBox, and Hyper-V VIP Desktop Support Lead/Lead Technical Instructor/Site Director Per Scholas Inc.-Remote
May 2020 to December 2021
This intensive Bootcamp, virtually delivered course provides hands-on technical training, professional development experiences, and career counseling. Teaching MAC End-User Support. Throughout the program, we will prepare motivated adults for entry-level Junior Associate - End User Computing roles at Infosys. By the end, graduates will be able to carry out patching on computers and troubleshoot (remote or otherwise) and resolve incidents and service requests for end-users in the areas such as emails, chat, network configuration. Qualified graduates will be interviewed for acceptance into an Apprenticeship model with Infosys. End-User Support and MCP.
Topics such as MAC Troubleshooting, ITIL framework, operations management, the computer system
(hardware and software), active directory, run MAC/Windows utilities,user management, backup and recovery, patch management, networking fundamentals, remote system administration, TACNET, virtual collaboration and communication, software deployment, security, mobile device management, logistics management, as well as troubleshooting and diagnostic tools. We also include interactive instructor-led End User Computing in this program, to further support the learning experience. As part of the training, we will be providing professional essential skills training to prepare graduates for their new careers. Covering training on Active Directory, SCCM, AND MAC/Windows software testing.
• Created End User Computing Curriculum and standardized National Instructional Guide. Windows Adminstrator and Domain Controller configuration/organization.
• Created End User Infrastructure Curriculum and Consulted for final material taught for the subject.
• Taught courses on Service Now and helpdesk implementation.
• Trained new helpdesk agents and worked as a lead on helpdesk management team.
• Project management training
• Interviewed candidates for program admission.
• Teaching Linux and Unix systems.
• SharePoint Configuration and management. Created SharePoint profiles, set permissions, access authorization, encryption, and security
• Microsoft Admin Confirmation and management
• Trained, supported, configured, and managed O365 applications for classroom environments: Teams, SharePoint Online, OneDrive and Power Platform
• Designed, created, deployed and customized SharePoint applications within SharePoint farm.
• Built workflows and servers on Windows 2012, Windows 2019.
• Virtualization Trainer: VMWARE, VirtualBox, and Hyper-V
• ITIL Certification Trainer
Volunteer Review Instructor, Tutor
Department of Labor- IT Apprenticeship Program-San Diego, CA June 2019 to December 2020
Providing review sessions and Tutoring for Trainees in Network+ training and test preparation. Receiving classroom and hands-on training to perform a variety of computer systems administration and technical support tasks including:
• Installation, configuration, and maintenance of desktop and laptop PCs and peripherals
• Installation and configuration of the application and operating system software and upgrades
• Technical support and troubleshooting to help users resolve computer problems
• Analysis of network connectivity issues
• Perform back-ups, virus scans, and maintenance of security settings
• Knowledge of network configuration and administration as well as LAN/WAN protocols
• Knowledge of protection and eradication against types of security threats, malware, vulnerabilities, and attacks.
• Created Review Exercises and curriculum for CompTIA Network+ and Security+ cohorts.
• Consulted on CompTIA A+ material for cohorts virtually.
§ Gaining competencies aligned to CompTIA A+, Network+, Security+ and Windows 7 Configuring and Enterprise Desktop Support Technician training and certifications Volunteer Review Instructor, Tutor
Department of Labor- IT Apprenticeship Program-San Diego, CA June 2019 to December 2020
Providing review sessions and Tutoring for Trainees in Network+ training and test preparation. Receiving classroom and hands-on training to perform a variety of computer systems administration and technical support tasks including:
• Installation, configuration, and maintenance of desktop and laptop PCs and peripherals
• Installation and configuration of the application and operating system software and upgrades
• Technical support and troubleshooting to help users resolve computer problems
• Analysis of network connectivity issues
• Perform back-ups, virus scans, and maintenance of security settings
• Knowledge of network configuration and administration as well as LAN/WAN protocols
• Knowledge of protection and eradication against types of security threats, malware, vulnerabilities, and attacks.
• Created Review Exercises and curriculum for CompTIA Network+ and Security+ cohorts.
• Consulted on CompTIA A+ material for cohorts virtually.
§ Gaining competencies aligned to CompTIA A+, Network+, Security+ and Windows 7 Configuring and Enterprise Desktop Support Technician training and certifications IT Specialist II (Distribution Project) (Short Term Contract) Perspecta-San Diego, CA
March 2020 to May 2020
Team supporting the Perspecta NGEN Services contract for the United States Marine Corps. Correlate events and incidents for management of Information Technology Services.
• Provides remote support and for computers, printers, mobile devices, and peripherals.
• Experience with Microsoft Windows OS, versions 10, 8 and 7.
• Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
• Experience with Remote Desktop.
• Experience with Hardware/Software troubleshooting.
• Experienced in basic network troubleshooting (TCP IP).
• Excellent customer service/customer interaction skills.
• Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling.
• Experienced with IT peripheral/Accessory and mobile device support (i.e., printer, scanner, MFDs and mobile device).
• Experience with IT information assurance and cyber-security.
• Experience with Active Directory to include account creation/management and File Share permissions management.
• Obtained a Department of Defense Secret security clearance as a condition of employment. Service Delivery Integration Manager Lead / VIP IT Support (Asset Distribution Project)
Novartis - San Diego, CA
August 2019 to March 2020
I provide support, training, and policy change implementation for other Service Delivery Integration Managers throughout the United States.
In this role, the IT Support Specialist will provide desktop, remote, first-level application, and white glove IT Support in a Microsoft Windows and Apple environment. Successful candidates in this role will be able to provide top of the line support autonomously, exhibit strong documentation and organization, strength in Active Directory/Exchange/Skype for Business/VPN, PC desktop, laptop configuration and mobile device management. This is an internal customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent verbal communication skills. We provide innovative end-to-end deployment services and smart solutions on the latest technologies. Our Integrated Deployment approach allows us to think, design and plan differently for better and faster implementation and networks. By tying together design, optimization, deployment and delivery of state- of-the-art networks, we’re able to pinpoint the optimized time to market.Skills and Experience:
• Working with VIP and Executive staff is a MUST
• Windows desktop OS with a focus on integration into a corporate Active Directory domain environment.
• End user domain services such as printer & drive mapping.
• Operate, configure, and troubleshoot issues in Microsoft Office applications (Outlook, Word, Excel,etc.).
• Troubleshoot and diagnose issues (compatibility errors, security settings, plug-ins) with the latest versions of Internet Explorer.
• Network troubleshooting experience and delivers effective communication/documentation of troubleshooting information in ticket systems for inter-departmental use
*Certified Deployment Tech
*Trained Computer Build and Quality Assurance (QA) IT Specialist II (Distribution Project) (Short Term Contract) Perspecta-San Diego, CA
March 2020 to May 2020
Team supporting the Perspecta NGEN Services contract for the United States Marine Corps. Correlate events and incidents for management of Information Technology Services.
• Provides remote support and for computers, printers, mobile devices, and peripherals.
• Experience with Microsoft Windows OS, versions 10, 8 and 7.
• Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
• Experience with Remote Desktop.
• Experience with Hardware/Software troubleshooting.
• Experienced in basic network troubleshooting (TCP IP).
• Excellent customer service/customer interaction skills.
• Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling.
• Experienced with IT peripheral/Accessory and mobile device support (i.e., printer, scanner, MFDs and mobile device).
• Experience with IT information assurance and cyber-security.
• Experience with Active Directory to include account creation/management and File Share permissions management.
• Obtained a Department of Defense Secret security clearance as a condition of employment. Service Delivery Integration Manager Lead / VIP IT Support (Asset Distribution Project)
Novartis-San Diego, CA
August 2019 to March 2020
I provide support, training, and policy change implementation for other Service Delivery Integration Managers throughout the United States.
In this role, the IT Support Specialist will provide desktop, remote, first-level application, and white glove IT Support in a Microsoft Windows and Apple environment. Successful candidates in this role will be able to provide top of the line support autonomously, exhibit strong documentation and organization, strength in Active Directory/Exchange/Skype for Business/VPN, PC desktop, laptop configuration and mobile device management. This is an internal customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent verbal communication skills. We provide innovative end-to-end deployment services and smart solutions on the latest technologies. Our Integrated Deployment approach allows us to think, design and plan differently for better and faster implementation and networks. By tying together design, optimization, deployment and delivery of state- of-the-art networks, we’re able to pinpoint the optimized time to market.Skills and Experience:
• Working with VIP and Executive staff is a MUST
• Windows desktop OS with a focus on integration into a corporate Active Directory domain environment.
• End user domain services such as printer & drive mapping.
• Operate, configure, and troubleshoot issues in Microsoft Office applications (Outlook, Word, Excel,etc.).
• Troubleshoot and diagnose issues (compatibility errors, security settings, plug-ins) with the latest versions of Internet Explorer.
• Network troubleshooting experience and delivers effective communication/documentation of troubleshooting information in ticket systems for inter-departmental use
*Certified Deployment Tech
*Trained Computer Build and Quality Assurance (QA) Service Desk Analyst II (Short Term Contract)
Cetera Financial Group-San Diego, CA
June 2019 to August 2019
Job Description:
*SCCM Microsoft-Software Center
• Providing technical support to advisors for various applications and functions
• Interacting with all appropriate departments within IT in order to restore service and/or identify problems
• Documenting and maintaining IT Service Desk-related processes and procedures
• Maintaining appropriate service level agreement (SLA) on tickets in CONTACT and/or Service Now, our service request systems
• Accurately classifying and documenting requests and incidents
• Fielding incoming requests from end users via both telephone and email in a courteous manner
• Monitor and address tickets coming through self-service portal
• Establishing and maintaining excellent rapport with external customers
• Identifying and learning appropriate software and hardware used by the organization
• Providing end-to-end user support by following up with the end user to confirm request closure.
- Active Directory Manager
-Bit Locker
-Security Specialist
Position Requirements:
• College diploma or university degree in the field of computer science and five years of equivalent working knowledge
• Minimum one to three years’ experience in PC software and hardware support in a corporate environment
• Familiar with ITIL framework
• Beginning to intermediate knowledge of the administration, installation and troubleshooting of Microsoft Windows 7, Windows 8 and Windows 10
• Beginning to intermediate knowledge for installation and troubleshooting of the following software suites: Adobe, Microsoft Office, and other productivity suites
• Familiar with the administration and support of clearing house platforms
• Familiar with Active Directory administration, including the creation of domain and exchange accounts
• Excellent troubleshooting skills over the telephone
• Good interpersonal skills and attention to customer service
• Ability to work effectively in a fast-paced environment
• Ability to communicate effectively
• Able to provide first class customer service to both internal and external customers
• Able to effectively prioritize incidents and service requests
• Able to work flexible hours based on business demands – off business hours, On-Call support and weekends as necessary
• Enjoy working in a team environment
• Able to sit, stand and walk for extended periods of time
• Able to lift up to 50 pounds
• Able to be periodically on call for after-hours support Enterprise Service Desk Specialist Jr. for the United States Navy (Short Term Contract)
Perspecta - San Diego, CA
February 2019 to April 2019
Enterprise Service Desk Specialist Jr. - San Diego, CA Basic responsibilities and requirements include...
• Conduct operations in support of the Enterprise Service Desk and existing non-local Service Desks.
• Execute scripts, produce tailored reports, conduct audits, conduct Tier 1 analysis for Service Desk escalation, open and close tickets.
• Correlate events and incidents for management of Information Technology Services.
• Provides remote support and for computers, printers, mobile devices, and peripherals.
• Experience with Microsoft Windows OS, versions 10, 8 and 7.
• Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
• Experience with Remote Desktop.
• Experience with Hardware/Software troubleshooting.
• Experienced in basic network troubleshooting (TCP IP).
• Excellent customer service / customer interaction skills.
• Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling.
• Experienced with IT peripheral/Accessory and mobile device support (i.e., printer, scanner, MFDs and mobile device).
• Experience with IT information assurance and cyber-security.
• Experience with Active Directory to include account creation/management and File Share permissions management.
• Obtained a Department of Defense Secret security clearance as a condition of employment Inside Sales Manager/full cycle sales, Technical Support, and Pre-Sales Engineer (Short Term Contract)
Automation Anywhere Inc. - Atlanta, GA
November 2018 to February 2019
*Provide Technical Support (software and hardware) to Clients.
*Responsible for the ongoing maintenance and future planning needs of the company’s desktop environment
*Collaborate with existing vendors to evaluate the new technology that is available
*Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency.
*Evaluate applications and software patches for desktop applications.
*Train and guide staff hardware and software usage.
*Establish VPN access for all remote users.
*Work closely with founders and other executives to draw sales and business development plans for revenue growth and market penetration, progress/status updates and make sure the Sales is aligned with the business goals
*Forecast numbers, provide thought leadership to the team, give the team individual targets and help them achieve the same.
*Recruitment for growth
Inside Sales Manager/full cycle sales, Technical Support, and Pre-Sales Service Desk Analyst II (Short Term Contract)
Cetera Financial Group-San Diego, CA
June 2019 to August 2019
Job Description:
• SCCM Microsoft-Software Center
• Providing technical support to advisors for various applications and functions
• Interacting with all appropriate departments within IT in order to restore service and/or identify problems
• Documenting and maintaining IT Service Desk-related processes and procedures
• Maintaining appropriate service level agreement (SLA) on tickets in CONTACT and/or Service Now, our service request systems
• Accurately classifying and documenting requests and incidents
• Fielding incoming requests from end users via both telephone and email in a courteous manner
• Monitor and address tickets coming through self-service portal
• Establishing and maintaining excellent rapport with external customers
• Identifying and learning appropriate software and hardware used by the organization
• Providing end-to-end user support by following up with the end user to confirm request closure.
• Active Directory Manager
• Bit Locker
• Security Specialist
Enterprise Service Desk Specialist Jr. for the United States Navy (Short Term Contract)
Perspecta-San Diego, CA
February 2019 to April 2019
Enterprise Service Desk Specialist Jr. - San
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