Detail-Oriented Administrative Professional and Analyst
Resume:
nel? INTERNAL
Kathleen Klick
Middletown, CT 06457
kathleenklickØatt.net
Detail oriented professional with experience in customer service, time sensitive projects and Microsoft applications.
Work Experience
North Market Profit Management Specialist
Sysco Corp.
9/2023- 4/2026
North market profit management specialist tasked with reviewing and implementing pricing agreements from customers, Types of customers that agreements would be needed for would include schools, corrections facilities,
‘emergency camps, military, government and nonprofit organizations.
© Achieved service request productivity metrics:
- Maintained a 98% accuracy rate on all tasks completed.
- — Maintained the average number of service requests monthly, provided by the team lead.
- — Maintained a less than 5% error rate.
* Continued improvement of key business processes:
= Provided feedback on requests to create efficiencies.
= Volunteered for special projects and tasks.
- Always strive to go beyond the day-to-day tasks and responsibilities.
= Became involved in colleague resource groups and events. Operations Administrative Clerk (PWR)
Napa Genuine Parts Company- Middletown, CT
7/7/2003- 12/2/2022
Operations administrative clerk in charge of store reports, product returns and financial discrepancies effecting stores within the state. Closely working with management and store employees tosatisfy the company and distribution center.
‘+ Coordinate all the store reports and ensured they were correct and on time.
*—Review and check the scanning of core returns and defects by the Distribution Center to ensure that all credits were accounted for.
‘+ Trackall the product returned from stores and matched up to credited source by the Distribution Center to identify discrepancies.
* Identify and tog all discrepancies on Excel spreadsheet to report to management daily.
+ Develop and maintain a close working relationship with Loss Prevention Manager.
* Answer phone calls and directcalls to and from store personnel
© Filing, mailing, copying, typing, and scheduling. Medicare Part B Enrollment Specialist
Aetna: Middletown, CT
nel* INTERNAL
1/21/1985- 7/7/2003
Directly in charge of enrolling individuals into the Medicare 8 plan and ensuring that the customer is satisfied and comfortable withtheir decision. Aided with finances, enrollment, and applications
* Handling questions, issues and providing detailed information on requirements, processes, and policies
* Collecting information and qualifying candidates for programs, services, or courses.
* Ensuring that applications are completed correctly and that the required supporting materials have been provided.
‘© Entering, updating, and reviewing data and records. Corresponding with applicants and prospective candidates.
‘© Assisting with billing and payment processing.
Conducting informationsessions.
Cashier
Stop and Shop- Cromwell, CT
1/18/1984-1/21/1985
Provides a positive customer experience with fair, friendly, and courteous service. Registers sales on a cash register by scanning items, itemizing, and totaling customers’ purchases. Resolves customer issues and answers questions. Bag purchases if needed.
‘© Handle all customer payment transactions.
+ Responsible for the daily balancing and reconciling of cash office account/s.
*—Handledaily bank deposits,
‘© Assist the office manager and/or general manager with various clerical duties as needed.
*— Attend meetings and trainings as scheduled.
© Perform basic administrative and other duties as assigned.
‘¢ Maintain the appearance of the showroom and work area. Pharmacy Cashier
Pelton’s- Middletown, CT
2/5/1983- 1/18/1984
Process sales for customers. Retrieve filled medication containers, resolve problems with payments, and operate a cash register.
Register sales on assigned cash register and provides customers with courteous, fair, friendly, and efficient checkout service,
Offered assistance with products and services.
Develop strong relationships with most valuable customers. Operated pharmacy systems to obtain patient prescription status. Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Implements Company asset protection procedures to identify and minimize profit loss. Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
Education.
nel? INTERNAL
Certified Nurse's Aide
Vinal Technical High School (Highschool Diploma}- Middletown, CT Additional information
+ Project Management
‘+ Team Building andLeadership
+ Customer Service
* Ordering and Inventory
* WorkingWell Under Pressure and Time Constraints
© Maintaining a Clean andEfficient Workspace
Authorized towork in theUS for any employer
+ Eager to progress
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