Versatile Professional with Team Leadership Experience

Alaza Schooler

Spring, TX ***** +1-346-***-**** *****************@*****.***

Professional Summary

I am an adaptable, smart working individual with diverse experiences. Promptly able to learn new tasks and work well in a team environment, but also knows how to lead a team in a professional and efficient way. Works professionally and diligently under pressure. I maintain a solid work ethic and servicing skills, ready to get any job done following company policies, rules and procedures. I’m ready to help your company achieve new Heights! Let’s set up an interview, from there we can see how this new relationship would be a good fit. Work Experience

Rural Carrier

United States Postal Service Houston, TX

March 2023 to Present

Safely operate vehicles and collect, transport, and deliver items from production sites to customers, while advancing in problem solving and time-management skills.

• Receiving mail from the distribution center and organizing it into an efficient system for sequential delivery.

• Delivering mail in a vehicle along a predetermined route, maintaining the established schedule.

• Collecting any outgoing mail on the route and returning it for sorting and delivery.

• Maintaining the route even during adverse weather conditions, such as rain, sleet, snow or extreme heat.

• Assisting customers along the route with their postal needs, including providing change of address forms when requested or selling postage to customers requiring it.

• Using a portable scanner to track parcels and pieces of mail. Customer Service Representative - Call Center (Remote) Memorial Hermann Health System Houston, TX

April 2024 to March 2026

Memorial Hermann Health System

Outpatient Medical Representative:

My responsibilities included scheduling, rescheduling, and canceling patient appointments as required. Answering patients’ questions regarding basic medical tests and procedures. Providing instructions to patients to ensure that they are prepared for examinations and procedures. Confirming patient appointments.

Courteously receiving incoming telephone calls and taking messages as needed. Explaining financial requirements and obligations to patients and entering payments into the practice management system.

Scheduling referral appointments and follow-ups.

Verifying insurance details and informing patients of un-covered fees. Order Builder

Coke cola and Snapple Houston, TX

January 2019 to March 2023

• Collaborated with vendors on window displays or special installations to enhance the overall shopping experience for customers

• Maintained awareness of competitor's visual merchandising efforts in order to stay ahead of industry trends and best practices

• Implemented innovative signage strategies that effectively communicated promotional offers, pricing information, or key product features

• Analyzed sales data and customer feedback to identify opportunities for improving product placement and presentation effectiveness

• Managed inventory levels and ensured proper stock rotation to maintain a fresh and enticing shopping environment

• Designed and implemented visually appealing displays to showcase merchandise in accordance with brand guidelines

• Collaborated with cross-functional teams including marketing, sales, and store management to develop effective visual merchandising strategies

• Participated in team meetings or brainstorming sessions focused on driving sales through effective visual presentation strategies

• Maintained a clean and organized visual merchandising storage area, ensuring easy access to props, fixtures, or display materials

• Conducted regular competitor analysis to identify emerging trends in visual merchandising techniques PCT (Patient Care Technician)

Central Care Intergrated Health Services Houston, TX August 2016 to October 2018

While greeting and checking patients into the clinic to confirm appointments, I answered any customer service related questions.

• Verify patient appointments via ECW (eClinical)

• Verify if a patient had insurance and if a copay was needed to be seen.

• If the patient was to be seen at a Slide fee schedule rate, proof of income was required.

• At the end of each patient visit, I scheduled future appointments based on doctors notes.

• An accomplishment I received was obtaining my CAC certification. Call Center Agent

ALROICA Houston, TX

January 2016 to April 2018

• Handled inbound and outbound customer calls, providing excellent service and resolving issues in a timely manner

• Maintained a high level of professionalism and empathy while addressing customer concerns and complaints

• Utilized CRM software to accurately document customer interactions, ensuring accurate tracking of inquiries and resolutions

• Managed escalated calls from dissatisfied customers, successfully de-escalating situations and finding satisfactory solutions

• Assisted customers with troubleshooting technical issues, providing step-by-step instructions and escalating to the appropriate department when necessary

Education

Criminal Justice in Criminal Justice (Certificate) San Jacinto College Houston, TX

August 2013 to August 2015

C E King High School Houston, TX

August 2011 to June 2015

Skills

Forklift Communication skills Reach truck Microsoft Excel Computer operation Leadership Computer literacy Kitchen management Accounts payable Visio CPT Coding Customer service Materials handling Shift management POS Serving Software troubleshooting Medical Scheduling Medical Records Yardi PeopleSoft Food service management Hospitality Time management Typing Front desk Cash handling Warehouse management system Medical Billing Client interaction via phone calls Retail math Cash register Restaurant experience Insurance Verification Microsoft Publisher Negotiation Marketing Fair Housing regulations Supervising experience Plastics extrusion Food management Medical Terminology Retail sales Upselling Budgeting Culinary experience Phone etiquette Compliance management Schedule management eClinicalWorks Federal Aviation Regulations Analysis skills Microsoft Powerpoint 5S Property management Medical Coding Medical Office Experience Sales Dealership experience Hotel experience Microsoft Access Guest services Restaurant management Training

& development Warehouse experience ISO 9001 Product management Shipping & receiving iOS Microsoft Office Organizational skills Computer skills ICD-10 Certifications and Licenses

Food Handler Certification

Pallet Jack Certification

CAC

Driver's License

Safe Quality Food Certification

Forklift Certification

TABC Certification

CNA

PTCB Certification

Pharmacy Technician Certification

Registered Pharmacy Technician

ServSafe

Certified Home Health Aide

CompTIA A+

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