Multilingual Customer Service and Care Professional

Cynthia Hidalgo

Phone: 862-***-****

***************@*****.***

Customer service oriented at internal and external to meet people needs and with capacity to interrelationship with all levels off the Organization. Caregiver experience both in children and elderly. Capable of developing and implementing skills in challenging situations. Dedicated employee that enables me to use my strong organizational skills, experience and ability to work well with people. Billingual in English and Spanish, with experience in different administration areas more oriented to customer service and good skills in Microsoft Office Tools. Microsoft Office Suite (Excel-Word-Outlook)

EDUCATION:

William Paterson University, Wayne, NJ

Bachelor of Science in Biology, May 2021.

Achievements:

National Honor Society of Leadership & Success.

WORK EXPERIENCE:

Center for Women’s Health Sept 2024 present

Assisting patients.

Rocco’s Burgers Dogs and Fries Sept 2019-present

Welcoming and seating customers

Hands on experience with cash register and the ordering information system. POS

Active listening and effective communication skills

Flexibility to work in shifts

Communication with customers and the kitchen staff to properly aid customers with their orders

Strong organized and multitasking skills, with the ability to perform in a fast paced environnment

Handling any complaints from customers, such as; orders being inaccurate.

Child Care Professional June 2014-August 2019

Dedicated child care provider for infants, toddlers and preschoolers as well as children to the ages of 12 years old.

Provides educational activities to children in unrestricted environment using best practices

Develops plans and prepares instructional/aids materials.

Develops and facilitates child development goals in accordance with the family.

Prepares healthy meals and snacks in accordance to the family

Met with parents to discuss their child care rules

Created and reviewed checklists with parents regarding allergies, emergency contacts, food preferences and other child specific issues

Supervised play dates and swimming

Took and picked up children from school

Supervised bath time some cased put children to bed

Observed and documented children’s behavior and progress

Helped children learn and prepare for a particular issue they were having

Paul Miller BMW, Wayne, NJ May 2012 - May2014

BDC Representative/Customer Care Specialist

Handle inbound leads (phone, internet) and direct to appropriate contact

Contact present customers (phone, email) to maintain and improve customer loyalty

Develop pipeline of sales and business opportunity leads through networking, cold calling, and referrals

Work with sales department to develop sales strategies and techniques

Research and stay current in consumer and industry trends

Communicate industry news and trends to management and dealership employees

Respond to any issues customers have regarding their inquiries

Correspond with customers and coordinate follow up surveys

Update clients regarding coming programs and direct clients towards their desired inquiries

Schedule appointments for customers to pursue their inquiries

Crestmont Toyota, Pompton Plains, NJ May 2008 – May 2012

Receptionist

Handle inbound leads (phone, internet) and direct to appropriate contact

Contact present customers (phone, email) to maintain and improve customer loyalty

Develop pipeline of sales and business opportunity leads through networking, cold calling, and referrals

Work with sales department to develop sales strategies and techniques

Research and stay current in consumer and industry trends

Communicate industry news and trends to management and dealership employees

Respond to any issues customers have regarding their inquiries

Correspond with customers and coordinate follow up surveys

Update clients regarding coming programs and direct clients towards their desired inquiries

Schedule appointments for customers to pursue their inquiries

Volunteer experience:

Atrium Center for Rehabilitation & Nursing

Assisted patients

Helped set up patient charts into computer data base

SKILLS:

Software: Microsoft Office, Microsoft Excel, Microsoft Outlook

Language: Spanish (fluent)

Other Skills: Strong communication skills, excellent customer service abilities, strong attention to detail

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