Versatile Business & Management Professional

Cortney A. Mick

**** *. **** **., ********, IN **016

901-***-**** Cell

OBJECTIVE

Seeking a position that allows continued professional growth while utilizing my education in Business and General Management, strong communication skills, and problemsolving abilities to contribute to organizational success and advance to the next level in my career.

SUMMARY OF CAREERRELATED SKILLS

Proficient in Microsoft Excel, Word, and PowerPoint

Quick learner with strong listening, communication, and interpersonal skills

Effective problem solver with the ability to think quickly in fastpaced environments

Highly organized multitasker with strong attention to detail

WORK HISTORY

Availity — Remote

Client Service Representative July 2025 – Present

Handle highvolume inbound calls in a fastpaced call center environment, consistently meeting a daily quota of 40+ calls

Assist medical facility staff with accessing and unlocking claims management systems

Clearly explain claim denials and payment issues to help callers understand nonpayment reasons

Troubleshoot system errors and technical issues within claims platforms

Document interactions accurately to ensure compliance and efficient followup

Kroger

Seafood Lead September 2018 – December 2023

Managed inventory control and ordering for the seafood department, ensuring accurate stock levels and product freshness

Provided ordering and inventory support for the floral department as needed

Delivered consistent, respectful customer service, including handling difficult or special orders

Assisted as a cashier to support frontend operations during peak business hours

Supported daily fresh fruit preparation for sale by weight while following food safety standards

EDUCATION

Eastern Gateway Community College — Ohio

Associate Degree in Business Management (General Management Focus)

August 2020 – December 2023

L’Ecole Culinaire — Cordova, TN

Associate Degree in Culinary Arts & Restaurant Management

June 2014 – November 2015

Hospitality Human Resource Management & Supervision Certification

Nutrition Certification

Completed coursework in Basics, Soups & Sauces, Meat Fabrication, Poultry & Seafood Fabrication, American Regional Cuisine, International Cuisine, and Baking & Pastry Basics

Munford High School — Munford, TN

High School Diploma May 2014

CLUBS & ORGANIZATIONS

Munford High School Marching Band — Color Guard August 2010 – May 2014

National Champion (2011)

Bandmasters Grand Championship (All 4 Years)

Tennessee State Champions (3 Years)

Multiple Grand Championship Placements

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