Customer Service & IT Support Professional

** *** ** ********** ** customer service

One year of accounting experience at American Public University within a classroom environment. Authorized to work in the US for any employer

Work Experience

Substitute Teacher

KIPP Texas Public Schools - Houston, TX April 2021 to Present

Monitor and make sure students are complying with teacher instruction. This is a on-call job when needed.

Intern Writer

U-Loop News - Michigan Center, MI August 2018 to Present

Write articles!

Data Entry Clerk

Brink's Incorporated - Houston, TX December 2019 to April 2020

Balance banks money receipts and enter correct information into organization database.

Volunteer Support Examiner I

TWU - Denton, TX

June 2018 to June 2018

Examine Undergrad college student research paper.

Education

Master’s degree in healthcare information management

American Public University - Charles Town, WV August 2019 to April 2022

Master’s degree in healthcare information management

American Public University - Charles Town, WV

August 2019 to April 2022

Bachelor's in "Information Security Systems"

American Public University System - Charles Town, WV

January 2012 to February 2017

Associate Degree in Health Sciences

American Public University - Charles Town, WV

August 2024 to February 2027

Skills

• Microsoft Word (10+ years) • Microsoft Office (10+ years) • Communications (10+ years) • Microsoft Excel (5 years)

• Help Desk (10+ years)

• Tech Support (10+ years)

• Helpdesk Support

• Writing (5 years)

• Customer Service Skills (10+ years)

• Hardware and Software Installment (10+ years) • Patient Care Provider (5 years)

• Human Resources Management

• Human Resources Management (1 year)

• Social Work

• Information Security

• Classroom Management

• Team Work

• Reliability

• Computer Networking

• Microsoft Windows

• Desktop Support

• medical coding (6 years)

• workflow chart (6 years)

• Filing

• Typing

Languages

• English - Expert

Certifications and Licenses

Community and Institutional Pharmacy

Present

Pharmacy Tech

Assessments

Analyzing data — Completed

March 2022

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Completed

Case management & social work — Proficient

February 2022

Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams

Full results: Proficient

Working with MS Word documents — Proficient

May 2022

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Indeed, Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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