Detail-Oriented Administrative & Document Specialist
Resume:
Ebony
Smith
CONTACT
**************@*****.***
Jackson, MS 39202
SKILLS
Document Management & Production
Data Entry & Record Keeping
Attention to Detail & Quality Assurance
Customer Service & Client Interaction
Problem Solving & Process Improvement
Time Management & Multitasking
Administrative Support & Compliance
Management
Technical Support & Remote Work
Adaptability
Microsoft Office Suite & CRM Software
(e.g., Salesforce, HubSpot)
Customer Service Platforms (e.g., Zendesk,
Freshdesk)
Accounting Software (e.g., QuickBooks,
Sage)
SUMMARY
Detail-oriented and highly organized professional with over 7 years of experience in document management, administrative support, and customer service. Proven ability to handle complex documentation with precision while ensuring compliance with industry standards. Recognized for exceptional time management, problem-solving skills, and strong verbal and written communication abilities. Proficient in Microsoft Office Suite, CRM software, and various data entry platforms. Seeking to leverage my expertise in a remote role to contribute to efficient document production and management.
WORK EXPERIENCE
Property Manager Jun 2024 – Present
Beztak Jackson, MS
• Oversee operations of residential properties, ensuring tenant satisfaction through effective communication and prompt resolution of issues.
• Manage leasing activities, including conducting property tours, processing applications, and negotiating lease terms to maximize occupancy rates.
• Review financial status, occupancy rates, and expiring leases, providing detailed reports and updates to property owners to inform strategic decisions.
• Ensure compliance with legal regulations and company policies, conducting regular audits and training staff on compliance protocols.
Property Manager May 2024 – Jun 2024
Pegasus Residential Ridgeland, MS
• Managed daily operations of residential properties, ensuring efficient property management and fostering positive tenant relations through proactive communication.
• Handled tenant inquiries, lease renewals, and coordinated maintenance requests, ensuring timely responses and high levels of tenant satisfaction.
• Maintained property budgets and schedules for repairs and maintenance, optimizing resource allocation and minimizing downtime.
Compliance Manager Jan 2022 – Mar 2024
Tesco Properties Inc. Jackson, MS
• Prepared and sent notices to residents for recertifications, ensuring compliance with HUD regulations within the 120-30 day range.
• Generated, signed, and filed Annual Recertifications and Interim Certifications, maintaining meticulous records to support compliance audits.
• Uploaded files to a third-party compliance auditor, ensuring accuracy and proficiency in documentation to uphold regulatory standards.
• Assisted with managing property operations and maintaining compliance with HUD regulations, conducting training sessions for staff on compliance best practices. Front Desk Clerk Jun 2021 – Jan 2022
AAA Staffing Jackson, MS
• Greeted customers and maintained office visitor records, ensuring a welcoming environment and efficient visitor management.
• Handled customer inquiries and accepted rent payments, processing transactions accurately and maintaining confidentiality of sensitive information.
• Filed confidential records in accordance with company procedures, ensuring compliance with data protection regulations.
Property Manager Jul 2020 – May 2021
Odin Properties Philadelphia, PA
• Oversaw residential and commercial property operations, ensuring high occupancy rates and tenant satisfaction through effective management practices.
• Reviewed financial status, occupancy, and expiring leases, providing comprehensive reports to property owners to inform decision-making.
• Met with potential tenants, processed applications, and ensured compliance with anti-discrimination laws, fostering an inclusive community.
Customer Service Representative Oct 2018 – Nov 2019 Adecco Staffing Remote
• Took 60-120 inbound calls daily addressing customer inquiries related to billing, account details, and service outages.
• Assisted customers with service setup, billing issues, and troubleshooting, ensuring accurate and timely resolution.
• Provided technical support for basic troubleshooting of electrical services, including outage reports and service reconnections.
• Documented customer interactions, tracked issues, and escalated technical or billing problems to appropriate departments.
• Delivered excellent customer service, ensuring customer satisfaction and accurate documentation of all calls.
Healthcare Customer Service Representative Jun 2015 – Jul 2018 Xerox Madison, MS
• Provided customer support for healthcare plans, claims inquiries, reward programs, and other member services.
• Assisted members in understanding and utilizing their healthcare benefits, answering questions about claims, billing, and network coverage.
• Processed and updated healthcare plan information, ensuring accuracy in member records and claims data.
• Handled inbound calls efficiently, maintaining a professional demeanor while managing a high volume of inquiries.
• Resolved customer issues related to benefits, claims, and account information, ensuring timely follow-up and resolution.
• Collaborated with internal teams to ensure smooth processing of claims and member requests, ensuring high levels of customer satisfaction.
EDUCATION
Bachelor of Science in Accounting May 2018
Jackson State University Jackson, MS
High School Diploma May 2014
Lanier High School Jackson, MS
REFERENCES
• Cortena Hill, *******.******@*****.***, 601-***-**** (Professional reference)
• Kimeesa Smith, *******@*****.***, 601-***-**** (Manager)
Contact this candidate