Experienced Customer Service & Dispatch Professional Seeking Part-Time
Resume:
Tracy Grilli
Cranston RI *****
*********@*****.***
** ***** ** ******** ******* & Dispatch
• Extensive Dispatch Experience
• Computer Literate
• Proficient in Microsoft Office
• Solid decision-making skills
• Customer service problem solving difficult customer interactions
• Excel in high-volume environments
• Can type 35wpm
• Strong ability to multi-task
Authorized to work in the US for any employer
Work Experience
Cashier Customer Service
Douglas Liquors - No Providence, RI
Aug 2023 to March 2024
• Cash out customer purchases
• provide Lottery & check IDs
• Greet customers & help them find desired items
• Restock items as needed
• Clean front end of store & cash out for the evening
Team Member
Cumberland Farms - Cranston, RI
June 2022 to Jan 2023
• Prepare coffee and update daily items
• provide Lottery & check IDs
• Greet customers & give them the service they deserve
• Restock items as needed
• Clean entire store & cash out for the evening
Customer Service- Dispatch (eliminated position)
East Coast Auto Transport - Riverside, RI
July 2021 to June 2022
• Answer customer calls & coordinate their trip to area terminal
• Look at customer history & process payments
• Resolve customer problems
• Dispatch trucks to area terminals to pickup
• Arrange all drop-offs for trucks at various locations
Team Member (Another Job)
Dunkin - Cranston, RI
April 2021 to August 2021
• Make products as customer ordered to their liking
• Cook any items requested
• Greet customers & give them the service they deserve
• Learn all special items
• Restock items as needed
• Clean entire store & cash out for the evening
Dispatcher (Lay Off)
Economy Cab Co - Johnston, RI
May 2018 to September 2019
• Coordinate trip assignments on a daily basis for all drivers
• Coordinate RIDE trips along with VA contract work
• Interact with customers & dispatch drivers
• Process credit card transactions as requested by drivers
• Coordinate repair work on vehicles for safe travel
Call Center Representative
Tunstall Americas - Pawtucket, RI
May 2017 to December 2017
• Answer calls for various doctors in a courteous & professional manner • Accomplished up to 105 calls per shift
• Understanding patients concerns & helping to relay their message to the physician's office
Dispatcher
Ronnie's Towing & Recovery - Warwick, RI
February 2016 to June 2016
• Dispatch drivers to breakdown locations in a timely manner
• Ability to send proper equipment to each site
• A/R Billing, collections, daily batch totals & reports
Transportation Coordinator (Left for Ronnie's)
Logisticare Solutions - Cranston, RI
November 2015 to February 2016
• Coordinate trip arrangements on a daily basis for providers in a given area of the state • Follow all HIPPA guidelines to deal with patients in a professional & courteous manner • Rearrange trips based on vehicle availability
Dispatcher (Went to Logisticare)
Economy Cab Co - Johnston, RI
April 2011 to November 2015
• Coordinate trip assignments on a daily basis for all drivers
• Coordinate RIDE trips along with VA contract work
• Interact with customers & dispatch drivers
• Process credit card transactions as requested by driver
• Coordinate repair work on vehicles for safe travel
• Help set all vehicles with new GPS & tracking system
Office Manager
Vito's Tow & Service - Cranston, RI
August 1987 to February 2011
• Schedule appointments for repair garage & prepare invoices for payment • Prepare bank deposits, payroll & answer 5 line phone
• Take customer calls & perform tasks to provide them with satisfactory experience • Dispatch trucks to various locations throughout New England to assist stranded motorists • Attend meetings for upcoming bid proposal meetings & create competitive bid package
Education
Associate's degree in Medical Billing & Coding
PTI - Phoenix, AZ
September 2011 to May 2012
Skills
• Office Management
• Payroll
• English
• Clerical experience
• CSS
Contact this candidate