Entry-Level IT Support Specialist Resume Title

TERENCE SEVIER

Spring, TX 317-***-**** **********@*****.***

ENTRY-LEVEL IT SUPPORT SPECIALIST

PROFESSIONAL SUMMARY

Driven Entry-Level IT Support Specialist with hands-on technical troubleshooting experience gained across multiple industries and a strong customer service background. Experienced in hardware and software support, documentation, ticket handling, network troubleshooting, and resolving end-user issues in fast-paced, high-stakes environments. Adept at maintaining digital records, operating ticketing systems, and communicating technical findings to both technical and non-technical stakeholders. Currently pursuing CompTIA A+ certification to advance in IT help desk and support operations.

TECHNICAL SKILLS

Operating Systems: Windows 10/11 Productivity & Cloud: Microsoft 365 Directory Services: Active Directory (Fundamentals) Networking: TCP/IP, DNS, DHCP, LAN Troubleshooting, Internet Connectivity Hardware: Hardware Troubleshooting, Device Setup, Imaging Support Tools: Ticketing Systems, Remote Desktop Support, Printer & Peripheral Support, System Documentation

PROFESSIONAL EXPERIENCE

Certified Damage Investigator USIC, Spring, TX Jul 2025 – Present

•Utilize internal ticketing and documentation systems to record incidents, track work orders, and maintain accurate digital records in compliance with operational protocols.

•Troubleshoot mapping software and field technology tools to ensure continuous system functionality and minimize downtime.

•Analyze service requests and assess infrastructure risk using web-based mapping applications, prints, and detailed ticket data.

•Communicate technical findings and incident reports clearly to internal teams and external stakeholders.

•Maintain compliance with digital reporting systems and operational standards across all field assignments.

Utility Locator USIC, Spring, TX Apr 2024 – Jul 2025

•Operated mapping software and ticket management systems to analyze and prioritize service requests for underground utility identification.

•Troubleshot handheld devices and field equipment to maintain operational readiness in remote environments.

•Reviewed locate requests and evaluated infrastructure risk using logical deduction and comprehensive ticket analysis.

•Documented service tickets and system updates with high accuracy; captured photographic evidence and maintained detailed digital records.

•Accurately pinpointed and marked locations of underground utilities including telecommunications, electric, gas, water, and sewer systems.

Route Supervisor / Armed ATM Technician ATM Solutions, Indianapolis, IN Sep 2017 – Sep 2018

•Troubleshot LAN connections, internet access, and operating system issues on ATM units to restore service functionality.

•Verified ATM cameras were correctly installed and broadcasting over active internet connections; resolved connectivity issues as needed.

•Entered and updated work ticket data across multiple systems to keep customers informed on service status.

•Managed and secured over $500 million in assets while performing armed ATM servicing and deposit handling.

•Conducted comprehensive training for new employees on route management, system operations, and security protocols.

•Streamlined route planning processes and maintained strict adherence to safety, security, and confidentiality protocols.

Armored Service Technician Loomis, Indianapolis, IN Jan 2014 – Sep 2017

•Troubleshot LAN connections, internet access, and OS issues on ATM and armored service systems to ensure uptime.

•Ensured ATM cameras were correctly installed and actively broadcasting over live internet connections.

•Entered and maintained data across multiple customer and internal systems; updated work tickets with service records and transaction details.

•Managed and secured over $1.5 billion in assets while conducting armed ATM replenishment, deposit retrieval, and financial balancing per service schedules.

•Facilitated secure transportation and delivery of customer deposits and change orders, maintaining meticulous transaction records.

•Conducted thorough pre- and post-operation vehicle inspections and maintained detailed vehicle and cargo logs in compliance with regulatory requirements.

Truck Driver Sweet Express, LLC, Grand Rapids, MI Apr 2023 – Feb 2024

•Utilized electronic logging devices (ELDs) and transportation management systems (TMS) to maintain regulatory compliance and accurate documentation.

•Completed Record of Duty Status forms, time cards, cargo records, and billing statements in accordance with DOT regulations.

•Resolved system discrepancies in electronic documentation and maintained data accuracy across delivery operations in Eastern, Southern, and Midwest regions.

Driver Synctruck LLC, Humble, TX Oct 2022 – Feb 2023

•Operated mechanized loading and unloading equipment; delivered cargo to designated facilities with a commitment to timeliness and accuracy.

•Conducted thorough pre- and post-trip inspections to ensure vehicle safety and regulatory compliance.

Truck Driver – Class A J.B. Hunt, Indianapolis, IN Jan 2022 – May 2022

•Safely transported goods using flatbed trailers; ensured cargo securement and adherence to delivery schedules.

•Conducted thorough pre- and post-trip inspections to maintain vehicle performance and safety compliance.

CDL Class A Driver Sodrel Truck Lines, Indianapolis, IN Jun 2021 – Jan 2022

•Transported U.S. Mail to various facilities using 48' and 53' trailers and straight trucks; performed loading and unloading using mechanized equipment.

•Maintained daily vehicle inspection logs and adhered to all safety and transportation regulations.

CDL Class A Driver FedEx Express, Indianapolis, IN Aug 2019 – Jun 2021

•Operated scanning systems and digital tracking technology to ensure accurate shipment data entry and service documentation.

•Executed loading and unloading procedures for aircraft freight, ensuring accuracy and adherence to safety protocols.

•Assisted with resolving equipment and operational technology issues to maintain service continuity.

Material Handler FedEx Express, Indianapolis, IN Sep 2018 – Aug 2019

•Utilized hand trucks and mechanized equipment to load and unload raw materials and finished goods for shipment preparation.

•Performed auxiliary duties including product repair and printing department support, contributing to operational continuity.

•Maintained facility organization and cleanliness standards in compliance with safety protocols.

EDUCATION

High School Diploma Gary, IN

CERTIFICATIONS & CREDENTIALS

•CompTIA A+ — In Progress (Exams 220-1201 & 220-1202)

•CDL Class A — FedEx Express, 2020

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