Data Entry Expert with 20+ Years Finance Experience

Ryan Grubb, Data Entry Agent

Irwin, PA, *****, United States, 440-***-****, **********@*******.***

SUMMARY Detail-oriented Data Entry Agent with over 20 years of experience in finance and customer service positions. Proven record of maintaining precise records and ensuring compliance, demonstrated through managing over 500 loans annually with a 98% compliance rate. Achieved a 95% customer satisfaction rate by educating clients effectively. Committed to enhancing data accuracy and streamlining processes to support organizational goals. WORK EXPERIENCE

10/2023 – 10/2025 Escalations Specialist-Negotiator, Beyond Finance/Five Lakes Law Group

Remote

Negotiated settlements and managed creditor relations for finance and legal clients, consistently reducing outstanding debt.

Championed client interests, achieving favorable outcomes and improved recovery rates.

Maintained precise records and ensured compliance with all agreements. 03/2022 – 09/2023 Creditor Relations Specialist-Negotiator, Clear One Advantage Remote Negotiated settlements and managed creditor relations for finance and legal clients, consistently reducing outstanding debt.

01/2021 – 02/2022 Negotiations Department Manager/Trainer, Start New Financial Remote Established and developed two negotiation department platforms (open floor and escalated/legal negotiations) through hiring, training, and continued coaching of staff.

07/2018 – 12/2020 Personal Loan Specialist, OneMain West Mifflin, PA Originated and underwrote over 600 secured and unsecured loans totaling more than $4M, maintaining a 98% compliance rate.

Conducted thorough credit and risk analysis on more than 1,000 applications, supporting an approval rate exceeding 85%. Educated clients on loan terms and repayment options, achieving a 95% customer satisfaction rate.

Reduced delinquency rates by 15% through proactive portfolio management.

06/2006 – 04/2018 Consumer Finance Manager, Eagle Loan Company Boardman, OH Supervised and trained a team of 4, enhancing productivity by 20%. Managed over 500 loans annually, ensuring regulatory compliance and risk mitigation.

Developed innovative collection strategies that reduced portfolio losses and improved recovery rates.

Maintained perfect attendance for 12 consecutive years. 12/2001 – 06/2006 Senior Special Collections Specialist, BANK ONE/JPMORGAN CHASE

Akron, OH

Led skip tracing and collections for high-value delinquent accounts, negotiating settlements to avoid repossession.

Managed a portfolio of more than 150 delinquent accounts, consistently exceeding recovery targets.

Received 11 customer commendations for professionalism and outstanding results.

02/2000 – 11/2001 Repossession Supervisor, Huntington National Bank Parma, OH Managed repossession and re-marketing of collateral, leading a team of 10 individuals.

Oversaw hiring, training, and performance management of team members. Generated productivity reports for senior management to inform decision- making.

03/1997 – 01/2000 Team Coordinator, National City Bank Brecksville, OH Established and directed the Small Business Services Department, training and supervising a staff of 20.

Oversaw collections and account reconciliation for high-value business and private client accounts.

09/1991 – 01/1995 Military Service, U.S. Navy USS John F. Kennedy CV-67, United States Supervised up to 10 personnel in maintaining more than 5,200 service records, ensuring accuracy and confidentiality.

EDUCATION

01/1998 – 06/1999 Akron University

Bachelors of Business Science (incomplete),

Marketing/Business Management

Akron, OH, United States

SKILLS Loan Origination Underwriting

Collections Debt Negotiation

Credit Analysis Risk Assessment

Regulatory Compliance Data Analysis

Reporting Skip tracing

Account reconciliation Team Leadership

Training Customer Education

Client Service Negotiation

Performance Management Data Entry

Database Management Research

Telephone Etiquette Communication

Customer Service Attention to Detail

Multitasking Time Management

CERTIFICATES IAPDA Certified Debt Specialist

IAPDA

PA Resident Agent, Accident Health and Life Insurance State of Pennsylvania

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