Program Coordinator and Administrative Specialist

Felicia Couto

914-***-**** ************@*****.*** Dutchess County, NY 12603

CAREER OBJECTIVE

I am a highly motivated, self-starter and problem solver with excellent listening and communication skills. I am also a quick learner with the ability to adapt to new challenges and engage with a wide range of personalities. EXPERIENCE

PROGRAM COORDINATOR REMOTE, Rego Park, NY

Centene Corporation, April 2022-Present

• Managing our Shared Team inbox, working on different inquires we may receive

• Processing Transmittal Forms from Foster Care Agencies

• Scheduled and organized program-related meetings and events

• Attending team virtual meetings weekly

• Entering all information received for a member into CCA/Facets

• Uploading Transmittal Forms into the correct agency sub-folders

• Identify members without a PCP, or who would like a PCP change and refer to Member Services. Working closely with our Foster Care Liaison providing any service needs and issues related to medical/ behavioral health services to Foster children and Foster care agencies.

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• CVS Caremark / sending over any pharmacy inquires to our pharmacy team CLINICAL SECRETARY, Palm Bay, Florida

Steward Medical Group, March 2021-December 2021

• Communicated with outside offices for required surgical clearances and necessary follow-up.

• EMR System ATHENANet

Patient Check In/ Check Out

Collecting Patient Co-pays/Payments.

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Using Workflow Dashboard

Patient Scheduling, including canceling and rescheduling appointments, creating multi resource appointments and using wait lists.

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• Organizes and updates patient files, charts, and records

• Responsible for stocking of supplies and assists in ordering supplies

• Verifies information from patients including demographic and health insurance information

• Prepared documents for billing physician encounters; enters data, ensures that referrals are received.

• Provided administrative support for physicians.

• Answered patient calls in regards to scheduling, medication issues and surgery-related questions.

• Completed documents, case histories and forms, such as intake and insurance forms.

• Transmitted correspondence and medical records by mail, e-mail and fax.

• Arranged hospital admissions for patients.

DEPARTMENT HEAD SECRETARY, Yonkers, NY

St. John's Riverside Health Hospital, September 2019-November 2020

• Compiled data to prepare reports or process requests.

• Prepared variety of correspondence and reports for department and personnel.

• Read and routed correspondence to organize workflow.

• Maintained office supplies inventory by checking stock and placing orders.

• Made copies of correspondence and other printed material.

• Creating New Customer list of patients for Department of Social Security

• Working on patient reports for Department Of Social Security.

• Working on Probation & Parole reports

• Answering telephone, screen calls, taking messages and providing information.

• Schedule and complete referral form for intake appointments.

• Reschedule any canceled intake appointments. Confirm assessment appointments by calling patients prior to visit

• Answered telephones to give information to callers, take messages or transfer calls.

• Register all patients/ Enter daily charges and complete add a visit procedure.

• Ensure that all vital billing information is obtained and entered.

• Verify all Medicaid patient eligibility using NYS EPACES or EVS machine

• Putting patients into LabCorp for counselors.

• Verify all insurance benefits and client eligibility, call for appropriate authorization when indicated.

• Run Unbilled report for charges entered and make any corrections needed

• Filing all paper charts away

• Arranged for repairs for office equipment malfunctions. FRONT DESK SECRETARY/ ADMINISTRATIVE ASSISTANT, Yorktown Heights, NY Hygeia Integrated Health LLC, June 2018-August 2019

• Greeted visitors and answered and routed calls to foster positive office experiences. Conduct initial telephone screenings of persons seeking treatment to determine appropriateness for practice setting

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• Responsible for completing new patient registration electronically

• Assist patients with completing all necessary forms and documentation

• Utilize and update electronic medical records and ensure that confidentiality is maintained

• Received, reviewed and distributed mail and other information to office.

• Scheduled appointments and maintained calendars using calendar management software

• Manage Quick Books / KASA billing website

• Made copies of correspondence and other printed material.

• Coordinate care between therapists, psychiatrists and outside referral sources

• Responsible for billing and collection of Copayments

• Created and maintain filing system

• Manage all other office administrative duties as assigned

• Assisted with payroll

• Established work procedures and schedules and kept track of daily work of clerical staff TEACHERS AIDE, Yonkers, NY

Yonkers Public Schools, January 2014-June 2018

• Communicated effectively one on one in both oral and written form with student

• One on one teaching with bi-lingual students

• Coordinated and organize educational assignments with teacher

• Performed educational presentations with students

• Organized non-discriminatory practices in all activities and assignments

• Provided generalized support services to students and schools.

• Identified student challenges and discussed corrective actions with lead teacher.

• Assisted students with educational assignments daily throughout school day

• Maintained records of students academic development for teacher

• Assisted teacher in classroom instruction and student behavior support

• Conducted and demonstrate classroom safety regulations

• Helped to explain assignments and test instructions to boost student comprehension.

• Supported teacher by locating materials and handling clerical tasks.

• Set up technology and equipment for teacher's instructional studies

• Participated in training and learning activities to improve skills development. SPECIAL NEEDS SCHOOL BUS MONITOR, Yonkers, NY

Yonkers Public Schools, October 2011-June 2018

• Boarded and exited school bus.

• Buckled seatbelts and fasten wheelchair tie down straps to secure passengers for transportation.

• Monitored conduct of students to maintain discipline and safety. Assisted disabled children and children with psychological, emotional and behavioral issues with boarding and exiting school bus.

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• Escorted young children across roads or highways. Talked to children's parents or guardians about problematic behaviors, emotional or developmental problems, or related issues.

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• Evacuated bus during safety drills.

• Responded to students' questions, requests and complaints.

• Provided mental, emotional, and physical support to children with special needs

• Coordinated and demonstrate emergency evacuation drills with students

• Administered first aid to students in case of emergency

• Managed student attendance and maintain attendance records

• Assured that the correct parent/guardian take charge of students as they discharge from the bus

• Operated wheelchair lift to load and unloaded wheelchairs.

• Announced routes or stops.

• Evacuated students from school bus in emergency situations.

• Cleaned school bus interiors by picking up waste, wiping down windows, or vacuuming. MEDICAL RECEPTIONIST, Yonkers, NY

Westchester Women's Care GYN, January 2013-May 2015

• Assisted with patient flow through intake, rooming and check out

• Assisted Physician with patient request as appropriate Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.

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• Screened incoming phone calls, taking messages or forwarding to appropriate staff.

• Used basic knowledge of medical terminology in daily office tasks.

• Collected co-payments and coinsurance and issued appropriate receipts during check-in.

• Assured office is neat, and stocked with necessary medical tools for functionality

• Recorded patient and insurance payments, maintaining accurate financial records.

• Managed calendar of events and schedules, coordinating appointments for staff members.

• Scheduled patients for exams and screenings.

• Completed insurance or other claim forms.

• Scanned and documented new patient information in electronic health records for registration purposes. FRONT DESK RECEPTIONIST, Yonkers, NY

Westchester Center for Independent & Assisted Living, February 2013-June 2013

• Answered questions about company location and hours of operation.

• Answered multi-line phone system and promptly transferred calls.

• Welcomed on-site visitors and directed to appropriate personnel. Greeted persons entering establishment, determined nature and purpose of visit and direct and escort them to specific destinations.

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• Maintained log books, including sign-in/out logs, front desk expenditures, and calls received.

• Ensured that all requirements and services were adhered to by staff, residents and visitors

• Performed scanning, faxing, and sorting of confidential documents

• Distributed incoming and outgoing mail

• Managed front office reception area by cleaning and organizing desk and visitor lobby

• Managed other administrative duties as assigned

EDUCATION

HIGH SCHOOL DIPLOMA, Scranton, PA

Pennfoster High School, November 2017

SKILLS

Bilingual Time Management Microsoft SharePoint Performance Quality Assurance Timelines And Milestones Reminder Notices

LANGUAGES

Spanish

Fluent

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REFERENCES

References available upon request

Contact this candidate