Dedicated Customer Account & Logistics Specialist with SAP expertise
Resume:
Alexander S. Hyon
Chicago, IL, 60660
**.***************@*****.***
Education
University of Iowa, Iowa City, IA Apr 2013 to May 2017 Psychology
Multi-Lingual: English (Fluent), Spanish (Functional)
Work Experience
James Hardie Building Products June 2019-April 2026
Customer Account Representative
6+ years of SAP program data entry experience, worked in Customer Ops Exteriors Department for daily processing and entering of +$30,000 customer orders for housing siding products and accessories
5+ years of experience in Salesforce for group email inbox management, case resolution, order processing
Responsible for entering over 70% of team’s department order entry metrics/daily BAU (70+ orders per day)
Given specific responsibility for and training on, Winshuttle license, Customer Service support for Hardielink electronic order entry portal, Order Tracking Team working with Logistics, Plant Shipping, and Transportation Logistics personnel to prioritize late customer orders, commit and reserve production material to orders failing plant dispatch
Worked on a specially-trained team to audit key aspects of customer order entry department errors and troubleshoot order issues
Experience in training, mentoring, and onboarding new team members as well as coaching and developing others in multiple skills and department responsibilities
Proficient in running Excel-driven reports, collating data, and leading presentations on collected data
6 years of remote work via Microsoft Team to communicate, coordinate, plan meetings with Customer Ops team, experienced in Microsoft Office, OneNote, Outlook, Powerpoint, SharePoint, Winshuttle license, Hardielink order entry portal troubleshooting and user set-up, Customer complaint ticketing management
Communicated with customers via telephone and email for purchase order entry reception, product and service information, and account creation/cancellation for our USA South, North, West, and Canada market regions
Regularly collaborated with sales reps, logistics dept, Credit, Accounts Receivable Team, and plant-transportation warehouse staff to resolve disputes, correct order entry errors, mis-shipments, and fulfill post-entry product adjustments by the customer.
Resolved customers’ invoice discrepancies through exchange of product, determination of charges for damaged or defective material and submitting credits (+$50,000) for refunds, coordinating scheduled truck-driver returns, managed replacement order entry for customer satisfaction, and working with AP and Credit Departments for bill adjustments
Responsible for auditing (30+/day) order entry errors
Skilled in monitoring processes and projects, analyzing data from daily reports, working with computers, decision-making and problem-solving under pressure, performing administrative activities, documenting and recording, interpreting the meaning of information for others, multi-tasking, fast-learning, guiding and directing subordinates
Equifax
Help Desk Loan Verification Specialist Jan 2018 to September 2018
Handled and resolved 120+ assignments a day at a call center involving correction of agent error, mediating bank relations, and performing loan cancellation
Worked with directly with Lenders, Owners, Human Resource, and Payroll personnel daily to verify employment for loans, mortgages, and housing re-finances
Trained in using the Lombardi data system on a daily basis to complete third party verification of employments (Fannie Mae 1005) on behalf of financial lending institutions
Food Dudes Delivery Aug 2017 to Nov 2017
Marketing Associate, Des Moines, IA
Organized Ribbon Cutting Ceremony, involving 5 Chambers of Commerce around the Des Moines area.
Assisted Marketing Director in devising strategies to increase sales, on foot, handed out marketing fliers to over 50+ businesses around the Des Moines Metro area. Represented Food Dudes regularly in over 3 Chamber of Commerce meetings held regularly
Met with restaurant owners daily to discuss concerns and improve upon troubleshooting issues with third party delivery system, fielded complaints, ensured partnership satisfaction for over 20 restaurants around Des Moines area.
AroundCampus May 2017 to Aug 2017
Sales Team Leader and Sales Representative, Des Moines, IA
Assisted in creation of marketing and business solutions with local Des Moines business owners including Drake University's planner and UConnect app with google SEO and ROI marketing tracking
Led a 2-man sales team that sold marketing solutions to Des Moines business owners upwards of $1300 per contract.
Held daily meetings with business owners and marketing staff of over 80 businesses all around Des Moines metropolitan area to discuss compatible marketing strategies
Taco Johns April 2012-Sep 2018
Cashier, West Des Moines, IA
Greeted customers and mediated over 100 transactions per shift.
Resolved customer complaints over a headset intercom daily and ensured customer satisfaction under high-pressure work environment.
References
Eddy Palacios (Trainer, Customer Account Representative III, Team Leader) 773-***-****; ****.*********@*****.***
Dustin Peters (Trainer at Equifax) 712-***-****; *******@*******.***
Tristan James (Manager at Taco John’s) 515-***-****; ******@*****.***
Sean Jarnigan II (Manager at Taco John’s) 515-***-****; *********@*****.***
Kathleen Hansen (former supervisor from Food Dudes Delivery) 563-***-****; *******@*****************.***
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