Office Operations & Administrative Manager Portfolio
Resume:
RITA HEREK
OFFICE ASSISTANT/ASSOCIATE LOCKPORT, IL, 60441, USA 708-***-****
DETAILS
Lockport, IL, 60441
USA
****.*********@*****.***
SKILLS
Office management, data entry, &
filing
Accounts Payable & Receivable
Microsoft Work & Excel, Google
Docs
Inventory Management & Control
Certified Notary Public,
10-keyoperations & type speed of
45 WPM
ADP/CDK, Dealertrack,
Lightspeed, CVR & ATC operating
systems
Weapons training, Emergency
Management & conflict resolution
techniques
PROFILE
Dedicated office professional with more than 20 years in customer service, time management, administrative & managerial duties. Delegates responsibilities & supervises day-to-day operations. Strong organizational skills and consistently manages multiple projects simultaneously. Excellent verbal and written communicator with strong background cultivating positive relationships, troubleshooting problems and exceeding goals.
EMPLOYMENT HISTORY
Office Manager at Illinois Harley Davidson, Countryside, IL Jun 2020 — Dec 2025
Manage all office operations for multiple stores - Illinois Harley & Triumph Detroit Manage paper or electronic filing systems by recording information, updating paperwork or maintaining documents such as attendance records or correspondence. Daily internal cash, credit card, funding notices/payments, warranty contracts/payments
& bank reconcilation.
Oversee payroll functions, maintaining timekeeping information and submitting payroll. Establish work procedures or schedules to organize the daily work of administrative staff. Communicate with and provide guidance for external vendors and service providers to ensure the organization, department, or work unit's business needs are met. Confer with other department managers to organize goals, plans and objectives regarding personell, resources, and needs of departments. Process all internal documentation including but not limited to financial contracts, A/P, A/R, in state & out of state title documents using CVR, ATC & other state facilities.
License & Title Administrator - Reception at Bill Kay Auto Group, Lisle, IL Feb 2017 — Jun 2020
Perform administrative activities incl. answer phones, cash reconciliation & open/process all incoming mail.
Receive and process titles, new plates and renewal paperwork for approx. 350-450 deals per month for multiple stores within the company.
Perform general office duties, including answering multi-line phones and directing calls or messages to appropriate staff.
Trusted keyholder and opening/closing office member. Reconcile account files and produced monthly reports to upper management. Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, requirements for document completion, take orders and address complaints.
Maintain and update filing, inventory, mailing, and database systems Greet incoming visitors and customers professionally and provide necessary assistance including but not limited to - Collect payment for services or products, deliver messages, direct visitors to correct locations, answer questions and provide legitimate responses or direction to resolve.
Security Guard/Supervisor at G4S Secure Solutions, Willowbrook, IL May 2016 — Feb 2017
Oversaw a team of 6 security officers while contracted in Bolingbrook warehouse. Managed truck logs, drivers, schedules and performance evaluations. Advised security team and conducted investigations of significant threats, loss or misappropriation of assets.
Patrol industrial & commercial premise to prevent and detect signs of intrusion; ensure security of doors, windows and gates. External patrol of perimeter to ensure safety and security of building & staff.
Monitor and authorize entrance and departure of employees, visitors and other persons to prevent against theft and maintain security of premises. Documenting & recording of all incoming/outgoing products & people. Respond to all medical emergencies, alarms and investigate disturbances. Catered Events Captain/Supervisor at Brookfield Zoo, Brookfield, IL Apr 2009 — Feb 2016
Oversaw teams up to 25 people to accomplish successful events that ranged in guest sizes from 10-500 people (i.e. weddings, corporate events, picnics & parties). Prepare, manage & execute directives from sales staff to ensure customers requirements and excuted.
Performed pre-shift meetings to train, direct & supervise service staff & volunteers required for events to ensure successful event completion. Followed all safety & sanitation policies when handling food or beverages to uphold proper health standards.
Conferred with clients to ensure all goals are being met and are up to the standards of the client and zoo. Consistently offered professional, friendly and engaging services. Assistant Office Manager at Napleton Westmont Porsche, Westmont, IL Aug 2003 — Jan 2016
Assist all managers with procedures & completion of projects at 2 seperate locations. Collaborated with all staff to ensure customer needs are met and all safety measures are up to standards.
Supervised work of office, administrative & customer-facing employees. Biller, A/P, A/R, L&T, Inventory control, cashier & customer services. Integrated new filing systems in service department Answered phones, directed calls, received incoming mail and distributed to appropriate staff members.
Equipment Records and Parts Specialist at US ARMY, Chicago, IL Nov 1990 — Feb 1993
Served during Operation Desert Storm & Determined Resolve - 518TH Maintenance Unit attached with the 4/43rd Air Defense Artillery Battalion Performed in multiple facilities including motor pool, mission control, unit supply & company armory.
Identified issues and provide solutions to eliminate backlog and maximize workflow Collaborated positively with peers and other staff members to maintain friendly, professional and cooperative work atmosphere.
Performed manual labor tasks to detailed instructions from supervisors and assisted with additional tasks to ensure completion on tight deadlines. Completed all office duties in a professional manner and ensured that all services were met with the highest of standards
EDUCATION
Legal Secretary, National Accredited Correspondent School, Chicago 1991 — 1993
Achieved completion of all classes via correspondence regarding to required courses while serving overseas in the military.
High School Diploma/Business major, Hubbard High School, Chicago Sept 1984 — Jun 1989
Completed all required courses to achieve diploma. Early Childhood Education, Morton College, Cicero
Jan 2008
Completed all required course work to achieve certificate in teaching of children under age 8.
Cert of Religious studies, St. Barbara School, Brookfield Sept 2008 — May 2013
While serving as Cathesist for St Barbara from 09/2001 - 05/2013; completed courses to acquire certification of religious studies.
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