Customer Service & Admin Manager with 10+ Years Experience
Resume:
C O U R T N E Y N A G O V I T S Y N
C O N T A C T
*************@*****.***
Lincoln, DE 19960
KENT ISLAND HIGH SCHOOL-
STEVENSVILLE, MD
August 2004 to May 2008
E D U C A T I O N
S K I L L S
• Attention to detail
• Administrative experience
• Customer service
• Phone communication
• Sales Marketing
• Microsoft Office
• Data entry
• Complaint handling
• Time management
• 7shifts Scheduling &Payroll
• Multitasking
• Expertise in POS systems
English: Fluent
L A N G U A G E S
P R O F I L E S U MMARY
Dedicated and motivated professional with experience in customer service and administrative roles including restaurant and retail management. Proven ability to adapt quickly, learn new systems, and work successfully in a team or independently. I am looking to begin a new career path where I can use my expertise and learn new skills to contribute to success and growth of the company and my career. WORK E X P E R I E N C E
Crabby Dick's Restaurant / Retail Store 2011 - PRESENT General Manager
Travel Advantage Network 2010 - 2011
Travel Vacation Club Representative
2008 - 2010
Best Buy
Mobile Sales Consultant
Oversee front of house restaurant and retail employees, ensuring smooth daily operations and high quality customer service. Assist in all areas of the restaurant and retail store, promoting teamwork and effective communication among staff.
Perform administrative duties including cash handling, end-of-shift register checkouts, and scheduling.
Maintain inventory, place orders for merchandise and supplies, and ensure accurate recordkeeping.
Design promotional materials, manage social media posts, and process online orders to support business growth.
Assisted vacation club members in a call center environment by answering inbound calls and booking reservations.
Responded promptly and professionally to customer questions about properties and membership details.
Addressed customer concerns during check-in and coordinated with appropriate departments to resolve issues efficiently. Provided excellent customer service by assisting customers with selecting and purchasing phones and accessories.
Answered customer questions and resolved issues related to phone plans and device activation.
Maintained up-to-date knowledge of multiple carrier plans and software to support customer needs.
High School diploma
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