Aspiring IT Specialist with Cybersecurity Focus
Resume:
********************@******.*** Katy, *****, United States
EDUCATION
Diploma
GEORGE BUSH HIGH-SCHOOL • Richmond Tx
**/**** – 05/2021
Achieved a 3.75 GPA, reflecting dedication, discipline, and strong analytical ability Completed advanced coursework in Computer Science, gaining experience in logic development, coding principles, and computational thinking
Elected Student Council Secretary, demonstrating leadership, accountability, and effective communication in coordinating student initiatives
Strengthened organizational and multitasking skills by balancing academic responsibilities with leadership commitments
Undergraduate - Information Technology/ Network Security University Of Advancing Technology • Tempe, Arizona, United States 2024 – 2026
Completed undergraduate studies in Information Technology and Network Security, focusing on cybersecurity fundamentals, network infrastructure, and systems administration. Gained hands-on experience with troubleshooting, secure configuration, and risk assessment in IT environments. Built strong technical and analytical skills through lab-based training and applied learning in real-world IT and security scenarios.
SKILLS
Dekendrick Tyshawn Teamer
IT Firewall Protection Data Analysis Hardware Management Leadership Fast Learner IT Support & Trouble Shooting Cybersecurity Fundamentals Data Entry & Data Management Google Workspace WPS Office Basic Computer Science & Programming Concepts Customer Support & Issue Resolution High-Volume Call Handling Conflict Resolution & De-escalation Active Listening & Problem Solving Organization & Workflow Efficiency Attention to Detail & Accuracy Time Management & Multitasking Team Collaboration & Leadership Adaptability in Fast-Paced Environments Reliability & Accountability Microsoft(Word, Excel, PowerPoint, Access) Typing 65 WPM Collections/ Payment Plan Setup AS400/ Base 2000/ CUBS/ Noble/ Diavox PROFESSIONAL EXPERIENCE
Customer Service Representative
United Health Group • Houston Tx, United States
01/2022 – 12/2024
Conducted inbound/outbound calls to provider, facilities, and members regarding commercial insurance and Medicaid medical benefits of insurance policies. Evaluated Pharmacy and medical claims understanding medical terminology. Assisted with appeals/grievances, and resolved disputes. Assisted members with questions in regards to their benefits and claims/ claims processing in Macess
Customer Service Claims Representative
Anthem/ AmeriGroup • Forth Worth Tx, United States 01/2025 – 03/2026
Received inbound calls from members/providers with Medicaid benefits, and appeals/grievances Reprocess claims using Facets/Macess while updating Primary care providers with fax intake through Macess
Handled and processed complex claims inquiry/status, and member bills with provider offices Clearcheck/ Fast Data/ Accurint Isigma/ CRM/ ERCOT/ ISET/ Mycoach Exceptional Customer Service Works in a team or Independently
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