Hospitality Leader with Operational Excellence
Resume:
Shambrea Holloman
Ocoee, FL 34761
********@*****.***
Professional Summary
Dynamic and results-driven hospitality leader with 8+ years of progressive experience in management, customer service, and high-volume operations. Recognized for building strong teams, elevating guest experiences, and driving operational excellence. Adept at problem-solving in fast-paced environments while maintaining a polished, guest-first approach. Passionate about leading high-performing teams and contributing to organizations committed to exceptional service standards.
Core Competencies
• Leadership & Team Development
• Operations & Staff Management
• Customer Experience Optimization
• Conflict Resolution & Problem Solving
• Scheduling, Cash Handling & Compliance
• Multitasking in High-Volume Environments
• Training & Performance Accountability
Professional Experience
Keke’s Breakfast Café – Orlando, Fl
Assistant Manager
March 2023– March 2026
• Oversee daily front-of-house operations, ensuring seamless service flow and adherence to brand standards.
• Support scheduling, staffing decisions, and shift leadership to optimize team performance.
• Resolve guest concerns swiftly and professionally, consistently maintaining high satisfaction levels.
• Partner with management to drive efficiency, accountability, and a positive team culture.
Bronze Kingdom – Orlando, FL
General Manager
October 2020 – June 2024
• Directed all aspects of daily operations for a high-traffic venue, including staffing, scheduling, and performance management.
• Built and led a cohesive team environment that improved employee retention and morale.
• Designed and implemented training programs to elevate service quality and operational consistency.
• Strengthened customer loyalty through exceptional service delivery and relationship management.
• Ensured smooth execution of business operations while consistently meeting performance goals.
Planet Hollywood – Orlando, FL
Server
2016 – 2018
• Delivered exceptional service in a fast-paced, high-volume dining environment.
• Increased sales through strategic upselling and personalized guest engagement.
• Maintained efficiency and organization to support high table turnover without sacrificing service quality.
AQUA Nightclub and Caribbean Restaurant – Orlando, FL
Bar Manager / Bartender
January 2015 – March 2016
• Managed bar operations including staffing, scheduling, inventory control, and compliance.
• Conducted hiring, training, performance evaluations, and disciplinary actions.
• Maintained high standards of cleanliness, organization, and product availability.
• Resolved guest issues effectively, enhancing overall customer experience.
• Cultivated an energetic, team-oriented environment that boosted staff performance.
Pirates Dinner Adventure – Orlando, FL
Bartender / Server / Cash Control Manager
March 2006 – January 2017
• Delivered engaging, high-quality guest experiences in a fast-paced entertainment venue.
• Managed cash handling procedures including opening/closing, balancing, and deposits with accuracy.
• Increased revenue through upselling and tailored guest recommendations.
• Ensured compliance with company policies and local regulations at all times.
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