UKG Pro & Kronos HRIS Implementation Specialist

Anju

332-***-**** *********@*****.*** LinkedIn

Summary

•UKG Consultant with 6+ years of experience as a systems-focused HRIS & Payroll professional, specializing in implementation, configuration, optimization, and support of UKG Pro Workforce Management (WFM) and Kronos Workforce Central across telecom, healthcare, and hospitality domains, with strong expertise in Time & Attendance, Pay Policies, Accruals, Scheduling, Forecasting, Attendance, Clock & Attestation, reporting, analytics, and security administration.

•Extensive experience in full lifecycle workforce and payroll system implementations and optimizations, including requirements gathering, solution design, configuration, testing (CRT/SIT/UAT), deployment, and post-go-live support, with strong ability to translate business payroll and HR requirements into well-configured, efficient, and scalable system solutions, while partnering closely with HR, Payroll, Finance, IT, and Operations teams.

•Proven expertise in system optimization, payroll accuracy, integrations, and workforce transformations, including Kronos-to-UKG migrations, data mapping, and integration support (WIM, APIs, Dell Boomi), with hands-on involvement in payroll validation, issue resolution, system governance, and process improvement to ensure accurate, compliant, and high-performing HRIS/payroll operations in complex enterprise environments.

Professional Experience

Charter Communications: Senior UKG Consultant (September 2023 – Present)

•Led end-to-end administration, configuration, and optimization of UKG Pro Workforce Management, establishing standardized configuration practices, governance frameworks, and documentation to ensure efficient, scalable, and well-functioning HRIS and payroll-integrated workforce operations across the enterprise.

•Delivered full lifecycle UKG Pro WFM implementations with strong focus on solution design, system configuration, process improvement, and client/business requirement translation, including structured testing (CRT, SIT, UAT), deployment planning, and post-production stabilization to ensure accurate and reliable system performance.

•Managed large-scale Kronos Workforce Central to UKG Pro WFM transformation programs, including system gap analysis, payroll and workforce data mapping, migration strategy, validation, and reconciliation, ensuring seamless transition and improved data integrity and operational efficiency.

•Configured and optimized complex Pay Policies, including overtime, shift differentials, premium pay, and union/non-union rules, ensuring accurate payroll processing, compliance, and reduction of payroll discrepancies through improved system configuration and rule design.

•Enhanced Time & Attendance processes by designing and refining work rules, pay codes, and exception handling logic to improve time capture accuracy, payroll alignment, and operational efficiency in workforce processing workflows.

•Improved Attendance, Clock, and Attestation workflows by optimizing punch validation, missed punch handling, and audit controls, strengthening system accuracy, employee accountability, and payroll readiness.

•Administered Accruals, Leave, and Absence configurations, including eligibility rules, accrual logic, and compliance tracking, ensuring accurate leave balances and seamless HRIS-to-payroll alignment.

•Designed and implemented Scheduling and Forecasting solutions to improve workforce planning, labor optimization, and operational efficiency across distributed business units.

•Developed and maintained detailed system documentation, configuration workbooks, and operational procedures to support system governance, client training, audit readiness, and repeatable optimization practices.

•Led integrations across HRIS, payroll, and enterprise systems using WIM, APIs, and Dell Boomi, ensuring reliable data flow, interface monitoring, and payroll data integrity across connected platforms.

•Performed end-to-end data validation and reconciliation for employee master data, time records, and accruals, ensuring high data accuracy and consistency across HR, payroll, and workforce systems.

•Led structured testing cycles (CRT, SIT, UAT) by defining test strategies, tracking defects, and ensuring successful system configuration validation and production readiness with minimal business disruption.

•Supported payroll operations through detailed payroll validation, reconciliation, and issue resolution, ensuring accurate payroll outputs and alignment between timekeeping and payroll systems.

•Provided ongoing system administration and operational support by monitoring system performance, troubleshooting configuration and payroll issues, and implementing enhancements to ensure stable, optimized, and efficient system operations.

•Acted as Tier 3 escalation point for complex HRIS and payroll-related issues, performing root cause analysis and resolution to ensure system reliability and business continuity.

•Developed reporting and analytics solutions to improve workforce visibility, payroll insights, and data-driven decision-making for HR and operations teams.

•Configured and maintained security frameworks, including role-based access and audit controls, ensuring data security, compliance, and controlled system access within HRIS environments.

•Managed release cycles and system updates by performing impact analysis, validation, and controlled deployment support to ensure stable system enhancements and optimized platform performance.

•Supported post-production stabilization by resolving defects, optimizing configurations, and reducing manual workarounds to ensure continuous system improvement and operational efficiency.

University of Illinois Health: UKG Implementation Consultant (July 2021 – August 2023)

•Led discovery sessions with HR, Payroll, IT, and Operations stakeholders to analyze business processes, identify system gaps, and define HRIS and payroll system requirements, translating them into scalable functional and technical designs for Kronos Workforce Central and UKG Pro WFM implementations in a complex healthcare environment.

•Converted business requirements into detailed functional designs, workflows, and configuration workbooks, ensuring accurate system configuration, process alignment, and optimization of workforce and payroll operations in compliance-driven environments.

•Executed full lifecycle UKG implementations including system configuration, integration coordination, structured testing (CRT, SIT, UAT), and deployment readiness, ensuring well-functioning, stable, and optimized workforce and payroll systems.

•Played a key role in workforce system migration initiatives by performing data analysis, mapping design, validation logic, and migration execution, ensuring accurate transfer of employee data, time records, and accrual balances with strong focus on data integrity and payroll accuracy.

•Configured complex Pay Policies including overtime, shift differentials, premium pay, on-call rules, and union agreements, ensuring accurate payroll calculations, compliance, and optimized pay rule configuration within the system.

•Managed Timekeeping and Attendance configurations by designing pay codes, work rules, and exception handling processes to improve time capture accuracy, payroll alignment, and operational efficiency.

•Administered Accruals and Leave Management programs including eligibility rules, accrual calculations, carryover policies, and compliance tracking (FMLA), ensuring accurate leave administration and HRIS-to-payroll consistency.

•Configured Scheduling, Advanced Scheduling, and workforce planning solutions to support labor optimization, shift coverage, and workforce efficiency across clinical and non-clinical operations.

•Supported Forecasting and labor planning initiatives by aligning staffing models with operational demand, improving workforce utilization and cost efficiency through system configuration and planning support.

•Collaborated with integration teams using Dell Boomi to validate interfaces, troubleshoot data issues, and ensure accurate and reliable data exchange between HRIS, payroll, and workforce systems.

•Performed detailed data validation and reconciliation during testing and payroll cycles, ensuring accuracy of employee data, time records, and accrual balances across integrated systems.

•Executed structured testing cycles (CRT, SIT, UAT, and payroll parallel testing) by developing test scenarios, validating business requirements, tracking defects, and ensuring successful system configuration validation and payroll readiness.

•Supported payroll operations by validating payroll outputs, identifying discrepancies, and working with payroll teams to ensure accurate and compliant payroll processing aligned with configured workforce rules.

•Contributed to change management and release activities by validating system updates, ensuring proper testing coverage, and supporting controlled deployments and stable system enhancements.

•Maintained detailed system documentation, including functional designs, configuration artifacts, and test scripts, ensuring audit readiness, system governance, and repeatable implementation practices.

•Developed operational reports and dashboards to provide workforce visibility, payroll insights, and data-driven decision support for leadership teams.

•Configured and maintained security roles, access controls, and user permissions, ensuring data security, compliance, and proper segregation of duties within HRIS environments.

•Supported go-live and post-production stabilization by monitoring system performance, resolving configuration and payroll issues, and ensuring stable, optimized, and efficient system operations.

•Provided advanced functional support for complex workforce and payroll issues, ensuring timely resolution, system reliability, and minimal operational disruption.

Delaware North: Kronos Business Analyst (March 2019 – June 2020)

•Analyzed cross-functional HR, Payroll, and Operations processes to document current-state workflows, identify system gaps, and define HRIS and workforce management requirements, supporting design and optimization of Kronos Workforce Central solutions aligned with operational and payroll needs.

•Translated business requirements into structured functional documentation, process flows, and configuration support materials, ensuring accurate system configuration alignment and improved workforce and payroll process efficiency.

•Supported workforce management system implementations by assisting in configuration validation, test scenario development, structured testing cycles, and deployment readiness, contributing to stable and well-functioning system rollouts.

•Administered and validated Time & Attendance configurations, including pay codes, work rules, and timecard processing, ensuring accurate time capture and alignment with payroll processing requirements.

•Supported Pay Policy configuration by validating overtime rules, shift differentials, and holiday pay calculations, ensuring accurate payroll processing, compliance, and reduced configuration-related errors.

•Administered and validated Accruals and leave programs by reviewing accrual logic, eligibility rules, and carryover limits, ensuring accuracy and consistency across payroll cycles and HRIS data.

•Supported Leave and Absence Management processes by validating requests, monitoring workflows, and ensuring policy compliance and accurate system-driven leave tracking.

•Configured and validated Scheduling components, supporting shift assignments and workforce coverage requirements to ensure optimized scheduling and operational workforce efficiency.

•Contributed to Attendance tracking by monitoring exceptions, validating occurrence rules, and supporting enforcement of attendance policies to improve system accuracy and workforce accountability.

•Supported Clock and time capture processes by reviewing punch data, resolving discrepancies, and validating attestation configurations, ensuring clean and accurate time data for payroll processing.

•Generated and validated workforce reports to ensure data accuracy, operational visibility, and support for payroll and HR decision-making.

•Supported system security administration by validating role-based access, reviewing user permissions, and ensuring secure, compliant, and well-governed HRIS access controls.

•Participated in system testing activities (unit testing and UAT) by executing test cases, documenting defects, and supporting issue resolution to ensure production readiness and system stability.

•Performed data validation and system readiness checks prior to go-live, ensuring accurate employee, time, and accrual data across HR and payroll systems.

•Supported day-to-day operations by troubleshooting timecard, accrual, and scheduling issues, resolving user-reported problems, and ensuring stable system performance during payroll cycles.

•Provided end-user support by resolving system queries, guiding users on functionality, and ensuring efficient system usage and minimal payroll disruptions.

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