Bilingual Workplace Investigations Specialist, 10+ Years

McDonald's Canada

Re: Bilingual (English-French) Workplace Investigations Team

Dear Hiring Committee,

I am writing to express my interest in the Workplace Investigations role. With over ten years of experience conducting workplace and administrative investigations in unionized and regulated environments, I bring strong analytical, communication, and case management skills, along with a practical and balanced approach to resolving complex workplace issues.

Throughout my career, I have led investigations into matters such as harassment, discrimination, and workplace misconduct. This has involved gathering and assessing evidence, conducting interviews with complainants, respondents, and witnesses, and producing clear, well-supported findings. My work has required a high level of discretion, procedural fairness, and the ability to manage sensitive situations efficiently while maintaining professionalism and neutrality.

I am comfortable working within established frameworks and under supervision, while managing multiple cases and meeting tight timelines. I bring strong organizational and time-management skills, allowing me to prioritize effectively and ensure that investigations are completed thoroughly and in a timely manner.

In addition, I have a strong commitment to equity, diversity, and inclusion, which informs my approach to investigations and interactions with employees. I strive to ensure that all parties are treated with respect and that processes are fair, accessible, and responsive to diverse perspectives.

As a bilingual professional, I am able to conduct interviews, draft documentation, and communicate effectively in both English and French, which I understand is an asset in supporting diverse workforces.

I am particularly interested in applying my investigative experience in a corporate environment and contributing to a team focused on maintaining respectful and compliant workplaces.

Sincerely,

André Giuseppe Luigi Marin

CPHR, Q. Med.

CORE COMPETENCIES

Investigations & Case Management

• Workplace investigations (harassment, discrimination, reprisal…)

• Investigation planning, evidence analysis & findings of fact

• Procedural fairness, neutrality & credibility assessment

• Trauma-informed, culturally responsive intake & interviewing

• Risk management & Risk assessment, safety measures & support referrals

• Case management systems, documentation & confidentiality compliance

• Alternative resolution & workplace restoration

Labour Relations & Workplace Advisory

• Labour relations & grievance management

• Union–management relationship building

• Collective agreement interpretation

• Discipline & performance management

• Advisory services to leadership

• Policy interpretation, review & modernization

Human Rights & Equity Practice

• Ontario Human Rights Code & OHSA compliance

• Equity, anti-racism & anti-oppression-informed practice

• Systemic discrimination analysis & trend identification

• Accommodation guidance

Leadership, Communication & Training

• Senior leadership & board-level reporting

• Stakeholder engagement (English/French)

• Training design & facilitation

• Discretion, judgment & high-conflict decision-making

EDUCATION & CERTIFICATIONS

Postgraduate Diploma – Conflict Management & Mediation

Carleton University, 2016

Human Resources Management Certificate

Red River College, 2020

CPHR Workplace Harassment Investigation Certification

CPHR Quebec – 3 of 5 modules complete, on track for Q3 2026

Certificate in Insurance Investigations

Old Montreal College - Specialized in damage insurance investigations

Certificate in Police technology – Specialization: Police Investigations

Ahuntsic College

Law enforcement and investigative techniques

Certificate in Security, Weapons and Street Survival technics

Aviron Technical College

PROFESSIONAL ASSOCIATIONS

A.D.R. Atlantic (Alternative Dispute Resolution)

Q. Med. 2022 (Qualified Mediator and upstanding member with Professional liability insurance

CPHR Atlantic (Chartered professional in human resources)

CPHR 2025

PROFESSIONAL DEVELOPMENT 2025

Ethical responsibilities in the digital age

CPHR Atlantic

CPHR & ADR PROFESSIONAL DEVELOPMENT 2024-25

Law 27 - Psychosocial risks at work: new provisions and key actions

Workplace Investigations Certification Part 1,2, 3 of 5

Elderly mediation

Recent Trends in Workplace Investigation Case Law

ADRIC 2024

Ten problematic behaviors observed in mediation

Detecting and preventing mental health risks at work 2025

The expert-intervener settlement method

Communication strategies in mediation

"A healthy work environment, free from harassment."

Mediation approaches in an indigenous context

Trauma Informed Dispute Resolution – a Practical Process

PROFESSIONAL DEVELOPMENT 2018-21

Behaviours in a conflict situation

Prevention of harassment and violence for managers

ODA - Workplace Wellbeing Certificate of Completion (Ontario)

Dealing with Difficult and Distressed Behaviours

Creating a Respectful Workplace

Labor relations - Legislative framework

Conflict management (ADR)

Human Rights

Integrity - Investigative interview skills

Harassment

Develop successful coaching relationships

Social relations for managers

CANADIAN CENTRE FOR OCCUPATIONAL HEALTH AND SAFETY (CCOHS) 2021

Creating a Respectful Workplace

Understanding Unconscious Bias (level 1-2-3)

Mental Health - Introduction to EAP

Violence Prevention in the Workplace

Interest-based facilitation training

Government for Human Rights 2018

Respectful Workplace Consultant / HR–LR / Mediator / Investigator (Contractor, 2012–Present)

Provide strategic labour relations advice, mediation, and bilingual workplace investigation services.

Conduct investigations into harassment, discrimination, and workplace misconduct, producing findings and recommendations grounded in procedural fairness.

Design and deliver training sessions on human rights, labour standards, and respectful workplace practices.

UOF (Université de l’Ontario français) - Position abolished 2025–2026

Member, Politics Task Force

Provide strategic advice, policy recommendations, and governance insight on human rights obligations,

compliance with provincial legislation, and alignment with the Criminal Code. Supported institutional risk

mitigation and policy modernization.

UOF (Université de l’Ontario français) – Position abolished 2025-2026

Human Rights and Conflict Resolution Advisor/Mediator/ Administrative Investigator

Reporting to Student Life department, the advisor provides this new department creation with comprehensive, integrated, and equitable support to UOF community members facing distress or crisis. The role involves facilitating access to resources, coordinating interventions, and fostering a safe and inclusive environment. It directly contributes to student well-being and aligns with provincial directives on mental health, anti-racism, anti-hate, student conduct, and prevention of sexual and gender-based violence.

Key Responsibilities:

• Take part in the creation of Policies and Directives

• Design and implement mediation and conciliation protocols, agreements, and processes to facilitate early

resolution of workplace conflicts and promote respectful workplace practices.

• Case Management & Individual Support

• Crisis Intervention & Risk Management

• Prevention & Education

• Documentation & Reporting

• Administrative Investigations

• Mediation and Conciliation

• Compulsory course and seminar creations

• Advise and support psychologists on workplace accommodation requests, ensuring alignment with

Human Rights legislation, procedural fairness, and organizational policies.

Director of Human resources (Contractual) 2022 - 2024

Restaurant, and Real Estate Division Shawinigan

Supported the company's closure process (and reopening) due to staffing shortages by redefining the recruitment strategy, and then by implementing international recruitment strategies, to then mitigate risks by hiring part-timers.

Welcome and integrate staff, provide training, supervision, and dismissals as need be.

Advised and coached the employer in terms of laws, conflict management and recruitment.

Redesigned roles for stakeholders involved in property management, and tenant disputes

Established and maintained professional relationships with various stakeholders.

Human resources and administrative officer (Contractual) 2023

Alinov, Continuing education and Training at Three Rivers College

Coordinated HR and OHS along with administrative tasks to support ongoing training programs and educational initiatives, catered to a multicultural, diverse, and newcomer audience.

Prepared students for interviews & debriefed & analyzed pot-interviews for students’ professional growth

Developed & maintained HR policies and procedures to ensure compliance and operational efficiency.

Provided support for employee inquiries and resolved HR-related issues in a timely manner.

Developed, organized & facilitated training sessions and professional development workshops bellow:

Quebec Labor Standards (LNT)

Design of onboarding material

Manage Interest List

Harassment (LNT)

Manage the reception and integration of new participants/Employees

Carried out selection interviews

OHS (CSST)

Design of available job descriptions

Conduct post-interviews (debriefing) along with feedback

Human Rights (DLP)

Design Interview Canvas

Update the follow-up reports on various human resources activities

Conflict management (ADR)

Analyze resumes

Process the work attendance register

Human Rights Commission (Contractual) 2018

Member, Board of Directors

Advised senior leadership on compliance with human rights legislation, reviewed investigative outcomes, and contributed to strategic decisions regarding systemic discrimination, legislative reforms, and public education mandates.

Human Rights Commission

Mediator/Conciliator/Investigator (Contractual) 2018

Performed preliminary assessments of complaints to determine whether they should be dismissed or warrant extensive research and analysis.

Informed and explained stakeholders' rights and obligations, interpreting and applying various laws, collective agreements, rules, and regulations. This included human rights, health and safety laws, and other applicable regulations, using interviews, documentation, and timelines to assess admissibility.

Conducted mediations for individuals and multi-parties, conciliations, and investigations. Developed and implemented strategies for mediation and conciliation related to complaints, coordinating these activities with intake and investigative functions.

Created and submitted detailed reports and documents for human rights investigations and mediations, including consent to mediate agreements, outcome documents, summaries of dismissal, memorandums of understanding, and final agreements.

Provided strategic advice & analysis to management, the Commission’s board, prepared & delivered reports, presentations and information sessions to various audiences in both official languages.

Union Vice-President – CUPE (Elected 2010–2011)

Represented 500 members across Quebec in grievances, discipline, and OHS matters.

Provided training on labour law, arbitration decisions, and member rights.

Québec Labour Standards Commission

Labour Standards Investigator – (2007–2012)

Investigated & resolved employee–employer disputes involving monetary claims & statutory compliance.

Delivered legislative briefings and represented the Commission at public events.

Bylaw Officer – City of Montreal Police Service (Winters 2006–2016)

Enforced municipal by-laws, resolved disputes, and maintained public order.

Issues parking tickets and towed vehicles.

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