Project manager

NGOZI JOY ILOGBELU

Sunderland SR* *EB *****************@*****.*** +44-777*-****** LinkedIn Portfolio Versatile professional with proven expertise in Agile project management, customer engagement, academic instruction, and sales operations. Skilled in implementing Agile methodologies using Jira, Trello, Microsoft Project, Gantt charts, and Confluence to drive project efficiency, cross-functional collaboration, and timely delivery. Experienced in managing high-volume customer interactions, analyzing feedback, and supporting data-driven decision-making to enhance service quality. Adept at leveraging digital tools such as Google Sheets for performance tracking, reporting, and process improvement. Recognized for combining operational discipline with people-focused approaches to achieve measurable results across diverse professional environments. TECHNICAL SKILLS

Agile Tools: Jira, Trello, Gantt chart

Collaboration Platforms: Microsoft Teams

Project Management Tools: Microsoft Project

Documentation Tools: Confluence

Cloud & Collaboration Tools: Microsoft Windows Server, Google Suite, Microsoft Office Suite, Slack, Zoom, Team Viewer CORE COMPETENCIES

Agile & Scrum Frameworks

Sprint Planning & Execution

Resource Allocation

Stakeholder Communication

Project Lifecycle Management

Risk Assessment & Mitigation

Change Management

Milestone Tracking

KPI Analysis & Reporting

Continuous Improvement

Budgeting & Cost Control

Timeline & Milestone Tracking

Requirements Gathering

Cross-Functional Teams

Problem-Solving

PROFESSIONAL EXPERIENCE

Agile Project Manager

Amdari Inc. - UK January 2026 - Present

Facilitated Agile adoption using Jira and Trello, coaching four product owners on backlog management, sprint execution, and cross- functional collaboration, improving team efficiency by 25% and accelerating project delivery timelines.

Managed project timelines and progress tracking using Microsoft Project and Gantt Chart, ensuring real-time updates for 12+ stakeholders across 20+ projects, improving transparency and accountability.

Led backlog refinement sessions in Jira, ensuring 100% of user stories were well-defined, prioritized, and sprint-ready, reducing development cycle time by 20% and enhancing sprint effectiveness.

Standardized Agile documentation in Confluence, improving knowledge-sharing and reducing onboarding time for new team members by 40%, enhancing team productivity and project continuity.

Automated sprint reports and tracking in Asana, increasing visibility into team velocity and improving sprint planning accuracy by 30%, leading to better resource allocation.

Optimized cross-team collaboration by leveraging Trello, aligning development, product, and business objectives, ensuring seamless execution of sprint goals and increasing interdepartmental efficiency by 20%.

Facilitated sprint ceremonies (stand-ups, planning, and retrospectives) using Microsoft Teams and Confluence, fostering continuous improvement and transparency, reducing blockers, and enhancing team engagement. Senior Care Assistant

Oxus Recruitment Agency, Killingworth August 2022 – Present

Delivered personalized, person-centered care, assisting patients with daily living activities such as personal hygiene, mobility, dressing, feeding, and medication support.

Monitored and recorded vital signs, promptly reporting changes to nursing staff and supporting medical procedures to ensure patient safety and wellbeing.

Developed, implemented, and regularly reviewed patient-specific care plans, tailoring interventions to individual needs, preferences, and health conditions.

Acted as a key liaison among patients, families, and multidisciplinary healthcare teams, ensuring clear communication, coordinated care, and continuity of service.

Mentored and trained junior healthcare assistants, promoting adherence to care standards, best practices, and compliance with health and safety regulations.

Maintained accurate, up-to-date patient records, contributing to audits, compliance checks, and quality assurance initiatives. Page 2

International Nurse (Band 3)

Sunderland Royal Hospital NHS February 2023 – July 2025

Collaborated effectively within multidisciplinary clinical teams, delivering high-quality patient care across diverse healthcare settings.

Conducted ECG checks, bladder scans, wound assessments, NG feeding, and incident reporting, ensuring accuracy and adherence to clinical protocols.

Managed complex patient cases, including dementia care, end-of-life care, and patients with multiple comorbidities, providing compassionate and individualized support.

Monitored patient conditions closely, documenting observations and escalating concerns to senior staff to ensure timely interventions and optimal outcomes.

Assisted in developing and implementing patient-centered care plans, tailored to specific clinical needs and preferences. Senior Support Worker & Health Adviser (CEO & Project Manager) Blessangels Medicals, Abuja, FCT, Nigeria December 2012 – Present

Founded and operationalized a medical dispensary, managing all aspects of administration, operations, and service delivery from inception to full functionality.

Designed and led health awareness and community outreach programs, including free blood pressure and blood sugar screenings, counseling sessions, and preventive health education.

Expanded customer base by 40%, driving revenue growth through strategic service offerings, quality care, and community engagement initiatives.

Recruited, trained, and supervised healthcare and administrative staff, fostering a culture of accountability, efficiency, and high-quality service delivery.

Developed and implemented operational procedures, workflows, and patient care protocols to ensure smooth dispensary operations and compliance with healthcare standards.

Provided expert guidance and education on disease prevention, medication management, and healthy lifestyle practices, improving patient outcomes and satisfaction.

Registered Nurse

NNPC Multinational Hospital, Utako, Abuja, FCT, Nigeria September 2008 – May 2022

Administered medications safely and accurately while ensuring strict adherence to infection control protocols and clinical guidelines.

Delivered comprehensive bedside care, assisting patients with daily living activities, monitoring vital signs, and responding promptly to changing conditions.

Coordinated clinical activities across multidisciplinary teams, supporting doctors, nurses, and allied healthcare professionals to ensure seamless patient care.

Managed emergency cases in A&E, providing timely interventions and life-saving care in high-pressure environments.

Maintained accurate and detailed medication records, patient charts, and clinical documentation to support audits, regulatory compliance, and quality assurance.

EDUCATION

MBA in Professional Practice University of Sunderland, UK Jun 2022 – Oct 2024 BSc in Health and Education Imo State University, Owerri, Nigeria Sep 2008 – Sep 2012 Nursing Diploma Abia State University Teaching Hospital, Aba, Nigeria Sep 1998 – Sep 2001 CERTIFICATION

Agile Project Management - 10Alytics

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