Security Desk Analyst Resume Title
Resume:
DEVONE SANSBURY
SERVICE DESK ANALYST
• CONTACT •
******.********@*****.***
• SKILLS •
Tenable
Nessus
Rapid7 InsightVM
Nikto
OWASP ZAP
Vulnerability Scanning
Risk Assessment
CVE Analysis
Patch Management
Security Baselines
Configuration Auditing
Cuckoo Sandbox
VxStream
Cisco Threat Grid
Dynamic Malware Analysis
Threat Intelligence
IOC Identification
CrowdStrike Falcon
Carbon Black
McAfee HBSS
SentinelOne
Bit9 Parity
Endpoint Detection & Response
(EDR)
Host Intrusion Prevention (HIPS)
Splunk (Cloud & Enterprise)
Security Onion
Syslog
Log Correlation
Event Monitoring
SIEM
Blue Coat ProxySG
Websense
Wireshark
Packet Capture (PCAP)
TCP/IP Analysis
Network Traffic Monitoring
Intrusion Detection
Protocol Analysis
Burp Suite
OWASP Top 10
SUMMARY
Detail-oriented IT professional with a strong foundation in technical support and customer care. Possesses over 5 years of experience providing Tier 1 and Tier 2 IT support, managing user accounts, and troubleshooting technical issues. Proven ability to deliver excellent support, recognized with the HDI Desktop Support Analyst of the Year award. Eager to leverage skills in incident management and technical problem-solving to enhance IT operations and user satisfaction. WORK EXPERIENCE
, Allied Universal, Washington
09/2025 – Present
Security Officer
Safeguard people and property by delivering high-quality security services. Conduct foot patrols to deter criminal activity and enforce client regulations. Respond to emergencies, including medical incidents, fire alarms, and intrusion alerts. Monitor live and recorded CCTV footage to detect irregular or unauthorized activity. Provide executive protection for high-profile clients and VIPs. Offer administrative and customer support at the museum reception.
, Allied Universal, Washington
02/2024 – 09/2025
Ensured property and personnel safety through diligent patrolling of assigned areas. Responded effectively to alarms and emergencies, documenting all incidents verbally and in writing.
Maintained vigilance for suspicious activities and enforced strict adherence to client policies. Security Officer
, Allied Universal, Washington
01/2023 – 02/2024
Patrolled premises, responded to emergent situations, and meticulously documented all incidents.
Managed and delivered residential packages from carriers such as UPS and Amazon. Observed and reported potential security threats, thereby ensuring resident safety. Security Officer
, Electrosoft Services, Inc., Reston
10/2018 – 03/2025
Executed comprehensive vulnerability assessments and conducted malware detonation using Threat Grid, Cuckoo Sandbox, and VxStream.
Performed enterprise-wide vulnerability scans utilizing ACAS/Nessus, Rapid7, Nikto, and ZAP. Analyzed malicious email content and provided recommendations for Data Loss Prevention
(DLP) adjustments.
Leveraged Splunk and other SIEM tools for proactive monitoring of Cisco ASA, DNS, and Proxy logs.
Managed incident response procedures, enforced encryption policies, and conducted Endpoint Detection and Response (EDR) operations with CrowdStrike and Carbon Black. Security Analyst
, CACI International, Washington
01/2016 – 09/2018
Conducted network and cloud vulnerability scans, delivering actionable remediation recommendations.
Monitored for security threats using McAfee EPO, Splunk, and CrowdStrike. Investigated phishing incidents and performed detailed email forensics. Authored risk memos and contributed to threat intelligence reviews. Network Analyst II
Web Application Security Testing
Vulnerability Validation
Microsoft O365 DLP
Data Classification
Data Protection Policies
Insider Threat Detection
Ubuntu Linux
Linux CLI
OSINT
Security Investigation Techniques
Log Review
Access Control & Identity
Verification
Badge Verification
Visitor Management
ID Authentication
PACS
Surveillance & Monitoring
CCTV
Video Surveillance
Camera Monitoring
Alarm Monitoring
Security Console Operations
Incident Response & Risk
Mitigation
Incident Reporting
Emergency Procedures
Threat Assessment
Situational Awareness
Loss Prevention
Facility & Asset Protection
Perimeter Security
Patrol Operations
Key Control
Asset Protection
Physical Security Assessments
Customer Service & Front Desk
Security Operations
Reception Security
Visitor Screening
Conflict De-escalation
Professional Communication
Executive Protection Support
High-Profile Individual Security
Protective Presence
Security Escorting
Compliance & Security Procedures
SOPs
Post Orders
Regulatory Compliance Awareness
Security Documentation
Customer Service & Call Center
Communication
Incident Documentation & Report
Preparation
Data Entry & Case Tracking
(ServiceNow, Remedy)
Shift Work & 24/7 Operations
Support
MS Office, Outlook, Command
Center Systems
, Super Systems, Inc., Washington
08/2015 – 08/2016
Performed Data Loss Prevention (DLP) analysis, spearheaded phishing investigations, and identified Indicators of Compromise (IOCs) for incident escalation. Tuned security appliances and refined email policies to effectively block malicious indicators. Utilized Splunk for thorough log review and efficient threat escalation. Security Analyst
, The MIL Corporation, Bowie
03/2012 – 07/2015
Provided technical support to over 1,000 users within secure desktop environments and facilitated Windows operating system upgrades.
Managed Active Directory (AD) accounts, file permissions, PC hardware refreshes, and security patch deployments.
Recognized with the HDI Desktop Support Analyst of the Year award for exceptional support performance.
Desktop Support Analyst
, The MIL Corporation, Bowie
05/2010 – 03/2012
Delivered Tier 1 and Tier 2 IT support utilizing Remedy and SolarWinds ticketing systems. Tracked the resolution of technical incidents and ensured adherence to Service Level Agreements (SLAs).
Customer Support Center Analyst
C ERTIFICATES
CompTIA Security+
ITIL Foundation V3
HDI Certified Support Center Analyst (SCA)
CCZT (Certificate of Competence in Zero Trust v1)
CPR Certified
Google AI Essentials
Technical Customer Service
Ticket Management
Technical Support Communication
Adaptability
Contact this candidate