Help Desk & IT Security Support Specialist

Abdul Waris Fazli

Woodbridge, VA 703-***-**** ********@*****.***

HELP DESK ANALYST IT SUPPORT SPECIALIST IT TECHNICIAN JUNIOR SOC ANALYST PROFESSIONAL SUMMARY

Cybersecurity student and security professional with experience supporting secure operations, access control, incident documentation, and technical troubleshooting in high-security and customer-facing environments. Currently assigned to a Google Data Center site through Allied Universal, supporting identity verification, biometric access processes, and compliance-driven procedures for critical infrastructure. Previous experience includes customer technical support, mobile device troubleshooting, account issue resolution, and training in high-volume retail settings. Working knowledge of Windows, Linux, TCP/IP, DNS, VPN, Active Directory, IAM, and security operations. Seeking an entry-level Help Desk, IT Support, IT Technician, Service Desk, or Junior SOC role. CORE SKILLS

Technical Support • Help Desk Support • IT Troubleshooting • Windows • Linux • Active Directory • Identity and Access Management (IAM) • Access Control Systems • Biometric Systems • TCP/IP • DNS • VPN • Incident Reporting • Documentation • Customer Support • Hardware Setup • Mobile Device Troubleshooting • Account Support • Security Operations • Physical Security • SLA Adherence • Training and Onboarding • Problem Solving • Communication

PROFESSIONAL EXPERIENCE

Allied Universal

Security Professional - Google Data Center Site

Woodbridge, VA 2026 - Present

• Support daily security operations at a Google Data Center site by enforcing access control procedures, identity verification standards, and site security policies.

• Operate biometric access systems, verify credentials, manage badge access, and control entry into restricted areas.

• Monitor alarms, environmental alerts, and site security systems and escalate incidents according to established procedures.

• Document incidents, daily activity, and security events with accuracy and attention to compliance requirements.

• Coordinate with site personnel and technicians during secure movement of hardware, equipment, and authorized visitors.

Noecee Global

Corporate Trainer / Sales Associate - AT&T inside Costco Virginia Dates available upon request

• Assisted customers with mobile device issues, account concerns, billing problems, service changes, and technical troubleshooting.

• Diagnosed and resolved customer issues involving smartphones, connectivity, account access, and wireless service support.

• Worked with internal support teams and call centers to resolve customer escalations and service-related problems.

• Promoted to Corporate Trainer and trained new associates on service standards, product knowledge, customer interaction, and daily procedures.

EDUCATION

Northern Virginia Community College (NOVA)

Associate of Science in Cybersecurity Expected Summer 2026 Relevant Coursework: Network Security, IT Infrastructure, Ethical Hacking, Computer Forensics TECHNICAL PROJECTS

Network Monitoring Lab Project

• Configured a virtual lab environment to monitor network traffic and identify unauthorized access attempts. Security Auditing Project

• Performed mock workstation security assessments to identify vulnerabilities, security gaps, and corrective actions. CERTIFICATIONS

CompTIA Security+ - Expected Summer 2026

CompTIA A+ - In Progress

Contact this candidate