Customer Service & Data Entry Specialist

Summer Shanel Williams

**** ****** ****** ********, ***** 75071 214-***-**** *************@*****.***

Claims Customer Service Data Entry

Ambitious self starter with motivation to complete assignments efficiently and with accuracy. Superior customer service skills and illustrate proficiency in MS word, Excel and Power Point. Trained to communicate effectively to seek customer’s needs and provide solutions. Can manage or be managed in high energy environments with multiple duties required. Possess excellent organizational skills and goal oriented.

Education

McKinney Boyd High School, McKinney Texas: Class of 2011

Collin Community College, McKinney Texas: 2012-2014

Professional Experience

Willis Towers Watson Richardson, TX

Benefit Specialist Service Rep (Contract) Mar 2022-Aug 2024

Provided effective customer service for all customers requesting information regarding annual benefit enrolling. Retained knowledge of company products and services to be a resource for resolutions and reviewing benefit accounts. Daily interaction with clients and customers to provide information in response to questions, concerns and complaints by phone and internet.

Customer service

Data entry

Client need analysis

Healthcare Revenue Consultants McKinney, TX

Data Entry-Record Retrieval Oct2016-Feb 2022

Prepares source data for computer entry by compiling and sorting information and establishing entry priorities. Duties included but not limited to:

Process customer and account source documents by reviewing data for deficiencies and resolving discrepancies by using standard procedures.

Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.

Contacting medical facilities and researching facilities correct contact information.

Making sure deadlines were set and also met.

Speaking to medical departments to obtain medical records and making sure information obtained were correct.

Dimont Dallas, TX

Claims Associate June 2011-Sep 2016

Managed and distributed all incoming mails and performed research on all claim numbers and utilized all automated computer systems. Duties included but not limited to:

Evaluated all claim and policy information and assisted in investigation of all details for insured clients’ various lines of business and ensured applicable coverage of individuals.

Assisted in Investigations and prepared reports for all denials of claims and settlements and provided updates on all files and reserved changes to all claims.

Evaluated the progress for all claims and coordinated with the team leader for all issues and effective resolutions. Developed new effective methods to handle incoming claims.

*References upon request

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