Customer Service & Admin Professional with 30+ Years Experience

TAMMY MERCHANT 319-***-**** *************@*******.*** Keystone, IA 52249

PROFESSIONAL SUMMARY

Detail-oriented Administrative Professional with 30+ years of customer service experience supporting daily office operations, coordinating schedules, managing communications, and maintaining accurate records.

Known for strong commitment to providing efficient service, building positive customer relationships, and supporting business development.

Currently focused on securing a job in customer service and account management. EDUCATION

High School Diploma

Shellsburg Community High School, Shellsburg IA 1985 EXPERIENCE

Buisness Delevlopment May 2012-May 2018, August 2020-Present SOS Sales Help (Previously known as AdTrack/ Smartlead Corp.), Cedar Rapids, IA

• Generated leads by responding to customer inquires and identified potential sale opportunities

• Assisted inbound callers by directing them to appropriate local dealers and providing next steps

• Scheduled customer appointments with sales representatives to discuss purchasing options and product details

• Maintained accurate customer records by documenting call interactions, creating follow-up requests, and updating customer information in the system Lead Sales Assoicate (Part-Time) November 2023-January 2025 Dollar General, Keystone, IA

• Delivered excellent customer service by greeting customers, assisting with product selection, and processing purchases at checkout

• Served as a key holder, providing leadership during shifts by assigning tasks, supporting team members, and ensuring smooth daily operations

• Managed cash handling procedures, including counting and verifying petty cash, reconciling cash drawers, and preparing nightly deposits

• Helped resolve customer concerns and ensured a positive shopping experience Mailroom Coordinator May 2018-August 2020

Jones Lang Lassalle/ BMO, Cedar Rapids, IA

• Provided administrative and customer support by sorting incoming mail, scanning documents, and distributing information to appropriate departments

• Prepared and mailed important documents to customers in support of business operations and service requests

• Coordinated inbound and outbound shipments using UPS and FedEx, ensuring accurate packaging, tracking, and delivery

TAMMY MERCHANT

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CERTIFICATIONS

Administrative Professional Certificate Program (CAP) February 2018 Kirkwood Community College, Cedar Rapids, IA

• Completed and passed the CAP exam offered by the International Association of Administrative Professionals (IAAP)

• Strengthened skills in writing business documents, managing storage and distribution, professionalism in the workplace, and identifying key components of legal issues and human resource policy and management

SKILLS

• Microsoft Word, Excel, Outlook, & Quick Books

• Programs such as Hubspot, Zoho, Intermediaunite, Slack, Mobyx, Syntelate, & 3CX

• Typing and computer navigation

• Basic troubleshooting

• Inbound/ outbound customer calls

• Building long-term client relationships

• Clear verbal and written communication

• Managing a fast-pace work environment

OTHER RELEVANT EXPERIENCE

Telephone Sales Representative August 2009-June 2010 IKAN Marketing, Van Horne, IA

• Conducted outbound business calls to verify and update contact information for corporate magazine subscription renewals

Receptionist/ Office Assistant February 2007-August 2009 Hunters Specialties, Cedar Rapids, IA

• Served as first point of contact for clients while managing front desk operations, multi- line phone switchboard, mail distribution, and administrative tracking processes Receptionist/ Data Administrator October 2000-October 2006 Iowa Title Co, Cedar Rapids, IA

• Maintained legal database by reviewing court records, correcting errors, and entering confidential data to generate updated abstracts

PROFESSIONAL REFRENCES

Lea Longfellow

Current collegue at SOS Sales Help

• Contact information available upon request

Tina Carlton

Former collegue at SOS Sales Help

• Contact information available upon request

Contact this candidate