Data Entry & Virtual Assistant Specialist

REHEMA ATIENO ODONGO

Global Remote Worker

*************@*****.***

JOB TITLE

Data Entry Specialist Virtual Assistant Video Annotator Customer Service Rep

SUMMARY

I am a highly skilled, detail-oriented, and technology-driven professional with hands-on experience in data management, annotation and labeling, virtual assistance, and customer support services. I specialize in handling a high volume of tasks in remote settings, achieving set performance targets, and delivering quality results. I have extensive knowledge and proficiency in performing a variety of clerical duties such as research, scheduling, and email/chat-based customer service support.

KEY SKILLS (OPTIMIZED FOR ATS SOFTWARE)

• Data Entry and Management

• Virtual Assistance & Admin Duties

• Video Annotation and Data Labeling

• Customer Services and Client Support

• Email and Chat Support

• High-speed Typing and Precision

• Attention to Detail

• Internet Research and Data Collection

• Time Management and Organization

• Multitasking and Performance Tracking

• Problem-Solving and Conflicts Resolution

• Remote Work Platforms and Digital Tools

TECHNICAL KNOWLEDGE AND SKILLS

• Microsoft Office Suite (Word, Excel, Powerpoint)

• Google Workspace (Docs, Sheets, Drive)

• Data Entry Systems & CRM Platforms

• Video Annotation & Labeling Software

• Email/Chat Customer Support Platforms

• Online Research and Internet Tools

• Basics of Reporting and Data Analysis

• Computer Knowledge (Microsoft Windows + Cloud)

WORK EXPERIENCE

Video Annotator (Remote)

Impact Outsourcing

• Annotated and labeled video data with high precision

• Ensured data quality by maintaining consistent standards

• Worked independently with attention to detail and accuracy

• Performed consistently within set daily and weekly production targets

• Erected high data standards for AI/Machine learning use

Data Entry Specialist/Clerk (Freelancing and Academic Research)

• Entered and managed large amounts of data with great accuracy

• Verified and improved data quality and integrity

• Performed internet research and compiled data

• Protected data privacy and confidentiality in all operations

• Optimized data flow and enhanced efficiency

Virtual Assistant (Remote – Freelancing)

• Managed emails, schedules, and administrative activities for clients

• Conducted research and prepared reports/documents

• Kept files organized in databases and cloud platforms

• Offered chat/email-based customer support to customers

• Coordinated clients’ projects to meet deadlines

Customer Service Rep/Support Specialist

• Handled customer queries through chat/email/phoning

• Conducted multiple interactions efficiently and professionally

• Settled conflicts effectively by meeting customer expectations

• Built excellent relationships by fostering effective communications

• Maintained detailed records of all interactions

Peer Support and Academics Tutoring

• Aided learners in comprehending difficult academic concepts

• Simpled complex topics into easily understandable ideas

• Improved communication and social skills

• Promoted teamwork and collaboration among learners

EDUCATION

Amal Secondary School, Kenya

KCSE: B+ (72 Points) 2021 – 2025

Unity Primary School

KCPE: 332 Marks 2010 – 2018

OTHER SKILLS

• Fast Typing Speed and Accuracy

• Superior Written/Verbal Communication

• Good Organization and Time Management

• Consumer Orientation Mindset

• Independent and Remote Working Capability

• Rapid Learner and Quick Adaptability

LANGUAGES

• English: Fluent

HOBBIES

• Tech Tools and Innovations

• Research and Learning

• Personal Growth

REFERENCE

Available Upon Request

Contact this candidate