Multilingual Customer Service & Operations Leader

LAURA HABHAB

313-***-**** ***********@*******.*** Dearborn Heights, MI

CAREER SUMMARY

Dedicated and experienced professional with more than 10 years of customer service, management, and administrative expertise. Seeking a position where I can leverage my skills in communication, leadership, and operational management to contribute to an organization’s success and growth. EDUCATION AND CERTIFICATION

Associate’s degree Henry Ford Comm College 2010-2014 EXPERTISE

• Bilingual fluency: English & Arabic

• Advanced communication & relationship building skills

• Extensive customer service experience

• Proficient in Microsoft Office Suite, Internet Applications and Educational software

• Strong work ethic, problem solving and time management abilities

• Experience in managing, scheduling payroll and financial operations WORK EXPERIENCE

Manager Dino Expedition 2012-Present

• Oversee day-to-day business operations, including managing accounting, scheduling and payroll processes

• Supervise business accounts to maintain financial accuracy and compliance

• Plan and execute events and exhibitions, assisting with children’s activities to ensure a positive experience. Instructional Support Star International Academy 2015-2019

• Provided educational support to elementary students needing additional academic assistance

• Designed tailored action plans to address individual student educational needs and improvement goals.

• Evaluated student performance by reviewing assignments and providing constructive feedback Administrative Assistant Life-Line Home Health 2007- 2010

• Maintained accurate medical records for patients in compliance with regulations

• Processed insurance claims, verified patient coverage and resolved billing inquiries

• Prepared and distributed internal memoranda, invoices and correspondence

• Organized and managed patient charts, efficiently handling documentation processes Receptionist/ Assistant Metrowide 2006- 2007

• Delivered exceptional customer service by building rapport and maintaining productive client relationships.

• Provided administrative support, including data entry, arranging meetings, and organizing documentation

• Directed incoming calls and appointments, ensuring smooth office daily operations

• Implemented and conducted staff training for operational efficiency inquiries.

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