Remote Data Entry Assistant with Operations Experience
Resume:
CONTACT
EDUCATION
Bachelor of Commerce (B.Com)
Incomplete
(Completed until final year)
Started working from 10th
Grade, gaining early professional
experience
LANGUAGES
PROFESSIONAL SUMMARY
MUHAMMAD
ALI HAIDER
S a l e s M a n a g e r
Results-driven professional with 7 years of experience in the call center industry (progressing from Customer Service Representative to Floor Manager) and currently working as an Accountant & Salon Manager. Skilled in leadership, client handling, operations management, and digital marketing. Proven ability to manage teams, improve customer satisfaction, and grow business through effective strategies.
Accountant & Salon Manager (Current Position)
Adeeba’s Salon – Islamabad
Duration: 2023 – Present
Managing daily accounts, cash flow, and financial records Handling client bookings, walk-ins, and customer satisfaction Supervising staff, scheduling, and overall operations Managing social media platforms (Facebook & Instagram) Designing promotional content using Canva
Running and optimizing Meta Ads campaigns to attract new clients Ensuring smooth daily salon operations
Key Achievements:
Increased customer engagement through social media Improved client retention and service quality
Successfully handled both management and accounting responsibilities Floor Manager (Final Role)
Team Lead (Promoted Role)
Customer Service Representative (Starting Role)
Amegos BPO (Call Center – U.S. Insurance Campaign) Duration: 2016 – 2023
Career Progression:
Customer Service Representative (CSR)
Handled inbound and outbound calls with U.S. customers Provided insurance-related support and solutions
Achieved sales and performance targets
Maintained professional communication and customer satisfaction Team Lead (Promoted after 1 Year)
Managed a team of agents and monitored performance Trained new employees and improved team productivity Ensured daily targets and quality standards were met Floor Manager (Promoted after 2 Years – Final Position) Managed multiple teams and overall floor operations Supervised team leads and agents
Handled escalations and critical customer issues
Monitored KPIs, targets, and performance reports
Conducted training sessions and staff evaluations
****************@*****.***
8th/B, Siham, Rawalpindi, Pakistan
English, Urdu, Punjabi
WORK EXPERIENCE
CORE SKILLS
Management & Leadership
Team Management &
Supervision
Staff Training & Development
Operations Management
Technical Skills
Microsoft Excel (Reporting &
Data Management)
Canva (Design & Marketing
Content)
Meta Ads Manager (Campaigns
& Lead Generation)
Customer & Business Skills
Customer Service & Client
Handling
Social Media Management
Sales & Marketing
Communication & Problem
Solving
Contact this candidate