Medical Virtual Assistant with Referral Experience

Hello Rache Healthcare Virtual

Assistant Certification

C E R T I C A T I O N S

P R O F I L E

S K I L L S

E D U C A T I O N

W O R K E X P E R I E N C E

Resourceful

Tech-savvy

File Organization

Time Management

Bachelor’s Degree:

Cebu Doctors’ University

2015-2021

Arts and Sciences Major in Biology

Senior Medical VA Supervisor

360 Urology

Achievements:

Directly recognized by the clinic owner as a highly trusted and indispensable team member, consistently relied upon for continuity, patient experience, and operational stability.

Work Experience Details:

Served as the primary point of contact for the clinic Acted as the main escalation point for patient concerns and supervisor requests. Ensure adherence to clinic protocols and patient experience standards. Managed the end-to-end medical records process, including the secure requesting and receiving of patient health information.

Collaborate directly with the medical provider to resolve concerns. Maintained 99% accuracy in EMR data entry.

Input and update patient demographics, insurance information, and visit notes in eClinicalWorks with high accuracy.

Take initiative to identify workflow gaps and recommend improvements. Relay refill requests and clinical updates to the provider promptly. April 2025 - Present

Detail-oriented and highly organized professional with a strong background in healthcare and administrative support, seeking a Virtual Assistant role supporting internal teams. Experienced in maintaining accurate records, managing documentation, and following structured processes with precision. Reliable, proactive, and effective both independently and within team environments, with strong written communication skills and a commitment to data accuracy and operational excellence.

F R A N C I S V A L E S P I N A

C E R T I F I E D H E A L T H C A R E V I R T U A L A S S I S T A N T ICU Medical Analyst

Wipro

Achievements:

Chosen as a mentor of the newly hired employees because of product knowledge

Work Experience Details:

Analyze medical devices and disposables complaints via Agile PLM. Communicate with doctors, nurses, coordinators, etc for detailed incidents. Escalate issues with adverse events.

Updating follow-up emails to the customer for additional information. Creating an order number for sending a device overseas. Documenting through Oracle Database to ensure accurate data. Able to conduct quality checks on someone else’s work. September 2022 - September 2024

Attention to Detail

Data Entry

Slack

Google Workspace

Microsoft Suite

HIPAA Certification

HIPPA Awareness for Healthcare

Providers

Notion

eClinicalWorks

Salesforce

T O O L S

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