Entry-Level Remote IT Specialist with Cybersecurity Background
Resume:
Randall J. Taylor
*******.********@*****.***
Linkedin: www.linkedin.com/in/randy-taylor-007
SUMMARY:
Highly experienced and results-driven Information Technology Specialist with 9+ years of progressive experience in system administration, network troubleshooting, and advanced user support across military, healthcare, and manufacturing sectors. Proven success in managing complex IT infrastructures, enhancing cybersecurity, and achieving high-volume ticket resolution. Expertise includes compliance with HIPAA regulations, enterprise-level system management (Microsoft O365, Azure, Intune), and training/mentoring technical teams. U.S. Military veteran with a strong foundation in disciplined operations, planning, and rapid learning.
PROFESSIONAL EXPERIENCE:
Ryobi Die Casting Shelbyville, IN Nov 2023 – Nov 2025
IT Helpdesk Technician
Resolved 3,200+ customer trouble tickets within a two-year period, demonstrating exceptional efficiency and problem-solving skills in a high-volume manufacturing environment.
Spearheaded the upgrade of 400+ devices from Windows 10 to Windows 11, ensuring minimal disruption and adherence to enterprise standards.
Managed all aspects of Microsoft O365 licenses, Intune, and Azure systems administration for the organization.
Enhanced organizational security posture by conducting quarterly Sophos Phishing Campaigns and actively monitoring/completing security alerts and email blocks.
Managed all hardware purchasing through Epicor CMS and maintained the organization’s Avaya phone system.
Conducted quarterly audits of Active Directory accounts to maintain security and compliance.
Monitored and assisted with Cisco Meraki web based software.
Healthnet Indianapolis, IN Oct 2021 – Oct 2023
IS Tier 2 Analyst
Provided advanced Tier 2 support, successfully troubleshooting and resolving complex issues escalated from Tier 1 technicians while ensuring HIPAA compliance.
Executed the security software deployment of CrowdStrike for over 800 user devices and implemented Ironscales Email Security organization wide.
Managed Microsoft O365 Admin for 800+ users and administered Azure/MFA and Cloud App Security.
Utilized PDQ Deploy/Inventory for efficient enterprise-wide software deployment and removal.
Configured and deployed 45+ network printers with successful print server setup.
Managed basic configuration for SharePoint and provided basic server management for 80 organizational servers.
Configured SSO for specialized glucose machines and set up network/device configurations for healthcare mobile units.
Trained and mentored Level 1 technicians, significantly contributing to overall team performance and knowledge base.
Was promoted to IS Tier 2 in April 2022
Managed Active Directory user accounts
Utilized Dameware and Quick Assist for efficient remote desktop support and troubleshooting.
Supported Sophos and Fuze Phone System for user end devices and telephony across the organization.
U.S. Army Fort Campbell, KY & Suwon, South Korea Dec 2018 – Sep 2021
System Administrator / Help Desk Supervisor
System Administrator: Managed and maintained 100+ user laptops and associated software. Maintained Active Directory Client for over 400 personnel. Fabricated and routed 50+ Ethernet network cables to ensure 100% network connectivity.
Help Desk Supervisor: Supervised and mentored 15+ Help Desk Technicians in South Korea, developing and publishing a comprehensive Help Desk Troubleshooting guide. Managed a 250-port switch, ensuring 100% internet connection for 300+ customers.
Team Leadership: Served as Lead Technician for the mobile troubleshooting team, maintaining three separate locations and managing classified/unclassified Virtual Teleconference (VTC) equipment.
U.S. Army Fort Gordon, GA Oct 2016 – Oct 2018
Mobile Network Operator and Maintainer
Controlled and maintained $500,000 worth of mobile network equipment with a 100% connectivity rate over the entire duration of the assignment.
Provided network and IP phone connectivity for over 250 customers across three different locations.
Trained and mentored five junior Mobile Network Operator and Maintainers.
EDUCATION & CERTIFICATIONS:
Southern New Hampshire University
B.S. Science Cyber Security.
A.S. Science Cyber Security.
Certifications & Training:
Google IT Professional Course.
Fiber Optic Cabling Installer Certification.
Security+ Basics Course.
U.S. Army Supervisor Course.
Information Technology Advanced Individual Training Course.
TECHNICAL SKILLS:
Operating Systems: Windows 11/10, Active Directory (AD), Microsoft Azure, Intune.
System Administration: O365 Administration (800+ users), Avaya Phone System, SharePoint, Epicor CMS, Print Servers.
Security & Compliance: Sophos (Phishing, Alerts, Email), CrowdStrike, Ironscales, MFA, Cloud App Security, HIPAA, Data Privacy.
Networking: Network Troubleshooting, Ethernet Cabling Fabrication (Cat 5e/6), Mobile Network Configuration, DNS/DHCP (Basic).
Ticketing & Remote: Dameware, Quick Assist, and Screenconnect.
Deployment: PDQ Deploy/Inventory, Hardware Upgrades, Printer Deployment, SSO Configuration.
Contact this candidate