Multilingual Banking-Ready Customer Service Professional

JASHANPREET KAUR

Address: ***** *** ***, ******, ** Phone: 778-***-****

Email: *******************@*****.*** Status: Valid Work Permit

PROFESSIONAL SUMMARY

Trilingual professional with over 4 years of experience across financial security, automotive sales, and high-volume customer service. Proven familiarity with banking environments through 1.5 years of security service at RBC. Expert at maintaining high levels of confidentiality, managing client relationships in English, Hindi, and Punjabi, and exceeding sales targets. Seeking to transition into a Customer Service Representative or Client Advisor role within the Canadian banking sector.

LANGUAGES

• English: Professional Fluency

• Punjabi: Native/Bilingual Fluency

• Hindi: Professional Fluency

CORE COMPETENCIES

• Banking Operations: Knowledge of branch safety, access control, and risk mitigation.

• Sales & Referrals: Skilled in needs-based selling and identifying financial service opportunities.

• Financial Integrity: Experienced in high-volume payment processing and daily cash reconciliation.

• Confidentiality & Ethics: Expert at handling sensitive data and adhering to PIPA/PIPEDA and AML guidelines.

PROFESSIONAL EXPERIENCE

RBC (Royal Bank of Canada) Security Guard (Part-Time)

Surrey/Vancouver, BC 1.5 Years

• Branch Safety: Monitored branch activity to ensure the safety of staff and clients while maintaining a professional and welcoming presence.

• Risk Management: Enforced access control protocols and monitored for suspicious activity, ensuring 100% compliance with bank security policies.

• Client Interaction: Acted as an informal first point of contact for clients, providing directional assistance in English, Punjabi, and Hindi to improve branch flow.

KIA VANCOUVER Car Salesperson

Vancouver, BC

• Sales Excellence: Consistently met monthly sales quotas by effectively communicating vehicle features and financing options to a diverse customer base.

• Trilingual Consultation: Assisted Punjabi and Hindi-speaking clients with complex contract terms and credit applications, ensuring full transparency.

• Documentation: Managed sensitive financial data and legal sales contracts with 100% accuracy and strict adherence to privacy regulations.

HAIR CASTLE SALON Receptionist

Surrey, BC June 2023 – Jan 2026

• Financial Operations: Handled 30+ daily transactions (cash, debit, credit); maintained a perfect record in daily till balancing and reporting.

• Operational Support: Managed a high-traffic digital booking system, optimizing technician schedules to maximize branch revenue.

EDUCATION

High School Diploma

Sacred souls school, Punjab, India

TECHNICAL SKILLS

• Software: Microsoft Office Suite (Excel, Outlook), POS Systems, CRM Databases.

• Banking Readiness: Familiar with AML (Anti-Money Laundering) and KYC (Know Your Customer) principles.

REFERENCES

Professional references from RBC, Kia, and Hair Castle Salon available upon request.

Contact this candidate