Operations and Customer Service Leader Ready to Grow
Resume:
Carwut Namwe
**** * **** ***** *** ***, Rogers, *2758, AR (US)
**********@*****.***
Professional Summary
Performance-driven Store Manager drives
consistent growth with strategic operations
management. Trains and mentors
management team and recruits top
associates to deliver award-winning service.
Stays on top of demands in fast-paced
environments by effectively using slow
periods. Maintains organized, clean and safe
work areas with diligent attention to important
details.
Willing to take on any task to support team
and help business succeed. Offers strong
customer service skills] and [team work]
abilities. Dependable employee seeking
opportunity to expand skills and contribute to
company success. Considered hardworking,
ethical and detail-oriented.
Reliable candidate ready to take on
challenges using problem-solving and task
prioritization skills to help team
Employment History
Resolutionist Representatives 2, Walmart Homeoffice . Bentonville, AR
Aug. 2018 - Nov. 2020
Database
Problem Solving
Team Leadership
Skills
• Used software tools including: microsoft excel, powerpoint, outlook.
• Provide members with accurate and appropriate information to answer questions, troubleshoot issues, and resolve member complaints.
• Respond to service inquiries regarding existing deposit accounts, ATM and debit cards, consumer loans and
eCommerce applications.
• Contribute written materials and course content for exercises to NADL training and content to PowerPoint presentations as subject matter expert.
• Analyze, troubleshoot, and resolve complex software, hardware, and networking issues for small and large business owners.
• Contact federal (Medicare, TRICARE), state (Medicaid), and private health insurance companies for lien information.
• Focuse on proficiency following Medicaid guidelines.
• Gain higher level of communication and negotiation skills to prevent and reduce delinquency.
• Ensure compliance with applicable legal and regulatory requirements including HIPAA and other state and/or regional requirements.
• Adhere to company policies and procedures including all HIPAA guidelines/regulations and insurance fraud and abuse guidelines.
• Interact with medical, pharmaceutical personnel and patients to research medication coverage and complete prior authorization requests.
• Utilize excellent communication and negotiation skills to resolve credit card delinquency favorable to company and card member.
• Deliver effective financial solutions relate to billing matters for patients in community, rural and critical access hospitals.
• Answer cancellation/supervisor calls for the DirecTV project.
• Provide technical support to DirecTV customers
Clerical Tepm, Manpower Temp. Bentonville, AR
Jun. 2015 - Aug. 2018
• MS Office
• Google Workspace
• Operating systems
• Typing speed
• Customer relationship management (CRM)
software
• Scheduling tools
• File management
• Office equipment operation
• Provides a positive customer experience with fair, friendly, and courteous service.
• Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases.
• Resolves customer issues and answers questions.
• Bags purchases if needed.
• Processes return transactions.
• Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and
operating a cash register.
• Enters price changes by referring to price sheets and special sale bulletins.
• Discounts purchases by redeeming coupons.
• Collects payments by accepting cash, check, or
charge payments from customers and makes change
for cash customers.
• Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.
• Balances cash drawer by counting cash at beginning and end of work shift.
• Provides pricing information by answering questions.
• Maintains checkout operations by following policies and procedures and reporting needed changes.
• Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
• Contributes to team effort by accomplishing related results as needed.
Customer Service Cashier, Walmart Store. Springdale, AR Aug. 2012 - Jun. 2015
efforts, and answering their questions.
• Performing administrative duties, such as
overseeing mailings, organizing travel,
monitoring budget information, and
reporting on financial issues.
• Researched target audiences and created lists of people and businesses to reach out to.
• Formulated an informative audio presentation, and aimed to provide prospective clients with the most valuable information possible.
• Answered questions, comments, concerns relating to our services and products.
• Remained professional and polite at all times.
• Worked to stay up-to-date regarding products and offerings.
• Personalize to address each employer and their needs.
• Show off your professional demeanor as though you were speaking to a customer.
• Use optimization techniques when applying online to pass by the ATS screening software.
Telemarketing, Arkansas Democrat Gazette . Springdale, AR Jan. 2000 - Aug. 2004
Education
Garfield High school, San Diego, California
High School Diploma, Jun. 1994
Marshall Island Community college, Majuro, Marshall Island Business Administration, Minor did not finish
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