*** * *** *, ********, USA, ***** • *******@*******.*** • 801-***-****
STEVEN JOHNSTON
Entrepreneurial senior executive with proven ability to quickly and creatively analyse markets and business processes and lead decisively. * Progressive senior management experience in the transportation, staffing and security service industries. * Total P&L management responsibility for $50 million international transportation company and $100 million security services company, including budgeting, staffing, risk assessment, strategy and planning. * Accomplished in change management, leadership development and quality process improvement in the United States and the United Kingdom. * Extensive international experience. * Recognized success in driving corporate cultural change. * Six years as a U.S. Secret Service Special Agent.
EMPLOYMENT HISTORY
COUNTRY DIRECTOR - HUMANITARIAN SERVICES Aug 2005 – Mar 2007 Church of Jesus Christ of Latter-day Saints Bucharest, Romania MANAGING PARTNER Jan 2000 – Aug 2005
Draper Group Draper, UT
PRESIDENT Jun 1997 – Nov 1999
Borg-Warner Protective Services Orlando, FL
MANAGING DIRECTOR Jun 1981 – May 1997
Federal Express Corporation
SPECIAL AGENT 1975 – 1981
U.S. Secret Service Salt Lake City, UT
EDUCATION
MASTER OF PUBLIC ADMINISTRATION
Brigham Young University Provo, Utah
BACHELOR OF SCIENCE
Brigham Young University Provo, Utah
SKILLS
Security/Loss Prevention, Interpersonal Communication, Strategic Planning, Management/Leadership Training, Running a cost-effective organization/program, Managing profitable P&L’s, Building effective employee teams, Improving customer relations, Writing clear and detailed policy and procedures manuals, Conducting beneficial risk analysis/security audits Led humanitarian relief efforts in Romania, totaling over $500,000 in total donations and services. Acquired, developed and managed $2+ million in commercial properties, achieving 14.5% Cap Rate. Improved customer retention 35% as President of 8700 employees, $100 Million Business Unit President. Improved operating income margins 15%.
Pioneered new “Service Quality Indicators” to quantify service improvement. Successfully led a corporate acquisition of Malaysia’s largest express package company of 750 employees, resulting in a sales increase of 55% and an increase of profits of more than 200% in three years. Recognized as top Managing Director in South East Asia Region. Led large company operations in 4 US locations.
Regional Security Manager for Federal Express across 7 states, reducing losses by 31%. Selected from over 5000 Federal Express managers nationwide to design management-training programs involving career counseling, experiential learning and leadership skills development in the US Leadership Institute.
Selected to create the first leadership institute in Europe for Federal Express, training managers from all over Europe and Asia.
Six years as a U.S. Secret Service Special Agent.
Establishing superior work environments, Opening new facilities seamlessly, Operating multi-site facilities consistently, Implementing beneficial quality control processes, Conducting thorough and accurate investigations, Managing change productively, Re-engineering organizations to maximum productivity and profit ADDITIONAL INFORMATION
PROFESSIONAL CERTIFICATIONS
Certified in the administration of the Meyers-Briggs Personality Instrument (MBTI)