Customer Service & Technical Support Professional
Resume:
Kemya C. Bryant
********@*****.***
Professional Experience:
DELTA AIRLINES
(VACATIONS)
FEBRUARY 2023-CURRENT
ELITE SERVICE ASSOCIATE
REMOTE
Atlanta, GA
Answered calls in an efficient, courteous, and accurate manner, while assessing customer needs, and offering solutions and additional products. Worked on a service focused team, and concerted on listening, and caring for and connecting with the customers.
KROGER CO.
AUGUST 2022-FEBRUARY 2023
Technical Support Specialist Remote
Cincinnati, Ohio
I provided basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries being locked out of the companies software, windows and ios operating systems. Technical troubleshooting, and maintenance Kroger companies printers, fuel station gas pumps, registers, and self-check out lanes. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. USALLIANCE FINANCIAL CREDIT UNION
JANUARY 2022- JULY 2022
Member Services Call Center Remote
I provided exceptional customer service experience by offering products and services to improve members’ financial position.
I provided satisfactory knowledge of Credit Union products, services, policies and procedures, including promotions and special offers, during member and employee interactions. Assist existing and potential members by providing quality service and information in a pleasant, professional, and efficient manner via telephone, electronic communication (email, fax, or web chat). Promptly and accurately perform member transactions and requests, including but not limited to balance inquiries, deposits, withdrawals, funds transfers, loan payments and advances. Upselling products such as IRA’S, CERTIFICATE
ACCOUNTS
(CD’S), and HIGH DIVIDEND SAVINGS ACCOUNTS.
TIME WARNER CABLE
OCTOBER 2012-MARCH 2019
Customer Care/Retail Sales Representative
Cincinnati, Ohio
Responsible for taking customer payments via cash, credit, money order, and personal check Responsible for stopping, starting, or transferring customer’s cable service. Responsible for problem solving, and trouble shooting customers cable service and equipment. Responsible for morning and night batching of daily cash drawers, balancing checks, credit card transactions, and bank deposits.
MACY'S
JULY 2011-OCTOBER 2012
Retail Sales Associate
Cincinnati, Ohio
Performed OUTSTANDING customer service, and selling priority on selling floor. Provided product knowledge, expert styling, current sales and promotions to Macy's customers. Assisted customers with fitting rooms and basic recovery clean up in the fitting rooms and selling floor.
Provided a special shipping delivery service to the customers by locating merchandise that was not available in our store, but available in another Macy's store or Macy's online. Opened up Macy's Rewards Charge Card Accounts to eligible customers. Performed registrar drawer counting when opening or closing, or when making and taking cash deposits.
Responsible for working as a team to meet individual, department, and department sells goals. OMNICARE INC.
MAY 2008- JUNE 2011
Credit and Collections Account Specialist/Quality Assurance Covington, Kentucky
I provided pharmaceutical services for patients that were living in Assisted Living or Skilled nursing home facilities.
Performed collections on patient’s past due pharmaceutical accounts. Processed insurance claims for patients through Medicare and Medicaid. Terminated pharmaceutical services on patient’s accounts that were 120 days or more with no payment or insurance resolution.
Performed daily Quality Assurance Monitoring of customer service representatives calls in the call center.
Monitored calls to for reviews, and assessments to improve quality and customer experience. SOFTWARE
CRM, QUICK BOOKS (RECONCILIATION) A/R,EFT,LOS, FIVE9, SALESFFORCE,RING CENTRAL, KRONOS,
ORACLE, MICROSOFT TEAMS, EXCEL, OUTLOOK, WINDOWS,
IOS,
License
Chemical Dependency Counselor Assistant of Ohio
Professional Attributes
Passionate about providing EXCEPTIONAL customer service. Excellent communication, time management, and organization skills. Ability to work in a fast- paced environment.
I have over 20 years experience in general office, customer service, retail, sales, call center, collections, and finance.
Education
Cincinnati State College
The Division of
Science and Humanities
Addictions Studies
2018-2022
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