Senior Administrative & Operations Leader

NATALIE CAPPS

916-***-**** Cell –****************@*****.***

OVERVIEW

Self-motivated Individual experienced in office administration, time management and efficiency. Career development includes diversity and inclusion, effective communication and collaboration as a team leader and business owner. I have excellent organization skills, attention to detail, facilitate/delegate work as appropriate and the ability to adapt to any work environment.

SKILLS

Senior Administration Insurance Verification Detail Oriented

Executive Project Management Client Retention Excellent Communication

Project Coordinator HIPAA Compliant Process Improvement/Training Sales/Marketing Conflict Resolution Executive Organization Skills

PROFESSIONAL EXPERIENCE

Stretchlab, New Braunfels, TX 8/2024-present Sales Manager/Flexologist

Community outreach marketing new business partnerships while maintaining current clientele.

Professional telephone etiquette and customer service skills.

Assist with front office administrative duties such as answer multi-line phones, payment processing, insurance verification, marketing flyers for pop up events

Managed pop up events

Follow up and maintain client files, scheduling and recurring payments.

Assess client needs, ailments and perform stretching treatments and modalities.

HEALING TOUCH BY NATALIE, BRENTWOOD, CA 07/2009-05/2024 Owner/ Administration/ LMT

Establish first contact, marketing for new business while maintaining current clientele.

Assist with front office duties such as answer multi-line phones, payment processing, insurance verification,

Follow up and maintain client files, scheduling and recurring payments.

Maintain accurate clinical records for clients.

Assess client needs, ailments and perform sport therapy treatments and modalities.

DOWNEY SAVINGS, Rocklin, CA 11/1998 – 10/2010 Senior Sales Regional Manager

Established more than 60 new accounts while providing support for established accounts.

Managed broker base 25 new territories and performed outside sales to new clientele while maintaining current business.

Implemented a document and funding tracking system for all managers.

EDUCATION / CONTINUED EDUCATION

Graston Technique 05/2021 Brentwood, California

Graston Technique Certification

Hot Stone Technique & Fire Cupping 02/2013 Walnut Creek, California

Hot Stone & Fire Cupping Certifications

Holistic Life Institute of Learning 09/2009 - 10/2010 Oakdale, California

Certification Eastern/Western MT

Delta J.C. Kinesiology / Business 09/1996 - 06/1998 Stockton, California

*References available upon request.

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