General Manager with Ops Leadership and Sales Excellence

Ashley Ferry

McKinney +1-972-***-**** ********@*****.*** General Manager

SUMMARY

Accomplished General Manager with extensive experience in customer service, sales, and team leadership. Proven expertise in enhancing operations, boosting team performance, and delivering exceptional customer satisfaction. Proficient in inventory management, P&L oversight, and training initiatives, with consistent success in exceeding operational goals and driving efficiency. Actively pursuing a Bachelor’s in Cybersecurity IT to expand technical expertise and strengthen leadership capabilities. EXPERIENCE

General Manager (GM) Jimmy John's Sandwiches 05/2021 to Present Oversaw daily operations, achieving consistent top audit scores in inventory management and quality control. Enhanced team performance by maintaining high standards of cleanliness, food quality, and customer satisfaction. Directed staffing efforts, including hiring, scheduling, and training, to align with store needs and boost efficiency. Assistant General Manager Jimmy John's Sandwiches 08/2020 to 05/2021 Led daily operations, supervising up to 15 team members to ensure smooth service delivery. Managed inventory orders, reduced waste by 10%, and maintained accurate cash handling procedures. Ensured compliance with company standards while improving customer satisfaction scores by 15%. Delivery/Assistant Manager in Training Jimmy John's Sandwiches 10/2019 to 08/2020 Oversaw inventory, shift operations, and staff, ensuring smooth store management and 95% operational efficiency. Managed and organized catering deliveries, consistently meeting deadlines and customer expectations. Delivered orders promptly with 98% customer satisfaction through accurate and friendly service. Sales Representative Metro by T-Mobile 11/2018 to 08/2019 Consistently exceeded sales quotas by delivering personalized product and service recommendations. Streamlined store operations, ensuring efficient use of POS systems while resolving customer technical issues quickly. Clerk Bookkeeping C & A Associates 01/2018 to 11/2018 Maintained financial records with 99% accuracy for tax projects and audits, including scanning and filing documents efficiently.

Supported 50+ client accounts by resolving inquiries and ensuring timely financial documentation. Collaborated on tax filings and audits while safeguarding sensitive data securely. Secretary Law offices of Carl r day 01/2014 to 12/2017 Streamlined scheduling and coordinated meetings for attorneys, increasing efficiency by 20%. Maintained accurate legal and financial records, ensuring compliance with firm policies. Handled confidential client communications and case documentation with professionalism and discretion. EDUCATION

Bachelor's of Arts Fort Hays State University 2026 to Present Pursuing a Bachelor of Arts degree at Fort Hays State University with a focus on Cybersecurity IT. Gaining expertise in network security, data protection, and risk assessment. Anticipated degree completion: 2029

Secondary Education (High school or equivalent) Duncanville High School 2005 to 2009 Completed secondary education at Duncanville High School Focused on well-rounded studies across [list key subjects, e.g., mathematics, science, language arts]. Successfully developed foundational skills in critical thinking, collaboration, and communication. SKILLS

Team Leadership & Management Inventory & Budgeting Control Customer Service Excellence Training & Development P&L Management Operations & Store Management