Delivery Driver / Warehouse Specialist Resume Title

Belinda Perez

High Point, NC *****

****************@*****.***

+1-984-***-****

Work Experience

Delivery Driver/Warehouse

Nelsons Auto Trim Supply-High Point, NC

October 2020 to Present

I am still employed at Nelsons on a PRN status due to the closing of the Trim Supply part of the business Manager

Burger King-Raleigh, NC

June 2022 to October 2025

• Led a team of XX employees, providing guidance and support to ensure efficient operations

• Managed daily operations, including scheduling, inventory management, and customer service

• Achieved XX% increase in sales through effective staff training and motivation

• Implemented cost-saving measures that resulted in XX% reduction in expenses

• Collaborated with cross-functional teams to develop and execute marketing campaigns

• Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs

• Maintained high standards of quality control to ensure customer satisfaction

• Created and maintained budgets, monitoring expenses to meet financial targets

• Implemented new technology systems to enhance operational efficiency

• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture

• Provided ongoing coaching and mentoring to team members, supporting their professional development

• Resolved customer complaints or issues promptly while maintaining a positive brand image

• Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc

• Managed multiple projects simultaneously within established timelines

• Identified areas for process improvement through data analysis

• Implemented employee recognition programs that increased morale by XX%

• Increased customer satisfaction scores by XX% through implementation of new service protocols

• Spearheaded the launch of new products/services resulting in XX% increase in revenue Delivery Driver/Warehouse

Midway Glass & Mirror-Midway, NC

July 1998 to October 2020

Manager at Burger King

Education

Serv Safe certification (Exam)

High school diploma

Jordan Matthews High School-Siler City, NC

May 1989 to June 1993

High school diploma or GED

Skills

• Customer service manager experience

• Customer support experience within hospitality industry

• Managing teams in a customer support role - Largest customer support team managed (6-10 team members)

• Food safety

• SMS customer support

• Email customer support

• Customer support experience within non-profit industry

• Hospitality

• Customer support experience within telecommunications industry

• Leadership

• Handling customer exchanges

• Large enterprise client interaction

• Working with people with disabilities

• Shift management

• Managing customer accounts

• Customer service

• Restaurant management

• Phone etiquette

• In-person customer service

• Customer support experience within manufacturing industry

• Individual consumer customer service

• Technical support

• Google Workspace

• Restaurant experience

• Microsoft Office

• Computer skills

• Improving customer support response time - Customer support response time improved (More than 30%)

• Order inquiry handling

• Authentication

• Customer issue escalation

• Food service management

• Microsoft Dynamics 365

• Customer support experience within retail industry

• Partner customer support

• Customer support experience within finance industry

• Food handling

• Technical troubleshooting support

• Order processing

• Customer training

• ServiceNow

• Management

• Cash handling

• Customer support - Customer support experience (6-10 years)

• Non-technical user support

• Small business owner customer support experience

• Customer support specialist experience

• Providing product information

• Phone customer support

• Phone call management

• Salesforce

• Organizational skills

• Customer service video conferencing

• Billing issue inquiries

• Mobile devices

• Managing clients in a customer support role

• Customer returns handling

• Team management

• Customer support experience within healthcare industry

• Customer service through social media

• Client services

• Live chat

• Freshdesk

• Interviewing

• Government agency customer support

• Internal employee customer service

Certifications and Licenses

ServSafe

Driver's License

Contact this candidate