Versatile IT & Maintenance Professional with Leadership
Resume:
JOSHUA KEVIN JONES
Scottsboro AL 35768
Phone: 910-***-****
Email: **********@*****.***
LinkedIn: [www.linkedin.com/in/joshua-kevin-jones-14b07117b
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PROFESSIONAL SUMMARY
Accomplished Honor Graduate with dual AAS degrees in Information Technology, specializing in System Security & Analysis and Network Management. Energetic IT professional with extensive hands-on experience and strong results-oriented skills in IT Administration, Network Management, Systems Security Analysis, and customer relations. Effective at multitasking and completing assignments ahead of deadlines while demonstrating leadership and providing outstanding customer service.
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PROFESSIONAL EXPERIENCE
Production/evaluator
Newman Technology Inc
Jan. 13, 2026 – current
Inspect parts coming off conveyor belt from press for defects.
Change out different dies for machine.
Housekeeping
Warehouse Associate
Childrens Place Distribution Center
Pick product from bins and put in totes to prepare for orders.
Utilities Technician
Unifirst, Charlotte, NC
March 2023 - November 2023, March 2024 - August 2024
- Conducted daily full plant start-up of machinery, including boilers, air compressors, and industrial washers and dryers.
- Executed preventative maintenance on essential machinery and systems.
- Streamlined uniform processing for efficient shipping.
- Monitored and adjusted wastewater chemical levels, including daily turbidity checks.
Service Technician
Aramark Refreshments, Charlotte, NC
November 2023 - February 2024
- Managed new installations and repairs of water and coffee machines.
- Serviced existing equipment by replacing motherboards and screens, ensuring optimal functionality.
Maintenance Technician
Dubose Steel, Roseboro, NC
December 2022 - February 2023
- Conducted preventative maintenance on machinery, such as metal cutting band saws and plasma cutters.
- Collaborated with a team to resolve machinery issues, ensuring safe and efficient repair operations.
- Executed MIG and stick welding as part of repair and fabrication efforts.
Installer of ADA Equipment
Next Day Access, Fayetteville, NC
January 2022 - August 2022
- Installed customized decks, ramps, and assistive devices, allowing clients to perform self-care independently in their homes.
- Ensured excellent communication with clients throughout the installation process.
- Removed and replaced flooring, installing hardwood for improved mobility.
Tier 1 Help Desk Specialist
General Dynamics Information Technology, Fayetteville, NC
October 2021 - December 2021
- Provided accurate information and support via inbound service calls and self-service ticketing systems.
- Resolved hardware, software, and network issues, performing user account resets and documenting incidents in databases.
- Diagnosed and analyzed user issues to ensure successful resolutions while adhering to customer service standards.
Full-Time Student
Fayetteville Technical Community College, Fayetteville, NC
August 2017 - May 2021
- Completed coursework to obtain two AAS degrees with honors.
W/R Construction and Maintenance, Public Works Commission
Fayetteville, NC
December 2015 - August 2017
- Maintained safety standards and operated equipment efficiently with zero lost-time accidents.
- Addressed internal and external customer concerns professionally and timely.
Senior Utility System Operator
Columbus County Public Utilities, Whiteville, NC
June 2007 - November 2015
- Inspected water systems for proper functioning and ensured compliance with safety standards.
- Monitored, repaired, and maintained equipment, serving as backup for the wastewater treatment plant.
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EDUCATION
AAS in Information Technology - Network Management
Fayetteville Technical Community College, May 2021
- Graduated with Honors, GPA: 3.642
- Dean’s List, Spring 2018
AAS in Information Technology - Systems Security and Analysis
Fayetteville Technical Community College, May 2021
- Graduated with Honors, GPA: 3.776
- President’s List, Fall 2019 (4.0 GPA)
- Dean’s List, Spring 2018
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CERTIFICATES
- Information Technology/Cyber Security Operations Certificate (GPA: 4.00)
- Information Technology Basics Certificate (GPA: 4.00)
- Information Technology/Cisco Entry Networking Certificate (GPA: 3.500)
- Information Technology/Cisco Networking Certificate (GPA: 3.00)
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# SKILLS
- Information Technology Administration
- Network Management
- Systems Security Analysis
- Multitasking and Organizational Skills
- Excellent Customer Service
- Team Collaboration and Leadership
- Preventative Maintenance
- Technical Troubleshooting
- Welding (MIG, Stick)
- Shell Scripting, Red Hat, CentOS, Python, Kubernetes
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