Remote Data Entry Assistant Applicant - Georgina Nova

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Georgina Nova

**** ********* ***. *****, ** 10457 (929)541–9521 ****************@*****.*** W.W.W. Linkedin.com/georgina-nova7b3069135

Summary

Business Administration Degree Graduate specializing in Health Service Management. Ability in patient care coordination, caseload management, and home visit execution. Demonstrated success in improving healthcare outcomes through strategic problem-solving and client advocacy. Strong customer service background enhanced by call center experience.

Skills

• Care coordination and management.

• Bilingual communication English /Spanish Fluent

• Microsoft Office ability

• HEDIS compliance

• McKesson software ability

• Customer service excellence

• EHR management

• Patient education strategies

• Appointment scheduling optimization

• Client advocacy and support

• Team collaboration

• Problem-solving techniques

• Care planning expertise.

• Home care coordination strategies

• Fieldwork experience

• Supervision and leadership

• Active listening skills

• HIPAA compliance awareness

Experience

PATIENT CARE COORDINATOR-CARE MANAGER 07/2019 - 06/2022 Essen Medical Associates, Bronx, NY

• Assisted patients with their healthcare needs, including transitions within, care setting, Telehealth, Face to face Home visits, as a requirement of Home care Essen House calls, Health Home program.

• Coordinated Services within Essen clinical divisions of urgent care, Primary Care along with other specialty services.

• Managed caseloads of more than 50 Health Homes Plus (HH+) members, ensuring comprehensive care and follow-up services.

• Developed as well maintained comprehensive care plans, by addressing Medical, behavioral and social determinants of health.

• Maintained accurate records, including updates to assessments, and progress notes, within a 24-hour period.

• Educated patients and their families on their health conditions with treatment options, Self-management strategies in both English and Spanish

• Performed Community outreach to engage underserved population as well assisting patients with Snap applications, legal and, social needs in the Bronx.

• Worked with patients remotely and by phone assisted on a monthly basis with medication monitoring for Blood pressure, and glucose as well educated members in tracking and Monitoring results and progress.

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PERSONAL HOME CARE ASSISTANT 09/2017 - 05/2018

CARE GIVER TO FAMILY MEMBER - New York, NY

• Assisted with daily living activities and personal hygiene routines. Administered medication and checked health conditions regularly.

• Provided companionship and engaged in social activities to enhance well-being.

• Developed personalized care plans to address individual preferences and needs.

• Aided patients with light housekeeping duties, including laundry and meal preparation, in addition to preparing nutritious meals according to dietary needs, ensuring patients receive proper nutrition.

• Interacted with Patient’s VNS nurse and PTs, as a monthly routine for medications and medical needs ADMINISTRATIVE ASSISTANT TO (HCBS) DEPT. 06/2017 - 09/2017 Skip of New York Inc. New York - New York, New York

• Assisted HCBS Department. Director with drafting editing memos, reports, and proposals.

• Coordinated meetings and travel itineraries for staff members.

• Assisted HCBS coordinators with quarterly letters, mailed FET packets to newly approved parents of patients

(children).

• Answered phone calls and emails to provide information, resulting in effective business correspondence.

• Organized files, developed spreadsheets, faxed reports, and scanned documents, supporting the front desk and reception area in a neat and organized fashion as well supported project teams by tracking deadlines and ensuring prompt communication.

BILINGUAL SERVICES COORDINATOR- CARE MANAGER (CHAA DIVISION) 04/2016 - 06/2017 America Works of NY Able Healthcare - Queens, NY

• Supervised and ensured home care worker accountability, in cooperation with LPNs, case management, and follow- up on home care workers' and clients' needs.

• Conducted time sheets, payroll, and helped in resolving payroll problems, answered calls from the HHAs relating to payroll and time sheets, and helped with the emergency replacement of the home attendant.

• Retrieved STARS database for referrals, authorizations, and other communications.

• Provided direct care management services to clients under the CHHA division program. Education and Training

Berkeley College - New York (City), NY Bachelor of Business Administration (BBA) Health Services Management, Degree- 09/2014

Bronx Community College - Bronx, NY Associate's Degree (A.A.S) Liberal Arts and Sciences, 01/2003

Languages

English:

Professional

Spanish:

Professional

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