Operations & Marketing Support Professional

KAYLAH SCHMIDT

Green Bay, WI • 920-***-**** • ************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and highly organized professional with a background in operations management, customer service, and digital marketing. Experienced in managing high-volume workflows, coordinating teams, and creating engaging social media content. Strong ability to multitask, communicate effectively, and maintain accuracy in fast-paced environments. Seeking a remote role as an Executive Assistant, Marketing Coordinator, or Administrative Support Specialist. CORE SKILLS

1 Calendar & Email Management

2 Social Media Management & Content Creation

3 Data Entry & Organization

4 Customer Service & Communication

5 Microsoft Excel & Google Workspace

6 Project Coordination

7 Time Management & Multitasking

8 SEO & Basic Analytics

PROFESSIONAL EXPERIENCE

Social Media Manager – Meraki Tribe Magazine (Remote) June 2022 – Present 1 Managed and maintained consistent brand voice across multiple social media platforms 2 Created and scheduled engaging content including videos, graphics, and written posts 3 Conducted audience research to improve engagement and reach 4 Monitored performance metrics and adjusted strategies accordingly Pastry Chef / Kitchen Operations Lead – Cut Door County July 2025 – Present 1 Managed high-volume production schedules while maintaining accuracy and efficiency 2 Oversaw inventory, ordering, and cost control processes 3 Trained and supervised team members, improving workflow and consistency 4 Coordinated with multiple departments to ensure smooth daily operations Executive Pastry Chef – The Legacy Green Bay May 2024 – May 2025 1 Led team operations, scheduling, and workflow management 2 Developed systems to improve efficiency and reduce waste 3 Collaborated with leadership on menu planning and execution Customer Service Representative – Amazon (Remote) May 2017 – October 2018 1 Handled high-volume customer inquiries via phone and chat 2 Resolved issues efficiently while maintaining customer satisfaction 3 Processed orders, returns, and account concerns

EDUCATION

Digital Marketing Diploma – Northeast Wisconsin Technical College Baking & Pastry Production (Associate Degree) – Fox Valley Technical College TECHNICAL SKILLS

1 Microsoft Excel, Google Docs, Google Sheets

2 Canva, CapCut, Adobe Illustrator

3 Social Media Platforms (TikTok, Instagram, Facebook) 4 Basic SEO & Content Optimization

ADDITIONAL STRENGTHS

1 Strong attention to detail and organization

2 Ability to manage multiple priorities under pressure 3 Fast learner with high adaptability

4 Excellent written and verbal communication

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