Remote Data Entry Assistant Resume Title
Resume:
Mariana Dianette Davis
Active Job Seeker
Kissimmee, FL 34743
*******.*********@*****.***
SKILLS
People Skills- Ability to work with others efficiently.
Accurate with appointments and deadlines that need to be met.
Identify and solve the needs of customers/guests/clients.
Proficient in OpenTable, Outlook, Microsoft Office, Google Workspace, etc.
Hands-on experience in working with younger children and high school students.
Proven record in regards to proper certification in graduating high school.
Experience as a hostess, food prep assistant, dishwasher and busser in several high-volume restaurants at high and low peaks.
Experience with theme park retail environments at the highest peaks.
Experience with handling food with proper sanitation, preparation, and storage procedures.
Experience in a call center environment.
Experience operating a camera and editing system. EXPERIENCE
Universal Parks & Resorts Vacations, Orlando, FL- Sales Counselor December 2024 - November 2025
● Answered inbound calls.
● Built vacation package itineraries for guests and travel agents, keeping guests budget in mind for both Universal Orlando Resort & Universal Studios Hollywood.
● Worked closely with participating airlines, transportation services, and hotels to enhance guests vacation packages.
● Sold tickets for both Universal Orlando Resort & Universal Studios Hollywood.
● Built rapport, created excitement, and promoted various attractions/rides/experiences/eateries.
● Processed payments and one-time exception refunds under strict PCI guidelines.
● Transferred calls to the correct departments when necessary. Universal Orlando Resort, Marvel Superhero Island & Universal CityWalk - Merchandise Sales Associate
April 20222 - December 2024
● Greeted guests as they entered the designated store/section/cart.
● Assisted guests with finding various items inside stores and online.
● Processed participating methods of payment under Universal’s guidelines.
● Used a Point of Sale system.
● Completed exchanges/returns under reasonable circumstances.
● Stocked items according to current demand and instructions from the Visual department and respective supervisors.
● Handled emergency situations with professional demeanor, contacted Health Services/Supervisors/Security when necessary. Hard Rock International, Universal CityWalk - Retail Sales Associate
August 2019-November 2019
● Greeted guests as they entered the store.
● Assisted guests with finding various items throughout the store.
● Processed accepted payment methods under Hard Rock’s and Universal’s shared guidelines.
● Used a Point of Sale system.
● Completed returns/exchanges under reasonable circumstances.
● Stocked items according to current demand and instructions from the Visual department and respective superiors.
● Handled emergency situations with professional demeanor, contacted Health Services/Supervisors/Security when necessary.
● Offered Hard Rock Rewards with transactions.
Universal Orlando Resort, Toon Lagoon (Islands of Adventure)- Merchandise Sales Associate
November 2018-March 2019
● Greeted guests as they entered the designated store/section/cart.
● Assisted guests with finding various items inside stores and online.
● Processed participating methods of payment under Universal’s guidelines.
● Used a Point of Sale system.
● Completed exchanges/returns under reasonable circumstances.
● Stocked items according to current demand and instructions from the Visual department and respective supervisors.
● Handled emergency situations with professional demeanor, contacted Health Services/Supervisors/Security when necessary. ColorVision International, E.T.’s Toy Closet-Sales Photographer July 2018-November 2018
● Greeted guests as they exited from the E.T. Adventure attraction.
● Edited photos with an approved editing system provided by ColorVision International.
● Processed participating payments.
● Provided pre-approved deals on pictures and photo packages.
● Used a professional camera that was picked up by opening ™ and dropped off by the closing Team Member to the Transformers Meet & Greet, where a TL was always available.
GMS Connect, Orlando, FL-Customer Service Agent & Quality Assurance Specialist
September 2017-June 2018 & February 2019-June 2019
● Made outbound calls for various associations around the globe regarding renewals for members.
● Correctly dispositioned leads and used the correct rebuttals that were on the script.
● Answered incoming calls for MDwise Member Services.
● Verified members’ information, following strict HIPAA guidelines. In which speaking with the member, or authorized representatives of that member, with valid documentation (if needed).
● Transferred all calls to the correct departments, using proper hold procedures.
● Listened and graded calls for MDwise TMs within GMS Connect.
● Proofread and present completed QA forms to supervisor of QA before meeting with said TMs and review their graded calls.
● Used a work-based email and checked it several times throughout the day.
Pollo Tropical Store #91, Fashion Square Mall Area, Orlando, FL-Cashier/Line Server
August 2017-September 2017
● Greeted customers as they entered the restaurant.
● Practiced strict food safety, cleanliness, and
dishwashing procedures.
● Cleaned restrooms regularly throughout the day.
● Processed and prepared in-store and online orders.
● Processed all major and accepted payment methods.
● Maintained a clean dining area, kitchen, and restrooms. Walmart Store #5420, Kissimmee, FL- Bakery Sales Associate January 2017-April 2017
● Greeted customers as they entered the bakery
department.
● Processed custom cake orders by phone and in-store.
● Baked various goods such as bread and donuts.
● Maintained a clean work area.
● Assisted with stocking the bread and boxed goods aisle.
● Sliced bread at customer’s request.
● Assisted the neighboring deli department with baking pizzas.
● Proofed dough for the following baking rotation. Wildside BBQ & Grill, Kissimmee, FL-Hostess/Food Prep/Dishwasher August 2016- January 2017
● Greeted customers as they entered the
establishment.
● Maintained a clean entrance area dining room
and restroom.
● Sat new customers according to a strict pre-set
rotation chart to ensure fairness between all
servers.
● Answered the phone with proper phone
etiquette and stayed within the restaurant’s
theme of Western hospitality.
● Prepped food according to charts presented at
each station.
● Washed dishes for the entire establishment.
● Took out the garbage for the front and back
Team Member working areas.
EDUCATION
Colonial High School, Orlando, FL - High School Diploma September 2014 - May 2016
● Graduated with English IV Honors for College Prep.
● Took extra online classes, such as Parenting Skills & Peer Counseling. VOLUNTEER EXPERIENCE
Hard Rock Heals, Orlando, FL
October 2019
● Picked up trash in the Orlando/ OBT area.
Miles of Help Through Christ (Now Called Teach Them To Fish USA), Orlando, FL
May 2016
● Kept count of the food that was to be fed to the homeless individuals in the City of Orlando.
● Distributed meals, waters, desserts, etc.
● Communicated with the individuals that the items were circulated, and was very friendly to the homeless.
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