Customer Service and Retail Professional

Veronica Hawkins

Washington, MI *****

586-***-**** - **********@*******.***

Professional summary

I have worked construction and bartending along with customer service for many years. Accomplishments

Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

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Customer Relations - Earned highest marks for customer satisfaction, company- wide.

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Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

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Work history

02/2025 to 06/2025 CSR

NexRep – Remote

Taking calls for the Maryland DHS. Solving questions of customers and routing calls if necessary.

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Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.

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Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

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• Answered customer telephone calls promptly to avoid on-hold wait times.

• Answered constant flow of customer calls with minimal wait times. Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.

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Responded to customer requests, offering excellent support and tailored recommendations to address needs.

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03/2021 to 04/2025 Assistant Manager

Speedway LLC – Washington, MI

• Managed the work of [x] employees, increasing crew efficiency by [x]%

• Trained store personnel on how to interact with customers, not just sell items Trained and supervised [x] new employees on customer service training, including

[x]-minute script recitation, conflict resolution, and data entry practices

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11/2022 Customer Service Representative

Live Ops – Remote

Handled customer inquiries, answered questions, and resolved problems in a timely manner

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• Created a new customer database by entering customer information into a database 01/2019 to 12/2019 CNC Water Jet Operator

Envirolite – Coldwater, MI

• Precise cutting of foam Ulna's for medical use.

02/2013 to 06/2015 Bartender/Assistant Manager

Leftys Lounge – Coldwater, MI

Improved customer satisfaction and loyalty by creating a survey for in-store customers

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• Ensured all customers were greeted with a warm, friendly smile Produced Schedules, completed end of day processes, managed day to day specials.

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05/2006 to 01/2013 Construction worker

RS Homes – New Orleans, LA

• Performed the majority of the work with minimal supervision

• Built new homes and remodeled old homes after Hurricane Katrina. Education

11/2021 General

Pittsford Area Schools - Hillsdale, MI

Languages

English

Full Professional

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