Senior IT Leader - Infrastructure & Security Operations

BRIAN MCMAHON

Nutley, NJ ***** 201-***-**** ***********@*****.*** www.linkedin.com/in/brian-mcmahon-infotech Information Technology Management

Aligning Technology Initiatives with Business Objectives to Deliver Robust, Scalable, and Secure IT Environments Accomplished IT Manager and senior support professional with a comprehensive track record of leadership and hands-on expertise across technical support and infrastructure management. Over three decades of progressive experience overseeing IT operations, optimizing system performance, and guiding cross-functional teams in high-demand environments. Demonstrates strategic vision in implementing and enhancing corporate information technologies, policies and protocols, and driving digital transformation initiatives aligned with business goals. Experienced in managing budgets, vendor relationships, and technology projects from conception to deployment, while ensuring compliance and business continuity. Adept at mentoring staff, fostering professional growth, and cultivating a culture of innovation and excellence within the IT department. Core Competencies

IT Infrastructure Management Server & Network Technologies Systems Design & Integration Cybersecurity Disaster Recovery Project Management & Strategic Planning IT Leadership Team Development Budgeting/Cost Control Vendor Management Process Improvement IT Compliance Technology Road Mapping Cross-Functional Collaboration Help Desk Management & ITSD, TMS, RMM Platforms Systems Engineering/LIII IT Support Virtualization PXE Imaging/Disk Cloning Custom OOBE Sysprep White Glove/C-Level Services IT Asset/License Procurement & Management Troubleshooting & Break/Fix Custom System Builds Technology Summary

N-Able, Zendesk, SuperOps, NinjaOne LMI VNC SentinelOne & BitDefender AV & EDR Microsoft Windows Domain/AD Zabbix Windows Server/Desktop Hardware & OS VMWare & Proxmox Microsoft Exchange Server Microsoft 365 /Azure AD/Entra ID Ruckus & Aruba APs PowerShell TrueNAS FOGServer UrBackup Adobe Creative Suite QuestBlue & 8x8 VOIP PBX Google Workspace Yealink VOIP Systems OpenVPN N-Able COVE Cloud DP NetX DAM R-Studio Data Recovery Domain Registrar & DNS Administration Pro Audio Hardware & Software/MIDI Crypto Mining Automotive Technology Professional Experience

SYSTEMS ENGINEER/LEVEL III MSP SUPPORT & MICROSOFT 365 GLOBAL ADMINISTRATOR 2022 - 2025 PCL Solutions, Inc. – MSP & Data Center Company – Nutley, NJ

• Streamlined IT operations, improved support response times, and increased operational efficiency across all managed clients by pioneering integration of “single pane of glass support” via the implementation of N-Central’s remote management, monitoring and ticketing tools, improving operational transparency, support and service delivery.

• Enhanced company cybersecurity and disaster recovery capabilities, managed centrally through MSP Manager for maximum oversight and control by supporting the addition of N-able Cove (Cloud DR) and SentinelOne (EDR).

• As Microsoft 365 Architect, planned, built, and maintained Azure AD/Entra ID cloud to desktop services, improving workflow efficiency and ensuring a more secure and efficient collaborative environment for multiple business Tenants. Performed on-premises, hybrid, and full cloud administration and was personally responsible for several successful on- premises and hybrid migrations to Microsoft 365. Responsible for license and subscription procurement through 3’rd party vendor - TD/Synnex.

• Accessed and automated several back-end functions not available in the Microsoft administrative portal by leveraging PowerShell integration - specifically with EXO, SharePoint PnP, MSOnline, and Microsoft Graph modules.

• Further safeguarded client-sensitive communication with Microsoft 365 DLP policy management, transport rules, multi- phase anti-SPAM implementation, message forensics, and tracking.

• Provided additional email deliverability, hardened domains messaging, and safeguarded client brand online reputations by managing client domain registrars – ensuring prompt submissions, monitoring renewal deadlines, and through advanced configuration of critical DNS records including, but not limited to SPF, DKIM, and DMARC.

• Reduced operational expenses and drove client satisfaction by leading migration from N-Able N-Central to Zendesk, designing and building a new help desk web portal. BRIAN McMAHON Page 2

SERVICE/BACK COUNTER PARTS SPECIALIST 2020 2022

Fette Infiniti Automotive Dealership – Clifton, NJ

• Tasked to improve back counter parts operation within the Infiniti Service center, contributing to faster service cycles and minimizing service technician downtime.

• Provided essential IT services for the service center, improving digital workflows, ensuring up time for key operational systems, and supporting the leveraging of technology to achieve more effective service delivery.

• Maintained monthly parts sales average gross of $50,000.00, meeting or exceeding sales targets and driving parts department profitability.

SYSTEMS ENGINEER/LEVEL III MSP SUPPORT & SALES ENGINEER 2011 - 2020 PCL Solutions, Inc./MSP & Data Center Company – Nutley, NJ

• Inaugural Global Administrator for all PCL client Tenants, implementing robust account management protocols, optimizing data loss prevention (DLP) strategies.

• Co-led server and software integration for a 64-camera digital surveillance system in a 250,000 sq. ft. warehouse, delivering a high-end, turn-key IP surveillance solution.

• Assisted with deployment of advanced network solutions for multiple Northern NJ CBRE locations, including scalable infrastructure supporting business expansion and improved network reliability.

• Designed and implemented cloud-based Wi-Fi networks, providing clients with secure, high-performance wireless access.

• Tailored IT solutions and support for a diverse portfolio of small business clients, achieving reliable systems, secure data, and responsive technical support and delivered client-facing engineering, enhancing PCL’s sales efforts.

• Custom built and maintained three multi-GPU cryptocurrency miners, primarily generating Ethereum.

• Spearheaded advanced system repairs for Montclair State University, providing much needed support for their internal IT service department.

TECHNOLOGY CONSULTANT 2005 - 2011

Self-Employed – New Milford, NJ

• Delivered a range of services for QTEL Global Networks LTD, archiving the corporate expenses thus enabling better financial tracking and reporting, and improving operational transparency.

• Provided on-site systems and network administration, resolving technical issues to maintain productivity.

• Led and designed the development of Quest to Arrest, LLC's company website and user-friendly interface to enhance customer engagement and online visibility and developed graphics to elevate the brand's visual identity.

• Initially co-designed and tested new product prototypes for Enviro Energy Solutions, Inc. Eventually drafted and submitted a provisional patent for a wholly redesigned product. SYSTEMS ADMINISTRATOR 2002 - 2003

Imaginary Forces LLC – Multi-Media Firm – New York, NY

• Supported Technical Producer in oversight of site technical infrastructure from procurement and site licensing to end-user support, LAN, email, and file server administration.

• Conducted systems and network administration for NYC headquarters, resolving issues and maintaining high availability.

• Provided dedicated desktop support for Windows, Mac, and SGI systems, minimizing technical disruptions.

• Delivered 24/7 specialized support for the 2002 Paris Auto Show Ford Presentation and Freedom Tower Design demonstration.

• Repaired LTO systems and engineered customer backup scripts, addressing stringent data archive requirements, protecting valuable intellectual property.

• Created a comprehensive hardware asset tracking and software license database, streamlining asset management, reducing software licensing costs, and mitigating risks associated with compliance audits. EARLIER CAREER EXPERIENCE

• IT Consultant, Fairchild Publishing Trade Magazine – New York, NY

• IT Director and Systems Manager, Maximum Golf Magazine/Subsidiary of News Corporation – New York, NY

• Senior Systems Engineer, News Digital Media, Digital Productions, and Operations Subsidiary of News Corporation, New York, NY

• Systems Engineer, Footstar-Meldisco, outsourced through Lockheed Martin and TEKSystems, Inc. – Mahwah, NJ

• Senior Systems Analyst, Random House Publishing/Bertelsmann Book Group, NA – New York, NY Education & Certifications

General Studies – Ithaca College, Ithaca, NY Music – Bergen Community College Comp TIA A+ Certified Ford Certified MLR Auto Tech OnSSI Ocularis Certified

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