Compassionate Direct Support and Caregiver Professional

PROFESSIONAL EXPERIENCE

Direct Support Staff / Caregiver

Nurture at Deerspring – Antioch, CA

March 2026 – April 2026

Assist clients with all activities of daily living including bathing, grooming, dressing, toileting, and meal preparation

Support individuals with developmental disabilities in maintaining independence and structured daily routines

Monitor physical and behavioral changes and report updates to healthcare or supervisory staff

Follow individualized care plans while ensuring dignity, safety, and emotional support

Maintain detailed documentation of care provided and incident reports

Uphold infection control and safety standards in a group home environment

Caregiver

Angel Wings Care Home – Antioch, CA

November 2025 – March 2026

Provided compassionate hands-on care to residents in a residential care facility

Assisted with mobility, hygiene, feeding, and daily living activities

Supported dementia patients using patience, redirection, and emotional reassurance techniques

Administered medication reminders according to care plans and facility guidelines

Observed and documented resident behavior, health status, and changes

Maintained cleanliness and infection prevention standards throughout facility

Caregiver

Simone Summit Care – Pittsburg, CA

July 2025 – November 2025

Delivered personalized care based on individual resident care plans

Assisted with transfers, mobility support, and safe use of assistive devices

Prepared meals according to dietary restrictions and assisted with feeding when needed

Monitored vital signs and reported concerns to nursing or supervisory staff

Provided companionship and emotional support to improve quality of life

Ensured safety and comfort during all daily care activities

Customer Service Representative

PlayQround – Philippines

April 2025 – July 2025

Responded to customer inquiries via phone, chat, and email in a professional manner

Resolved customer complaints and issues efficiently using problem-solving skills

Maintained accurate records of interactions and ensured proper follow-up

Assisted customers with account-related questions and service troubleshooting

Delivered consistent customer satisfaction through clear communication and patience

Technical Support Specialist

Asurion / McAfee – Philippines

October 2024 – March 2025

Provided technical support for software, device, and security-related issues

Diagnosed problems and guided customers through step-by-step troubleshooting

Educated users on product features, system usage, and security best practices

Documented technical cases and resolutions in internal tracking systems

Ensured timely resolution of support tickets while maintaining service quality

Customer Service Representative

T-Mobile / TeleTech – Philippines

July 2019 – January 2024

Managed high-volume inbound customer calls in a fast-paced call center environment

Assisted with billing inquiries, account updates, service issues, and troubleshooting

De-escalated customer concerns using effective communication and conflict resolution

Maintained accurate customer records and ensured compliance with company procedures

Consistently met performance standards for service quality and customer satisfaction

Assistant Supervisor

Security Finance – Waynesville, MO

April 2011 – February 2012

Assisted in supervising daily operations and supporting staff performance

Helped customers with financial services, loan applications, and account inquiries

Trained new employees on procedures and customer service expectations

Ensured accuracy in documentation and compliance with company policies

Supported management in improving workflow efficiency

Manager

Check Into Cash – Rolla, MO

September 2010 – April 2011

Managed store operations including staffing, scheduling, and customer service

Handled cash transactions, balancing, and financial reporting

Supervised employees and supported performance development

Resolved escalated customer concerns in a professional manner

Ensured compliance with company policies and operational standards

Warehouse Manager

Ensystex Inc – Saint Pauls, NC

February 2001 – June 2010

Oversaw warehouse operations including inventory control, shipping, and receiving

Supervised warehouse staff and coordinated daily workflow assignments

Maintained accurate inventory records and reduced discrepancies

Operated forklifts and ensured safety compliance across all operations

Improved efficiency through organization and process management

Director’s Secretary / Deputy Director Secretary

United States European Command – Germany

March 1998 – October 2000

Provided executive-level administrative support to senior leadership

Managed calendars, scheduled meetings, and coordinated communications

Prepared confidential reports, correspondence, and official documentation

Organized travel arrangements and logistical support for leadership staff

Maintained confidentiality and accuracy in all administrative tasks

Senior Human Resources Assistant

Wilcox Electric – Kansas City, MO

April 1996 – September 1997

Supported HR operations including recruitment, onboarding, and employee records

Assisted with payroll and benefits documentation processing

Maintained confidential personnel files with accuracy and organization

Supported employee relations and administrative HR tasks

Human Resources Assistant

Raytheon – Huntsville, AL

October 1992 – March 1996

Assisted with hiring processes and employee onboarding procedures

Maintained HR databases and updated employee records

Coordinated interviews and applicant communications

Supported administrative HR functions and compliance documentation

EDUCATION

High School Diploma

CERTIFICATIONS

CPR • First Aid • Forklift Certification • Driver’s License • Notary Public

WORK AUTHORIZATION

Authorized to work in the United States for any employer

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