Eligibility and HR Administration Professional

Zoila Vega

**** *** ******* #**, ********, NY ***14 917-***-**** ************@*****.***

Experience

Eligibility Specialist 2,

NYC Dept. of Human Resources Administration

December 2025 – Present

Review matches and referral information concerning participant’s cases by accessing and verifying the accuracy of the information submitted, via the Welfare Management System (WMS).

Prepare eligibility forms, review matches and referral data, verify for accuracy, review current/past authorizations to initiate processing of appropriate case actions.

Compute/determine the amount of Cash Assistance, SNAP, and Medical Assistance by reviewing, obtaining, and verifying match material, ensuring correct budgeting for requested assistance.

Initiate recoupment upon determination of an overpayment in SNAP and Cash Assistance Benefits.

Complete daily work activities report and submit to supervisor, attend/participate in training activities, staff/group and agency meetings as necessary.

Perform other tasks as assigned by the Unit Supervisor

HR Assistant/Office Manager,

Praxis Housing Initiatives INC

August 2024 – November 2025

Organizing office operation and procedures.

Ensure office supplies are order and maintained timely.

Ensuring all mail is handle in an expedited manner.

Ensuring that telephone greetings and assistance is professional and consistent in nature.

Coordinating with all sites for purchase orders-get approval from CEO or CFO.

Assist with Payroll Biweekly-Data Entry of employee hours worked/earned on ADP.

Prepares time sheets, reviews for accurately and keeps them up to date with signatures.

Excellent organizational skills, ability to multi-task with attention to detail.

Assist with recruiting such as onboarding, orientation and on-line training for new employees.

Perform administrative duties, such as maintaining employee database in HRIS system (IPS).

Maintains accurate and up-to-date Personnel files

Keep track of open positions and submits on resumes to supervisors for open positions.

Ensure smooth communication with employees and timely resolution to their inquiries.

Distribute/Manage Metro cards for all sites.

Perform other duties as required by supervisor.

Manage Purchase Orders: Oversee the end-to-end process of purchase orders, ensuring timely placement, tracking, and delivery.

Administrative Assistant,

Heartshare St Vincent Services

December 2022 – June 2024

Participates in administrative staff meetings and attends other meetings.

Greet and attend to Customers.

Maintains Employee Training information in the system and compiles reports from the database.

Manages all operations relating to onboarding and coordinate new hire orientation with other departments. Ensure that necessary equipment like phone, laptop and desk is in place for new hire(s).

Accounts Payable & receivable, Request Petty Cash and distribute petty cash, reconcile and resubmit for more petty cash.

Manage Purchase Orders: Oversee the end-to-end process of purchase orders, ensuring timely placement, tracking, and delivery.

Keep the facility organized and make sure it is running smoothly.

Sr. Executive Assistant- AP/AR Assistant,

Palmco Administration LLC

September 2013 – May 2022

Payment Monitoring & Follow-up: Tracks outstanding invoices, contacts clients to request payments, and negotiates payment solutions when necessary.

Issue Resolution: Addresses and resolves any billing discrepancies, disputes, or inconsistencies that arise, acting as point of contact for client inquiries.

Invoice Creation & Submission: Generates accurate invoices for products or services and sends them to clients electronically or by mail. Manage purchase Orders: Oversee the end-to-end process of purchase orders, ensuring timely placement, tracking, and delivery.

Manages all operations relating to onboarding and coordinate new hire orientation with other departments. Manage the full cycle of staff recruiting, including meeting with hiring managers to create a recruiting strategy, sourcing, and interviewing candidates, and extending job offers.

Ensure that necessary equipment like phone, laptop and desk is in place for new hire(s); Manage office space and coordinate office moves as required.

Maintain human resource information system records and compiles reports from the database.

Timekeeping/ payroll with Paychex, enter new hire information when hired and remove employees when terminated or resigned. Make sure supervise are confirming hours, vacation, and sick days with employees. Enter all W4’s, Identification and benefits in the system.

Participates in administrative staff meetings and attends other meetings. Record the minutes of the meeting and inform employees of changes to the business or special events.

Provide administrative support to CEO and VP’s. File management, mail sorting, answering requests for information and general correspondence. Screen phone calls, emails, mail, and visitors; route and resolve information requests. Conduct research, prepare correspondence and statistical reporting. Schedule travel, appointments, and meetings. Supervise clerical staff.

Responsible for collection of rents and all monies on site including scanning of checks via Yardi and bank deposits as needed. Handles all resident billing, payment, and ledger inquiries. Uploads agency correspondence such as share change notices to each resident’s Yardi profile.

Coordinate space and office organization, and special projects plus always keeping the office running smoothly.

Education

September 2025 - Present

Bachelor’s Degree, Human Resource Administration, South New Hampshire University

September 2011 – August 2013

Associate degree, Health Administration, Ultimate Medical Academy

September 2002 – November 2004

Associate degree, Business Administration, Borough Manhattan Community College

Skills & License.

Administrative Duties

Data Entry

Certified Mandated Reporter

Organizational

Human Resources

Lite Bookkeeping

Medical Billing & Coding

Electronic Medical Record (EMR)

Customer Service

Licensed -Notary Public

Excellent Computer knowledge in Microsoft Office suite: Excel, Word, PowerPoint, Access, etc.), Google Suite (drive, meet, calendar, sheets, docs, etc.). HRIS systems: Paycom, App Launcher, UC portal, Asara, P2C, SPA, Yardi, LM 2010, AS/400, CMHC, ePaces, ICD-9-CM, Siebel, Assist, ESS, WMS, Editplus, Citytime and Share, Paychex, ADP, TimeIPS Peoplesoft, QuickBooks and many other software.

Bilingual: Spanish - Read, Write and Translate

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